# Tidio > Live chat, ticketing and the Lyro AI agent priced by conversations Tidio is a customer service tool for small and online businesses that puts website chat, email, Instagram, Messenger and WhatsApp into one inbox with ticketing. Plans are priced by the number of conversations a human answers each month rather than by seat, and the Lyro AI agent and rule-based Flows are sold as add-ons or on their own. - **Category:** Help Desks & Live Chat - **Made by:** Tidio LLC (since 2013) - **Website:** https://www.tidio.com - **Runs on:** Web, macOS, Windows, iOS, Android - **Facts last checked:** Oct 17, 2026 ## Pricing Tidio has a free plan. Paid plans start at $24.17 per month for 100 conversations, billed annually ($29 monthly). - **Pricing model:** Free plan - **Free plan:** 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month. - **Free trial:** 7-day free trial of all plans and add-ons, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 50 billable conversations a month and 10 seats, with live chat, ticketing, social channels and 50 Lyro AI conversations for the life of the account. | | Starter | $24.17 per month for 100 conversations, billed annually ($29 monthly) | 100 billable conversations a month and 10 seats, adding a live visitors list, operating hours and basic analytics. | | Growth | $49.17 per month from 250 conversations, billed annually ($59 monthly) | Adds advanced analytics, permissions, auto-assignment and macros. The price rises with volume, to $349 a month at 2,000 conversations on monthly billing. | | Plus | $300 per month, plus usage for AI and human conversations | Custom limits and seat counts, departments, several projects, custom branding, ticketing automations, OpenAPI and a success manager. Sold through sales. | | Premium | Custom | From 3,000 Lyro conversations with a guaranteed 50% resolution rate, pay-per-resolution billing, a mobile SDK, SSO and Lyro run as a managed service. | Read from https://www.tidio.com/pricing/ on Oct 17, 2026. Prices change, so confirm with Tidio before buying. ## Ways to pay less - **Two months free with annual billing** (Annual discount): Tidio's pricing page gives two months free on annual billing: Starter works out to $24.17 a month billed annually against $29 billed monthly. Source: https://www.tidio.com/pricing/ ## Key features - **Live chat widget:** A chat box for websites and stores, with a list of visitors on the site right now, operating hours and live video calls. - **One inbox for every channel:** Chat, email, Instagram, Messenger and WhatsApp conversations arrive in a single inbox, with a ticketing system for issues that need follow-up. - **Lyro AI Agent:** Answers questions from your FAQ and website content and hands off to a person. It can also be bought alone and added to Zendesk or Salesforce. - **Flows:** Rule-based chat automations built in a visual editor from sales and FAQ templates, such as quote requests or capturing missed conversations. - **AI reply help:** An AI reply assistant and Copilot help agents write answers; Premium adds Advanced Copilot, AI insights and CSAT. - **Apps on every platform:** Agents can work in a browser or in apps for Windows, Mac, iOS and Android. ## Good for - Small online stores, especially on Shopify or WordPress - Teams of up to 10 agents with modest monthly chat volume - Businesses that want to add an AI agent without changing help desk ## Worth knowing - Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage. - Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing. - Free, Starter and Growth are limited to 10 seats; more seats need Plus. - Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing. ## ToolGPA grades **GPA: 3.2 out of 4**, graded Oct 17, 2026. Tidio puts your website chat, email, Instagram, Messenger and WhatsApp into one inbox, and it's priced by conversations rather than by agent, so ten people can share a cheap plan. That's great for a small shop. The thing to watch is the meter: Starter covers 100 conversations a month, and the Lyro AI agent is an add-on on top. - **Value for money: A.** Growth, from 250 conversations, is $49.17 a month billed yearly for the whole team, about $9.83 a head for five, just under 60% of what the cheaper quarter of help desks charges. Starter is $24.17 for 100 conversations, under $5 a head. - **Free plan and trial: C.** A free plan with 10 seats, live chat, ticketing and the social channels, plus a 7-day trial with no card. The cap you'll hit is 50 answered conversations a month, and Lyro's 50 free conversations come once, not monthly. - **Features: C.** Live chat with a visitor list, one inbox for five channels, ticketing, the Lyro AI agent, rule-based Flows and AI reply help. But the listing has no help center or phone support, and ongoing Lyro use is an add-on from $39 a month. - **Ease of use: A.** 4.76 from 4,767 App Store ratings, the top band for support apps. Adding the chat box to a Shopify or WordPress store is what it's built around. - **Platforms and integrations: A.** Web, Mac, Windows, iPhone and Android apps for agents, with Shopify, WordPress, Zendesk, Salesforce and Zapier, and an API. That's every device type covered. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Tidio's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Tidio's GPA of 3.2 is higher than 18 of the 19 other help desk and live chat tools we grade. - It stands best on ease of use (A, above 18 of 19) and worst on features (C, above 0). - Its paid plans start at $24.17 a month, against a middle price of $24.17 for the category: 9 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Tidio you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.2 is higher than 18 of the 19 other help desk and live chat tools we grade. It costs $290.04 a year. - You could make: Help desk: an app builder makes this well. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It plugs into other products, Shopify, WordPress and Zendesk among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## What people say - **App Store rating of the iPhone and iPad app:** 4.8 out of 5 from 4,767 ratings in the United States, read Oct 17, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id916822567 ## Works with Shopify, WordPress, Zendesk, Salesforce, Zapier, WhatsApp, Instagram, Messenger **Tags:** Live chat, Help desk, AI support agent, AI features, Public API ## Alternatives - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-tidio) - [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/intercom-vs-tidio) - [Text by LiveChat](https://toolgpa.com/tools/livechat): Website chat, ticketing and an AI agent from the LiveChat team. [Compare](https://toolgpa.com/compare/livechat-vs-tidio) - [tawk.to](https://toolgpa.com/tools/tawk-to): Free live chat, ticketing and help center, with paid add-ons. [Compare](https://toolgpa.com/compare/tawk-to-vs-tidio) - [Gorgias](https://toolgpa.com/tools/gorgias): Ecommerce help desk priced by tickets, with a paid-per-use AI agent. [Compare](https://toolgpa.com/compare/gorgias-vs-tidio) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://www.tidio.com/pricing/ - https://www.tidio.com/integrations/ - https://www.tidio.com/about/ - https://www.tidio.com/terms/ Page: https://toolgpa.com/tools/tidio Listed by ToolGPA (toolgpa.com).