# Yellow.ai review (2026): is the free plan enough? > Agentic AI platform for customer and employee service Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Yellow.ai sells an agentic AI platform, called Nexus, for customer service and employee experience. It builds AI agents for voice, chat, email and SMS, and offers a free plan with one agent. Larger deployments are on an enterprise plan with custom pricing. - **Category:** AI Agents - **Made by:** Yellow.ai (since 2016) - **Website:** https://yellow.ai - **Runs on:** Web - **Who should skip it:** Tight if you grow, as Free is 1 agent and 500 sessions a month. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Yellow.ai has a free plan. - **Pricing model:** Free plan - **Free plan:** 1 AI agent, 500 chat sessions a month, then $0.99 per resolution, with limited features. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | 1 AI agent and 500 sessions a month, then $0.99 per resolution. Limited channels, integrations and analytics. | | Enterprise | Custom | Unlimited agents and sessions, all 35+ channels, 150+ integrations, SOC 2, GDPR and ISO compliance. | Read from https://yellow.ai/pricing on Nov 12, 2026. Prices change, so confirm with Yellow.ai before buying. ## Key features - **AI Agent Builder:** Builds agents for any channel, with a conversational knowledge base using retrieval over company content. - **Voice and email:** Nexus VOX is its voice product, offering call agents in more than 500 languages, and email agents are a separate feature. - **AI Copilot and testing:** Previews, debugs and optimizes agent performance, with automated testing before release. - **Analytics:** LLM analytics, sentiment and topic tracking, and custom dashboards. - **Employee experience:** Nexus EDGE is a desktop agent for employee experience, with human approval on every action. ## Good for - Teams that want to try an AI agent on a free plan - Enterprises needing voice agents in many languages - Companies running Zendesk, Freshdesk, HubSpot or Genesys ## Worth knowing - The Free plan lists many features as limited, and extra resolutions cost $0.99 each. - Enterprise pricing is not published. - The Free plan table lists 1,000 user records and one active campaign with 10 templates. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 12, 2026. Yellow.ai is an agent platform for customer and employee service, with a Free plan of 1 AI agent and 500 chat sessions a month. After that it is $0.99 a resolution, many Free features are limited, and Enterprise pricing is not published. - **Value for money: C.** Free, then $0.99 per resolution after 500 sessions, with Enterprise custom. There is no published paid plan to compare. - **Free plan and trial: C.** Free is 1 AI agent and 500 sessions a month with limited channels, integrations and analytics. You will hit the caps. - **Features: C.** Builder, voice and email, copilot, testing and analytics. The Free plan lists many features as limited, with 1,000 user records and one active campaign. - **Ease of use: C.** No store rating on record, and you build and connect an agent before it answers. - **Platforms and integrations: B.** Web, with Zendesk, Freshdesk, HubSpot and Genesys listed, and 35+ channels and 150+ integrations on Enterprise. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Yellow.ai's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among AI agents - Yellow.ai's GPA of 2.2 is higher than 36 of the 101 other AI agents we grade, and level with 24. - It stands best on platforms and integrations (B, above 20 of 101) and worst on features (C, above 1). The category's chart of price against score: https://toolgpa.com/charts/ai-agents ## Keep it, or make your own? **Keep it.** To replace Yellow.ai you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. - You could not: An AI agent, with the models and the safeguards behind it. - You could not: An AI model answering your customers from your own help articles. - You could not: Connections to other products, each kept working as those products change. - You could not: A chatbot builder hooked into the messaging apps. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Zendesk, Freshdesk, HubSpot, Genesys **Tags:** AI agents, AI support agent, Chatbots, Workflow automation ## Alternatives - [Kore.ai](https://toolgpa.com/tools/kore-ai): Enterprise agent platform for service, work and process automation. [Compare](https://toolgpa.com/compare/kore-ai-vs-yellow-ai) - [Cognigy](https://toolgpa.com/tools/cognigy): Enterprise AI agents for voice and chat in the contact center. [Compare](https://toolgpa.com/compare/cognigy-vs-yellow-ai) - [Ada](https://toolgpa.com/tools/ada): AI customer service agent platform for chat, email, voice and social. [Compare](https://toolgpa.com/compare/ada-vs-yellow-ai) - [Intercom Fin](https://toolgpa.com/tools/intercom-fin): AI customer service agent billed per resolved conversation. [Compare](https://toolgpa.com/compare/intercom-fin-vs-yellow-ai) - [Sierra](https://toolgpa.com/tools/sierra): Conversational AI agents for customer service at large brands. [Compare](https://toolgpa.com/compare/sierra-vs-yellow-ai) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://yellow.ai/pricing - https://yellow.ai/about-us Page: https://toolgpa.com/tools/yellow-ai Listed by ToolGPA (toolgpa.com).