# Tiledesk review (2026): is it worth €124 a month, billed yearly? > Open-source live chat and AI agent builder for support teams Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA. Tiledesk is a platform for building AI agents and running live chat with human handoff, from an Italian company that says it has been open source since its first line of code. Agents are built in a visual designer, trained on a knowledge base and deployed to web chat, WhatsApp, Messenger and voice, with an on-premise version available. - **Category:** Help Desks & Live Chat - **Made by:** Tiledesk S.r.l. - **Website:** https://tiledesk.com - **Runs on:** Web - **Who should skip it:** Pricey if you are one person: the cheapest plan is €124 a month for 3 users. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, Tiledesk is a paid product with a free trial, starting at €124 per month for 3 users, billed annually (€149 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial of all features, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Pro | €124 per month for 3 users, billed annually (€149 billed monthly) | 20 AI agents, 5M AI tokens and 3,000 conversations a month, 300 knowledge base items and priority support. | | Business | €416 per month for 5 users, billed annually (€499 billed monthly) | 50 AI agents, 10M AI tokens and 5,000 conversations a month, 1,000 knowledge base items, dedicated support. | | Enterprise | Custom | Unlimited users, agents, tokens, conversations and knowledge base items, with an SLA and an account manager. | Read from https://tiledesk.com/chatbot-features-pricing/ on Nov 13, 2026. Prices change, so confirm with Tiledesk before buying. ## Ways to pay less - **2 months free on yearly billing** (Annual discount): The pricing page says yearly billing gives 2 months free: Pro is €124 a month billed yearly against €149 monthly. Source: https://tiledesk.com/chatbot-features-pricing/ ## Key features - **Visual AI agent designer:** Design Studio builds conversation flows without code, with prompt chains and multiple agents that can hand off to each other. - **Knowledge base with RAG:** Several separate knowledge repositories, hybrid full-text and semantic search, guardrails and search fallbacks. - **Human handoff and agent assist:** AI agents escalate complex chats to people with context, and suggest replies and article links to human agents. - **Multichannel deployment:** One agent can run on the web widget, WhatsApp Business, Facebook Messenger and voice. - **Shopify and calendar use cases:** A Shopify connection syncs the product catalog into chat, and appointment agents link to Google or Outlook calendars. - **Open source and on-premise:** The stack is open source, with an on-premise version that can be installed on your own servers or private cloud, plus open APIs and webhooks. ## Good for - Developer-led teams that want an open-source support stack they can host - Teams that want one AI agent across web chat and WhatsApp ## Worth knowing - Pro and Business plans cap AI tokens and monthly conversations; Business is sold through a contact-sales button. - Prices are shown in euros only. - Users included are limited to 3 on Pro and 5 on Business. - A white-label option for agencies and vendors is quoted separately. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Tiledesk is an open-source platform for building AI agents and running live chat with human handoff, in a visual designer. The Pro plan is €124 a month on yearly billing for 3 users, which is a lot for one person, and it caps AI tokens and conversations. Prices are in euros and Business is sold through a contact-sales button. - **Value for money: D.** €124 a month on yearly billing (€149 monthly) for 3 users, against $110 for the dearest tenth of customer-support tools. A solo user still pays that floor. - **Free plan and trial: C.** 14 days free with no card, and the code is open source, but there is no free hosted plan. - **Features: C.** A visual agent designer, a knowledge base, human handoff and channels. The listing shows caps on AI tokens and conversations, and no ticketing or help center is named. - **Ease of use: C.** No store rating on record. You build agents in a designer and train them on your content. - **Platforms and integrations: B.** Web only, with WhatsApp, Messenger, Shopify and Google Calendar connections. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Tiledesk S.r.l.'s own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Tiledesk's GPA of 2.0 is higher than 26 of the 92 other help desk and live chat tools we grade, and level with 12. - It stands best on platforms and integrations (B, above 12 of 92) and worst on value for money (D, above 0). - Its paid plans start at about $138.53 a month, against a middle price of $29 for the category: 73 of the 78 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 33 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Tiledesk you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 54 of the 92 other help desk and live chat tools grade higher. It costs $1,662.39 a year. Tiledesk is open source, so there is a third way: take its code and run it yourself. - You could not: An AI model answering your customers from your own help articles. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It plugs into other products, WhatsApp Business, Facebook Messenger and Shopify among them, and has an API. - You could not: Hooks into the device itself: widgets. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with WhatsApp Business, Facebook Messenger, Shopify, Google Calendar, Outlook **Tags:** Live chat, AI support agent, Chatbots, WhatsApp messaging, Open source, Self-hostable, Public API ## Alternatives - [Chatwoot](https://toolgpa.com/tools/chatwoot): Open-source support inbox you can self-host or use in the cloud. [Compare](https://toolgpa.com/compare/chatwoot-vs-tiledesk) - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/tidio-vs-tiledesk) - [Chatbase](https://toolgpa.com/tools/chatbase): Build AI support agents trained on your content, priced by credits. [Compare](https://toolgpa.com/compare/chatbase-vs-tiledesk) - [Crisp](https://toolgpa.com/tools/crisp): Live chat and shared inbox priced per workspace, not per seat. [Compare](https://toolgpa.com/compare/crisp-vs-tiledesk) - [Kommunicate](https://toolgpa.com/tools/kommunicate): AI agents for chat, email and voice with live chat hand-off. [Compare](https://toolgpa.com/compare/kommunicate-vs-tiledesk) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://tiledesk.com/chatbot-features-pricing/ - https://tiledesk.com - https://tiledesk.com/open-source-community/ Page: https://toolgpa.com/tools/tiledesk Listed by ToolGPA (toolgpa.com).