# Unthread review (2026): is it worth $85 a month? > AI helpdesk that tracks support requests in Slack and Teams Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Unthread is a helpdesk built around Slack and Microsoft Teams. It captures requests from chat channels, email, a customer portal and live chat, then uses AI agents, a self-updating knowledge base and workflows to answer or route them. Teams use it for customer support as well as IT and HR requests. - **Category:** Help Desks & Live Chat - **Made by:** Get Turnout, Inc. - **Website:** https://unthread.io - **Runs on:** Web - **Who should skip it:** Tight if you're under 5 people, as Pro is sold in a minimum of 5 seats. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Unthread is a paid product with a free trial, starting at $85 per agent / month, shown with the annual-billing toggle selected. - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 14-day free trial on all plans. | Plan | Price | What you get | | --- | --- | --- | | Pro | $85 per agent / month, annual toggle shown (monthly rate not read) | Minimum 5 seats, conversation limits apply. Includes SLAs, Slack inbox and broadcasts, customer portal, knowledge base sync, CSAT surveys and CRM integrations. | | Business | Custom | Adds an AI automation builder, self-learning documentation, a dedicated solutions engineer, custom roles, SSO, custom integrations and HRIS sync. | | Enterprise | Custom | Adds dedicated hosting, data residency, LDAP integration, HIPAA and BAAs, and a custom MSA. | Read from https://unthread.io/pricing on Nov 12, 2026. Prices change, so confirm with Unthread before buying. ## Key features - **Slack and Teams intake:** Tickets are tracked from Slack or Microsoft Teams channels, or users can message a support bot directly to open one privately. - **Other channels:** Support email, a customer portal and live chat feed the same ticket record. - **Agentic AI:** AI answers questions from your knowledge and resolves tickets. An automation builder for it is on the Business plan. - **Self-learning knowledge:** Documentation drafts are generated from resolved conversations, so the knowledge base updates from past tickets. - **SLAs, on-call and analytics:** Live SLA tracking, on-call rotations that route by availability, and reports on deflection, CSAT and recurring gaps. ## Good for - Companies whose customers or employees already ask for help in Slack or Teams - Teams combining customer support with internal IT and HR requests ## Worth knowing - The Pro plan is sold in a minimum of 5 seats and has conversation limits, per the pricing page. - The pricing page was read with the annual toggle selected; the monthly-billing price was not shown in the page text. - SSO, the AI automation builder and custom roles are on Business, which has no published price. - Business and Enterprise are sold through the vendor; the pricing page has no figure for either. ## ToolGPA grades **GPA: 1.8 out of 4**, graded Nov 12, 2026. Unthread is a help desk built around Slack and Microsoft Teams, with email, a portal and live chat feeding AI agents and a self-updating knowledge base. Pro is $85 an agent in a minimum of 5 seats, with conversation limits, and the plans with SSO and automation have no published price. - **Value for money: D.** $85 per agent a month in a minimum of 5 seats makes the floor $425 a month, and $85 is right at the category's dearest tenth ($89). - **Free plan and trial: D.** A 14-day trial on all plans, but the listing doesn't say whether it needs a card. There is no free plan. - **Features: C.** Slack and Teams requests, email, a portal, live chat, SLAs and AI agents. The listing's gap: the AI automation builder, SSO and custom roles are on Business, which has no price. - **Ease of use: C.** No store rating on record, and channels, SLAs and AI agents need setting up. - **Platforms and integrations: B.** Web only, with 8 listed integrations. No phone or desktop app on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Unthread's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Unthread's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11. - It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0). - Its paid plans start at $85 a month for each person, against a middle price of $29 for the category: 49 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 22 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Unthread you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $1,020 a year. - You could make: Help desk and help center: an app builder makes these well. - You could not: One mailbox that several people work at once. - You could not: An AI model answering your customers from your own help articles. - You could not: Connections to other products, each kept working as those products change. - You could not: A chat box on your site that reaches you the moment a customer types. - You could not: It is priced for each person, which means accounts and billing for a team. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Slack, Microsoft Teams, Jira, Linear, HubSpot, Salesforce, Zendesk, Intercom **Tags:** Help desk, Shared inbox, AI support agent, Help center, Workflow automation, Live chat ## Alternatives - [Thena](https://toolgpa.com/tools/thena): Ticketing and AI support agents for B2B teams working in Slack. [Compare](https://toolgpa.com/compare/thena-vs-unthread) - [Plain](https://toolgpa.com/tools/plain): Support platform for B2B teams, built around Slack and AI agents. [Compare](https://toolgpa.com/compare/plain-vs-unthread) - [Pylon](https://toolgpa.com/tools/pylon): B2B support platform that works across Slack, Teams and email. [Compare](https://toolgpa.com/compare/pylon-vs-unthread) - [Zendesk](https://toolgpa.com/tools/zendesk): Ticketing, messaging, help center and AI agents for support teams. [Compare](https://toolgpa.com/compare/unthread-vs-zendesk) - [Freshservice](https://toolgpa.com/tools/freshservice): IT service desk for employee requests, assets and changes. [Compare](https://toolgpa.com/compare/freshservice-vs-unthread) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://unthread.io/pricing - https://unthread.io Page: https://toolgpa.com/tools/unthread Listed by ToolGPA (toolgpa.com).