# UVdesk review (2026): is the free plan enough? > Open-source help desk for online stores with hosted Pro and Enterprise Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. UVdesk is a help desk made by Webkul for ecommerce and marketplace sellers. The PHP-based open-source edition is free to download and run on your own server with unlimited agents, and a hosted SaaS version adds Pro and Enterprise plans with order lookup, form builder and multichannel apps. - **Category:** Help Desks & Live Chat - **Made by:** Webkul Software Pvt Ltd - **Website:** https://www.uvdesk.com - **Runs on:** Web - **Who should skip it:** Skip it if you don't want to run a server, as the free edition is self-managed. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, UVdesk has a free plan, and paid plans start at $8 per agent / month, billed annually ($11 billed monthly). - **Pricing model:** Free plan - **Free plan:** UVdesk Open Source: free to download and host on your own server, with unlimited agents. - **Free trial:** 30-day free trial of Pro and Enterprise. | Plan | Price | What you get | | --- | --- | --- | | Open Source | $0 | Free forever with unlimited agents. You host it on your own server and manage it yourself. | | Pro | $8 per agent / month, billed annually ($11 billed monthly) | Hosted, minimum 2 agents. Adds ecommerce multichannel integration, agent performance reports, form builder and file viewer apps, and data import. | | Enterprise | $15 per agent / month, billed annually ($18 billed monthly) | Hosted, minimum 2 agents. Adds full portal customization, unlimited mailboxes and an unlimited knowledgebase. | Read from https://www.uvdesk.com/en/pricing/ on Nov 12, 2026. Prices change, so confirm with UVdesk before buying. ## Key features - **Ticket management:** Email, website forms and marketplace messages become tickets, with workflow rules, saved replies and agent privileges. - **Ecommerce order lookup:** Apps fetch order details from stores such as Magento, Shopify, OpenCart, PrestaShop and WordPress so agents see the order beside the ticket. - **Marketplace channels:** Connects marketplaces such as Amazon, eBay, Etsy and Flipkart, plus mailboxes like Gmail, Yahoo and Hotmail. - **Form builder:** Design contact, feedback and suggestion forms for a website; the form builder app comes with Pro. - **Knowledgebase:** A knowledgebase is part of the product; the Enterprise plan makes it unlimited. ## Good for - Online sellers who need orders shown next to support tickets - Developers who want to extend a PHP open-source help desk - Small teams that can start with a free self-hosted install ## Worth knowing - Hosted plans need at least 2 agents. - Free open-source installs are self-managed: you run the server and updates. - The pricing page shows the Pro and Enterprise feature lists in short form, so check the plan comparison before choosing. ## ToolGPA grades **GPA: 2.6 out of 4**, graded Nov 12, 2026. UVdesk is a help desk by Webkul for ecommerce and marketplace sellers, with a free PHP open-source edition you run yourself and hosted plans from $8 an agent. Hosted plans need at least 2 agents, and the free edition leaves the server and updates to you. - **Value for money: B.** Hosted Pro is $8 per agent a month billed annually, but sold in a minimum of 2 agents, so the floor is $16 a month, inside the cheapest quarter ($19). One person pays that. - **Free plan and trial: B.** The open-source edition is free with unlimited agents, and Pro and Enterprise have a 30-day trial. Self-hosting means you pay for the server. - **Features: C.** Ticketing aimed at ecommerce sellers, with ecommerce integrations, agent reports and a form builder on Pro. The pricing page shows the feature lists only in short form. - **Ease of use: C.** No store rating on record, and the free edition is a PHP app you install and keep running yourself. - **Platforms and integrations: B.** Web only, with 8 listed integrations. No phone or desktop app on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from UVdesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - UVdesk's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9. - It stands best on free plan and trial (B, above 53 of 66) and worst on features (C, above 3). - Its paid plans start at $8 a month for each person, against a middle price of $29 for the category: 5 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 3 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace UVdesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $96 a year. UVdesk is open source, so there is a third way: take its code and run it yourself. - You could make: Help desk, forms and help center: an app builder makes these well. - You could not: One mailbox that several people work at once. - You could not: It is priced for each person, which means accounts and billing for a team. - You could not: It plugs into other products, Shopify, Magento 2 and OpenCart among them. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, Magento 2, OpenCart, PrestaShop, WordPress, Amazon, eBay, Gmail **Tags:** Help desk, Shared inbox, Open source, Self-hostable, Forms, Help center ## Alternatives - [FreeScout](https://toolgpa.com/tools/freescout): Free open-source help desk and shared mailbox you host yourself. [Compare](https://toolgpa.com/compare/freescout-vs-uvdesk) - [Zammad](https://toolgpa.com/tools/zammad): Open-source help desk, hosted in Germany or run on your own server. [Compare](https://toolgpa.com/compare/uvdesk-vs-zammad) - [Chatwoot](https://toolgpa.com/tools/chatwoot): Open-source support inbox you can self-host or use in the cloud. [Compare](https://toolgpa.com/compare/chatwoot-vs-uvdesk) - [Freshdesk](https://toolgpa.com/tools/freshdesk): Email ticketing help desk with a knowledge base and AI agents. [Compare](https://toolgpa.com/compare/freshdesk-vs-uvdesk) - [HelpDesk](https://toolgpa.com/tools/helpdesk): Ticketing with an AI agent for email, chat, Messenger and SMS. [Compare](https://toolgpa.com/compare/helpdesk-vs-uvdesk) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.uvdesk.com/en/pricing/ - https://www.uvdesk.com/en/ Page: https://toolgpa.com/tools/uvdesk Listed by ToolGPA (toolgpa.com).