# TrustYou review (2026): is it worth it? > Hotel guest feedback, review replies and guest data, sold by demo Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. TrustYou is hospitality software with several products. Its Customer Experience Platform (CXP) collects reviews from 55+ sources and guest surveys, drafts AI replies and benchmarks against competitors. Other products cover a guest data platform, an AI guest-conversation agent and review data for travel platforms. Prices are not shown on its pricing page. - **Category:** Customer Review Tools - **Made by:** Trustyou GmbH - **Website:** https://www.trustyou.com - **Runs on:** Web - **Who should skip it:** Skip it if you want a price list, as the pricing page shows none. - **Facts last checked:** Nov 13, 2026 ## Pricing TrustYou's current pricing could not be confirmed from its own site. ## Key features - **Review inbox:** CXP gathers reviews from Google, Booking.com, Tripadvisor and 55+ sources alongside TrustYou survey responses, filterable by property, sentiment and language. - **ResponseAI replies:** Drafts on-brand replies to reviews in 23 languages for a person to edit and publish. - **Summaries and questions:** SummaryAI gives on-demand and weekly summaries, and Ask TrustYou answers plain-language questions about guest feedback. - **Benchmarking:** Compares a property's scores with a competitive set, across a portfolio of properties. - **Guest data and agent:** CDP unifies guest data for direct booking, and TrustYou Agent handles guest conversations by web chat and WhatsApp. ## Good for - Hotel groups that want reviews and surveys across many properties - Hotels that want AI-drafted replies they can review before posting ## Worth knowing - The pricing page lists CXP, CDP and TrustYou Agent tabs but shows no prices; a demo is requested instead. - It is aimed at hotels and other hospitality businesses, not online stores. - The products are separate modules, so a quote may cover only the part you need. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 13, 2026. TrustYou gathers hotel reviews in one inbox and drafts replies with AI. No price is published, the products are sold as separate modules, and it is for hotels, not online shops. - **Value for money: C.** No prices on the pricing page, which asks for a demo, so it cannot be compared with the $29 middle for review tools. - **Free plan and trial: F.** No free plan and no trial on the pages read. - **Features: C.** Review inbox, AI replies, summaries, benchmarking and guest data, but sold as separate modules and aimed at hotels only. - **Ease of use: C.** No store rating on record. Review sources and guest data have to be connected. - **Platforms and integrations: B.** Web, with Google, Booking.com, Tripadvisor and WhatsApp links. No desktop or phone apps. These are ToolGPA's own grades. Graded from this listing, whose facts were read from TrustYou's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among customer review tools - TrustYou's GPA of 1.8 is higher than 8 of the 63 other customer review tools we grade, and level with 8. - It stands best on platforms and integrations (B, above 12 of 63) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/reviews ## Keep it, or make your own? **Keep it.** The plain part of TrustYou you could make: review collection, surveys and reports. What surrounds it you could not. The 2 things listed below take a company, not a weekend. That makes this kind of software worth paying for, not this one in particular: 47 of the 63 other customer review tools grade higher. - You could make: Review collection, surveys and reports: an app builder makes these well. - You could not: A chatbot builder hooked into the messaging apps. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Google, Booking.com, Tripadvisor, WhatsApp **Tags:** Review collection, Surveys, AI features, Reports, Chatbots ## Alternatives - [Revinate](https://toolgpa.com/tools/revinate): Hotel guest data, marketing and reputation software sold by demo. [Compare](https://toolgpa.com/compare/revinate-vs-trustyou) - [GuestRevu](https://toolgpa.com/tools/guestrevu): Guest surveys and online review management priced per hotel property. [Compare](https://toolgpa.com/compare/guestrevu-vs-trustyou) - [Customer Alliance](https://toolgpa.com/tools/customer-alliance): Guest review and survey platform for hotels. [Compare](https://toolgpa.com/compare/customer-alliance-vs-trustyou) - [ReviewPush](https://toolgpa.com/tools/reviewpush): Review requests, monitoring and replies for local businesses. [Compare](https://toolgpa.com/compare/reviewpush-vs-trustyou) - [Birdeye](https://toolgpa.com/tools/birdeye): Review management and AI agents for multi-location local businesses. [Compare](https://toolgpa.com/compare/birdeye-vs-trustyou) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.trustyou.com/pricing/ - https://www.trustyou.com/cxp/ - https://www.trustyou.com Page: https://toolgpa.com/tools/trustyou Listed by ToolGPA (toolgpa.com).