# Workiz > Field service software with a built-in phone system and AI answering Workiz is field service software for home service businesses such as HVAC, plumbing, locksmiths, garage doors and appliance repair. Alongside scheduling, dispatch, estimates, invoicing and payments, every plan includes a business phone system with call tracking and texting, plus AI that answers calls and messages. It is sold in three plans whose prices are given on request. - **Category:** Field Service Software - **Made by:** Workiz Inc. - **Website:** https://www.workiz.com - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 18, 2026 ## Pricing Workiz's current pricing could not be confirmed from its own site. ## Key features - **Scheduling and dispatch:** A drag-and-drop calendar assigns technicians to jobs, with fleet and team location tracking; Pro adds Genius Scheduling to book and place jobs automatically. - **Built-in phone system:** Every plan includes a local number, call flows, call recording and masking, two-way texting and ad tracking that ties calls to their source. - **AI answering:** Genius Answering picks up calls and replies to email, text and web form leads in English, Spanish or French, and can transfer live to your team. - **Estimates and payments:** Send good-better-best estimates, take deposits and online payments, offer consumer financing, and accept cards by Tap to Pay or a card reader. - **Automations and marketing:** Automations are capped at 5 on Standard, 10 on Pro and 30 on Ultimate; Genius Marketing sends email and text campaigns and manages reviews. - **Service plans and inventory:** Ultimate adds service plans, sales proposals, inventory, purchase orders, equipment tracking, flat-rate pricing, multi-day jobs and the open API. ## Good for - Home service businesses that win most jobs over the phone - Locksmith, garage door and appliance repair companies - Franchises and multi-location teams on the Ultimate plan ## Worth knowing - No prices are published: Standard, Pro and Ultimate all say request pricing, though the FAQ says annual billing saves $400 or more. - Service plans, inventory, multi-day jobs, the open API and Zapier are only on Ultimate. - Card readers are sold separately, and the free trial lasts only 7 days. ## ToolGPA grades **GPA: 2.6 out of 4**, graded Oct 18, 2026. Workiz is built for businesses that live on the phone: every plan has a business number, call tracking, two-way texting and AI that answers calls in English, Spanish or French. The trouble is you can't see a price without asking, and the free trial lasts only 7 days. - **Value for money: C.** Standard, Pro and Ultimate all say request pricing, so there's no figure for a crew of three. The FAQ says paying yearly saves $400 or more, but not on what. No published price is a C by our rule. - **Free plan and trial: C.** A 7-day trial with all features and no card needed. That's the shortest trial in this category, and there's no free plan. - **Features: B.** Scheduling and dispatch with live locations, good-better-best estimates, deposits, financing and Tap to Pay, plus a built-in phone system and AI answering that several rivals sell as add-ons. Service plans, inventory and multi-day jobs need Ultimate though. - **Ease of use: B.** 4.6 from 2,191 App Store ratings. Automations are capped at 5 on Standard, so a lot of the automatic follow-ups wait for the bigger plans. - **Platforms and integrations: B.** Web, iPhone and Android, but the listing names only QuickBooks Online and Zapier, and Zapier and the open API need Ultimate. Thin for this category, and no desktop app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Workiz's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. ## Where it stands among field service apps - Workiz's GPA of 2.6 is higher than 9 of the 15 other field service apps we grade, and level with 4. - It stands best on features (B, above 7 of 15) and worst on value for money (C, above 2). The category's chart of price against score: https://toolgpa.com/charts/field-service ## Keep it, or make your own? **Keep it.** To replace Workiz you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. - You could make: Job scheduling, quotes and estimates and invoicing: an app builder makes these well. - You could not: Phone numbers and calls carried over the phone network. - You could not: Phone numbers that change for each visitor so every call is traced to its source. - You could not: Texts from a business number, registered with the carriers. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## What people say - **App Store rating of the iPhone and iPad app:** 4.6 out of 5 from 2,191 ratings in the United States, read Oct 18, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id1469769810 ## Works with QuickBooks Online, Zapier **Tags:** Job scheduling, Quotes and estimates, Invoicing, Business phone line, Business texting, Call tracking, AI features ## Alternatives - [Housecall Pro](https://toolgpa.com/tools/housecall-pro): Scheduling, quotes and payments for home service businesses. [Compare](https://toolgpa.com/compare/housecall-pro-vs-workiz) - [Jobber](https://toolgpa.com/tools/jobber): Quotes, scheduling and payments for home service businesses. [Compare](https://toolgpa.com/compare/jobber-vs-workiz) - [ServiceTitan](https://toolgpa.com/tools/servicetitan): Field service platform for residential and commercial trades. [Compare](https://toolgpa.com/compare/servicetitan-vs-workiz) - [FieldPulse](https://toolgpa.com/tools/fieldpulse): Field service software for trades, priced by seat on a quote. [Compare](https://toolgpa.com/compare/fieldpulse-vs-workiz) - [Service Fusion](https://toolgpa.com/tools/service-fusion): Field service software with flat pricing and unlimited users. [Compare](https://toolgpa.com/compare/service-fusion-vs-workiz) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 18, 2026: - https://www.workiz.com/pricing-plans/ - https://www.workiz.com - https://www.workiz.com/features/mobile-app/ Page: https://toolgpa.com/tools/workiz Listed by ToolGPA (toolgpa.com).