# Trengo > Shared inbox for WhatsApp, email and chat with AI agents, in euros Trengo is a customer service and sales inbox from the Netherlands that brings email, WhatsApp, Instagram, Facebook, live chat, SMS and voice into one shared view. Plans are a flat monthly fee that includes a set number of users and conversations, and its HelpMate AI agent adds a small charge for each conversation it handles. - **Category:** Help Desks & Live Chat - **Made by:** Trengo (since 2017) - **Website:** https://trengo.com - **Runs on:** Web - **Facts last checked:** Oct 17, 2026 ## Pricing Trengo is a paid product with a free trial, starting at €299 per month for up to 10 users, billed annually (€349 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 7-day free trial, no credit card required. | Plan | Price | What you get | | --- | --- | --- | | Boost | €299 per month for up to 10 users, billed annually (€349 billed monthly) | Unified inbox, WhatsApp Business API, website widget, auto and quick replies; 6,000 conversations a year billed annually, or 500 a month billed monthly. | | Pro | €499 per month for up to 20 users, billed annually (€599 billed monthly) | Adds API actions in AI flows, custom integrations through the API, enforced 2FA and phone support; 18,000 conversations a year, or 1,500 a month. | | Enterprise | Custom | Custom users and conversations, custom-built integrations and channels, a dedicated success manager and full voice integration. Sold through sales. | Read from https://trengo.com/prices on Oct 17, 2026. Prices change, so confirm with Trengo before buying. ## Ways to pay less - **Up to 20% off with annual billing** (Annual discount): Trengo's pricing page says annual billing saves up to 20%: Boost is €299 a month billed annually against €349 monthly, and Pro €499 against €599. Source: https://trengo.com/prices ## Key features - **One inbox for messaging channels:** Email, WhatsApp, Instagram, Facebook Messenger, TikTok, live chat and SMS arrive in one shared inbox with assignment, labels, mentions and internal comments. - **Official WhatsApp Business API:** WhatsApp is built in on every plan, and WhatsApp service conversations are not charged; broadcast campaigns over messaging apps are an add-on. - **HelpMate AI agent:** An AI agent that suggests and sends replies on its own, with an AI surcharge on each conversation it handles and reports on how it resolves questions. - **AI Journeys:** Automations that run conversations and workflows across several steps and channels. The pricing page marks it as a beta whose packaging may change. - **Help center:** A customer help center hosted at help.trengo.com, which can be moved to your own domain. - **Store, booking and CRM links:** Integrations with Shopify, WooCommerce, Magento, HubSpot and Salesforce, and with holiday and booking platforms such as Booking.com and Airbnb. ## Good for - European businesses that handle much of their service over WhatsApp - Hospitality, travel and leisure companies using booking platforms - Teams of up to 10 or 20 people who want one fixed monthly price ## Worth knowing - Prices are set in euros; the dollar view on the pricing page converts them at a live exchange rate. - Conversations past the allowance cost €18 per 100 billed monthly (€15 yearly); AI-handled ones add €0.30 each (€0.25 yearly). - Extra users cost €30 a month on Boost and €50 on Pro (€25 and €40 yearly); broadcasting and phone calling are add-ons. - There are no native apps: Trengo runs in a browser and can be added to a phone's home screen. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Oct 17, 2026. Trengo is a shared inbox built around WhatsApp, with email, Instagram, Messenger, TikTok, chat and SMS beside it, an AI agent and a help center. It's priced in euros as one flat fee for up to 10 people, which is fine for a team of eight and steep for two. And it runs in a browser only, with no phone or desktop app. - **Value for money: D.** Boost is €299 a month billed yearly (€349 monthly) for up to 10 users, so a team of five pays about €60 a head, well above the dearest tenth of help desks at $39. On your own, it's the full €299. It does include 6,000 conversations a year and the WhatsApp API. - **Free plan and trial: C.** A 7-day free trial with no card needed, which is short for a tool this costly. There's no free plan after it. - **Features: B.** One inbox for email, WhatsApp, Instagram, Messenger, TikTok, chat and SMS, the HelpMate AI agent, a help center, multi-step automations and links to stores, CRMs and booking sites. Phone calling is an add-on, but the job is covered. - **Ease of use: C.** No store rating on record. You connect the WhatsApp Business API and each other channel, then set up AI flows, and the AI Journeys part is still marked as a beta. - **Platforms and integrations: B.** It runs in a browser only, with no app for phones or computers, though you can add it to a phone's home screen. The connections help: Shopify, WooCommerce, Magento, HubSpot, Salesforce, Pipedrive, Booking.com and Airbnb, plus an API. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Trengo's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Trengo's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2. - It stands best on features (B, above 9 of 19) and worst on value for money (D, above 0). - Its paid plans start at about $335.06 a month, against a middle price of $24.17 for the category: 18 of the 18 others that charge start lower. - On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Trengo you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher. It costs $4,020.71 a year. - You could make: Help center: an app builder makes this well. - You could not: One mailbox that several people work at once. - You could not: An AI model answering your customers from your own help articles. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: It plugs into other products, Shopify, WooCommerce and Magento 2 among them, and has an API. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, WooCommerce, Magento 2, HubSpot, Salesforce, Pipedrive, Booking.com, Airbnb **Tags:** Shared inbox, Live chat, AI support agent, Help center, Public API ## Alternatives - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/trengo-vs-zendesk) - [Intercom](https://toolgpa.com/tools/intercom): Helpdesk with live chat and the Fin AI agent priced per outcome. [Compare](https://toolgpa.com/compare/intercom-vs-trengo) - [Front](https://toolgpa.com/tools/front): Shared inbox and customer operations platform with AI and ticketing. [Compare](https://toolgpa.com/compare/front-vs-trengo) - [Gorgias](https://toolgpa.com/tools/gorgias): Ecommerce help desk priced by tickets, with a paid-per-use AI agent. [Compare](https://toolgpa.com/compare/gorgias-vs-trengo) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-trengo) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 17, 2026: - https://trengo.com/prices - https://trengo.com/try-for-free - https://trengo.com/apps - https://trengo.com/about-us - https://trengo.com/integrations Page: https://toolgpa.com/tools/trengo Listed by ToolGPA (toolgpa.com).