# Wildix review (2026): is it worth it? > Unified communications and cloud PBX with built-in AI features Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. Wildix sells a business phone system with chat, web meetings, contact center tools and AI features, sold through partners. Subscriptions come in four tiers that can be mixed within one system and billed monthly, yearly or on five-year terms. - **Category:** Business Phone Systems - **Made by:** Wildix - **Website:** https://www.wildix.com - **Runs on:** Web, iOS, Android - **Who should skip it:** Skip it if you want a posted price, as you have to book a demo. - **Facts last checked:** Nov 13, 2026 ## Pricing Wildix's current pricing could not be confirmed from its own site. ## Key features - **Four subscription tiers:** PBX-Basic for unattended phones, UC-Essential, UC-Business and UC-Premium, which can be combined in one system. - **Collaboration 7 apps:** Web, desktop and mobile apps for calls, team chat, presence, file sharing and web conferences, from UC-Essential up. - **AI tools:** Wilma AI voice bots and chatbots, with transcriptions, summaries and an in-chat assistant on UC-Business. - **Customer chat and meetings:** UC-Business adds a website chat widget, contact-me links and meetings with customers, plus two-way SMS and MMS. - **Reporting:** UC-Premium adds CDR-View call reporting and x-caracal contact center dashboards. - **Integrations hub:** 250+ business integrations are listed from UC-Business, including HubSpot, Salesforce, Zoho and Microsoft 365. ## Good for - Mid-size companies buying through a Wildix partner - Teams that want phones, chat and meetings in one system ## Worth knowing - No prices are published; the pricing page describes the tiers and sends buyers to a demo. - Concurrent calls per user rise from 2 on PBX-Basic to 8 on UC-Business. - AI transcription capacity beyond what UC-Premium includes is sold as extra bundles. - The site lists billing terms of monthly, yearly or five years but gives no figures. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. Wildix is cloud PBX and unified communications with chat, meetings, reporting and AI tools in four tiers. No prices are published, and the extra AI transcription bundles are sold on top. - **Value for money: C.** No prices published; the page describes four tiers and sends buyers to a demo. - **Free plan and trial: F.** No free plan and no free trial is offered on the pages we read. - **Features: B.** Four tiers from PBX-Basic to UC-Premium, with apps, chat, meetings, reporting and AI tools. Nothing is missing from the core phone job. - **Ease of use: C.** No store rating on record. It's sold through a demo, and the listing shows several apps and tiers to set up. - **Platforms and integrations: B.** Web, iOS and Android, with HubSpot, Salesforce, Zoho, Microsoft 365 and Google Workspace. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Wildix's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Wildix's GPA of 2.0 is higher than 28 of the 77 other business phone systems we grade, and level with 18. - It stands best on features (B, above 54 of 77) and worst on free plan and trial (F, above 0). The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Wildix you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. - You could not: Phone numbers and calls carried over the phone network. - You could not: Video calls. - You could not: Chat that a whole team counts on staying up. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: It plugs into other products, HubSpot, Salesforce and Zoho among them. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: Hooks into the device itself: widgets. - You could not: Sharing with other people, which means accounts and invitations. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with HubSpot, Salesforce, Zoho, Microsoft 365, Google Workspace **Tags:** Business phone line, Video calls, Team chat, AI features ## Alternatives - [Mitel](https://toolgpa.com/tools/mitel): Business phone systems, collaboration and contact center software. [Compare](https://toolgpa.com/compare/mitel-vs-wildix) - [RingCentral](https://toolgpa.com/tools/ringcentral): Cloud phone system with texting, fax, video meetings and team chat. [Compare](https://toolgpa.com/compare/ringcentral-vs-wildix) - [8x8](https://toolgpa.com/tools/8x8): Cloud phone system with team chat, meetings and a receptionist console. [Compare](https://toolgpa.com/compare/8x8-vs-wildix) - [Sangoma](https://toolgpa.com/tools/sangoma): Business phone system in cloud, hybrid and on-premises forms. [Compare](https://toolgpa.com/compare/sangoma-vs-wildix) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.wildix.com - https://www.wildix.com/product/pricing/ Page: https://toolgpa.com/tools/wildix Listed by ToolGPA (toolgpa.com).