# YCloud review (2026): is the free plan enough? > WhatsApp API platform with campaigns, inbox, AI agents and a free plan Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. YCloud is a WhatsApp Business platform that combines API access with a shared inbox, broadcast campaigns, journeys and AI chatbots. Pricing is a monthly plan plus WhatsApp's own per-message fees, which the vendor says it passes through without markup. A free plan covers one user and two channels. - **Category:** SMS & Chat Marketing - **Made by:** YCloud - **Website:** https://www.ycloud.com - **Runs on:** Web - **Who should skip it:** Tight if you stay free, as that is 1 team member, 2 channels and AI-only ticket support. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, YCloud has a free plan, and paid plans start at $39 per month, shown as the yearly-billed monthly equivalent ($468 billed yearly). - **Pricing model:** Free plan - **Free plan:** 1 team member, 2 channels, 500K AI credits a month, unlimited contacts and AI-only ticket support. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 1 team member, 2 channels, 500K AI credits a month, unlimited contacts, system roles and help docs. Add-ons cannot be bought on it. | | Growth | $39 per month, billed yearly ($468 a year) | Adds adjustable team members and channels, 5M AI credits a month and ticket support answered by a person. | | Pro | $89 per month, billed yearly ($1,068 a year) | 20M AI credits a month, custom roles, a dedicated account manager and assisted onboarding. | | Enterprise | $399 per month, billed yearly ($4,788 a year) | 100M AI credits a month, a customer success expert, priority support, onboarding training and one AI agent implementation. | Read from https://www.ycloud.com/pricing on Nov 13, 2026. Prices change, so confirm with YCloud before buying. ## Ways to pay less - **Yearly billing saves up to 25%** (Annual discount): The pricing page has a Monthly/Yearly switch labeled with a saving of up to 25% for yearly billing. Source: https://www.ycloud.com/pricing ## Key features - **WhatsApp API and coexistence:** Launch a WhatsApp API account under your own brand, or connect an existing WhatsApp Business App number alongside the platform. - **Campaigns and journeys:** Send marketing template messages to contact lists and trigger automated follow-ups based on customer behavior. - **Shared inbox:** A live chat inbox for teams to answer WhatsApp conversations, with roles and, on Pro and above, custom roles. - **AI agents:** Three types of AI chatbot answer customers; usage draws on a monthly pool of AI credits that differs by plan. - **Click-to-WhatsApp ads and shop:** Tools for ads that open a WhatsApp chat on Facebook, Instagram, TikTok and Google, and for a WhatsApp shop. - **WhatsApp calling:** Make and receive WhatsApp calls from the same platform; calls are billed per minute separately from the plan. ## Good for - Small teams that want to try WhatsApp marketing on a free plan - Businesses that want flat plan prices with unlimited contacts - Teams that plan to use AI chatbots on WhatsApp ## Worth knowing - WhatsApp's per-message fees are billed on top of the plan at Meta's published rates; the first 1,000 service messages per number each month are free. - The page shows the monthly equivalent of yearly billing; the monthly-billed prices are not displayed in the page text, though the page says yearly saves up to 25%. - Extra team members cost $10 a month each and extra channels $5 a month each, and add-ons are only sold on paid plans. - Extra generative AI credits cost $10 per 5M and translation costs $10 per 150K characters beyond the plan allowance. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 13, 2026. YCloud is a WhatsApp platform with campaigns, a shared inbox and AI agents, with a free plan for 1 team member. Paid plans start at $39 a month billed yearly, and WhatsApp's own message fees come on top. - **Value for money: C.** $39 a month, shown as the yearly-billed equivalent, just above the $36 middle of chat tools. - **Free plan and trial: C.** Free plan: 1 team member, 2 channels and 500K AI credits, but add-ons cannot be bought on it. - **Features: C.** WhatsApp API, campaigns, shared inbox, AI agents and click-to-WhatsApp ads. The free plan has AI-only support. - **Ease of use: C.** No store rating on record. You connect numbers, channels and agents. - **Platforms and integrations: B.** Web with HubSpot, Zapier, Shopify and Freshdesk. No apps are listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from YCloud's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among SMS and chat marketing tools - YCloud's GPA of 2.2 is higher than 47 of the 77 other SMS and chat marketing tools we grade, and level with 20. - It stands best on platforms and integrations (B, above 19 of 77) and worst on features (C, above 3). - Its paid plans start at $39 a month, against a middle price of $36 for the category: 26 of the 50 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/chat-marketing ## Keep it, or make your own? **Keep it.** To replace YCloud you would be making the WhatsApp Business API, which Meta opens only through approved partners. That is not a weekend's work, with an AI app builder or without one. It costs $468 a year. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. - You could not: One mailbox that several people work at once. - You could not: Email sent in volume that still reaches the inbox. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It plugs into other products, HubSpot, Zapier and Shopify among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with HubSpot, Zapier, Shopify, Freshdesk, Qimai **Tags:** WhatsApp messaging, Chatbots, Shared inbox, Marketing automation, Public API, AI features ## Alternatives - [Wati](https://toolgpa.com/tools/wati): WhatsApp Business API inbox with broadcasts, chatbots and ad flows. [Compare](https://toolgpa.com/compare/wati-vs-ycloud) - [360dialog](https://toolgpa.com/tools/360dialog): WhatsApp Business API access priced per number, plus a partner plan. [Compare](https://toolgpa.com/compare/360dialog-vs-ycloud) - [Interakt](https://toolgpa.com/tools/interakt): WhatsApp and Instagram marketing, inbox and chatbots for Indian brands. [Compare](https://toolgpa.com/compare/interakt-vs-ycloud) - [AiSensy](https://toolgpa.com/tools/aisensy): WhatsApp API for broadcasts, retargeting and click-to-WhatsApp ads. [Compare](https://toolgpa.com/compare/aisensy-vs-ycloud) - [SleekFlow](https://toolgpa.com/tools/sleekflow): Shared inbox and AI agents for WhatsApp, social chats, SMS and email. [Compare](https://toolgpa.com/compare/sleekflow-vs-ycloud) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.ycloud.com/pricing - https://www.ycloud.com/ Page: https://toolgpa.com/tools/ycloud Listed by ToolGPA (toolgpa.com).