# Zadarma review (2026): is the free plan enough? > Cloud PBX and virtual numbers in 110+ countries, free to start Checked Nov 12, 2026 ยท graded Nov 13, 2026 by ToolGPA. Zadarma is a cloud phone system provider offering a free cloud PBX, virtual numbers in over 110 countries, SIP trunking, SMS and a free Teamsale CRM. Calls run through apps for Windows, macOS, iOS and Android, a browser webphone, or SIP phones, and the paid plans bundle minutes, numbers and AI features. - **Category:** Business Phone Systems - **Made by:** Zadarma (since 2006) - **Website:** https://zadarma.com/en - **Runs on:** Web, macOS, Windows, iOS, Android, Browser extension - **Who should skip it:** Tight if you need minutes included, because Standard includes none and charges calls and numbers separately. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Zadarma has a free plan, and paid plans start at $39 per month for up to 10 users, billed annually ($44 monthly). - **Pricing model:** Free plan - **Free plan:** Standard plan: $0 a month for up to 5 PBX users, with calls, numbers and extra PBX features paid for separately as used. - **Free trial:** None listed. | Plan | Price | What you get | | --- | --- | --- | | Standard | $0 per month for up to 5 users | Free cloud PBX with 4 voice menus, 200 MB of recording storage and 5 concurrent outgoing calls; no included minutes or numbers. | | Office | $39 per month for up to 10 users, billed annually ($44 billed monthly) | 2,500 free outgoing minutes, 1 virtual number, 400 speech recognition minutes, 100 AI agent minutes and 6 voice menus. | | Corporation | $79 per month for up to 20 users, billed annually ($88 billed monthly) | 5,000 free outgoing minutes, 2 virtual numbers, 1,000 speech recognition minutes, 200 AI agent minutes and 12 voice menus. | Read from https://zadarma.com/en/tariffs/plans/ on Nov 12, 2026. Prices change, so confirm with Zadarma before buying. ## Ways to pay less - **Annual payment lowers plan prices** (Annual discount): The pricing page toggle shows Office at $39 and Corporation at $79 a month with annual payment, against $44 and $88 paid monthly. Source: https://zadarma.com/en/tariffs/plans/ ## Key features - **Free cloud PBX:** Voice menus, call routing, call recording, working-hours rules and extensions for up to 5 users at no monthly charge on the Standard plan. - **Numbers in 110+ countries:** Landline, mobile, national and toll-free virtual numbers can be added, and existing numbers can be ported in. - **Calling apps and webphone:** Apps for Windows, macOS, Android and iOS, a browser webphone using WebRTC, a Chrome plugin and support for SIP phones. - **Teamsale CRM:** A free built-in CRM stores customers and makes or receives calls in the browser, with an auto dialler and bulk email. - **AI agent and speech analytics:** An AI voice agent answers and places calls from a knowledge base, and speech recognition transcribes recorded calls. - **Integrations and API:** The page cites over 20 integrations, including HubSpot, and an API for custom connections. ## Good for - Small teams that want a free cloud PBX and pay only for calls - Businesses that need numbers in many countries - Teams already working in HubSpot or other supported CRMs ## Worth knowing - Prices depend on the region selector; the figures here are the page's default World region. - The Standard plan includes no minutes or numbers, so calls and numbers are charged separately. - Annual prices apply to yearly payment; the monthly figures are higher, and plans cap users at 5, 10 or 20. - Linux apps are not listed on the calling-apps page. ## ToolGPA grades **GPA: 3.2 out of 4**, graded Nov 13, 2026. Zadarma is a cloud PBX with numbers in 110 countries, free for up to 5 users, with calling apps on every platform. The free plan includes no minutes or numbers, so those are charged as you use them, and prices change with the region you pick. - **Value for money: A.** Office is $39 a month for 10 users, about $3.90 a user, under half of the $8.40 that is 60% of the $14 where business-phone tools start. The Standard plan itself is $0. - **Free plan and trial: B.** Standard is $0 a month for up to 5 users with the PBX features, and one person could live on it. Calls, numbers and some extra PBX features are paid for as used. - **Features: B.** Cloud PBX, numbers in 110+ countries, apps and a webphone, a built-in CRM, AI agent and speech analytics, and an API. Nothing in the listing is missing from a small team's phone job. - **Ease of use: C.** No store rating on record. Numbers, extensions and call routing all need setting up. - **Platforms and integrations: A.** Web, Mac, Windows, iOS, Android and a browser extension, with 6 integrations and an API. No Linux app listed. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Zadarma's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among business phone systems - Zadarma's GPA of 3.2 is higher than 44 of the 44 other business phone systems we grade. - It stands best on value for money (A, above 42 of 44) and worst on ease of use (C, above 4). - Its paid plans start at $39 a month, against a middle price of $19 for the category: 30 of the 32 others that charge start lower. - On features, ease of use and platforms it scores 3.0 out of 4. 6 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/business-phones ## Keep it, or make your own? **Keep it.** To replace Zadarma you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.2 is higher than 44 of the 44 other business phone systems we grade. It costs $468 a year. - You could not: Phone numbers and calls carried over the phone network. - You could not: Phone numbers that change for each visitor so every call is traced to its source. - You could not: An AI model answering your customers from your own help articles. - You could not: Texts from a business number, registered with the carriers. - You could not: Speech turned into text you can trust. - You could not: Apps for macOS, Windows, iOS and Android that stay in step with each other. - You could not: It plugs into other products, HubSpot, Zapier and Shopify among them, and has an API. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: The depth: we grade its features B, which means it covers the whole job. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with HubSpot, Zapier, Shopify, Microsoft Teams, Microsoft Dynamics, Freshdesk **Tags:** Business phone line, Business texting, Call tracking, Transcription, AI support agent, AI features, Public API ## Alternatives - [Sonetel](https://toolgpa.com/tools/sonetel): Business phone numbers in any country with an app and web app. [Compare](https://toolgpa.com/compare/sonetel-vs-zadarma) - [Ringover](https://toolgpa.com/tools/ringover): Cloud phone system and AI call tools for sales and support teams. [Compare](https://toolgpa.com/compare/ringover-vs-zadarma) - [OnSIP](https://toolgpa.com/tools/onsip): Hosted VoIP phone system with per-feature pricing. [Compare](https://toolgpa.com/compare/onsip-vs-zadarma) - [CallHippo](https://toolgpa.com/tools/callhippo): Virtual phone system with regional calling plans and a dialer suite. [Compare](https://toolgpa.com/compare/callhippo-vs-zadarma) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://zadarma.com/en/tariffs/plans/ - https://zadarma.com/en/services/pbx/ - https://zadarma.com/en/services/calls/ - https://zadarma.com/en/services/calls/from-computer/ - https://zadarma.com/en/about/ Page: https://toolgpa.com/tools/zadarma Listed by ToolGPA (toolgpa.com).