# ZigZag Global review (2026): is the free plan enough? > Returns, delivery tracking and carrier network for retailers Checked Nov 13, 2026 ยท graded Nov 13, 2026 by ToolGPA. ZigZag Global offers a returns portal, delivery notifications and a connected carrier network. Features listed include paid returns, live exchanges, return to store, refund to store credit, WhatsApp returns, tracking pages and reporting. A Shopify app has published monthly tiers; enterprise retailers go through sales. - **Category:** Shipping Software - **Made by:** ZigZag Global Ltd - **Website:** https://www.zigzag.global/ - **Runs on:** Web - **Who should skip it:** Not for you if you sell outside the UK on Free: it is UK domestic only. - **Facts last checked:** Nov 13, 2026 ## Pricing As of Nov 13, 2026, ZigZag Global has a free plan, and paid plans start at $20 per month for 100 returns (Silver); the Free tier is UK domestic only. - **Pricing model:** Free plan - **Free plan:** Free Shopify app tier for UK-based retailers: UK domestic returns, automated labels and return insights, pay-as-you-go carriage. - **Free trial:** 14-day free trial on the Silver, Gold and Platinum tiers. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 per month, billed monthly | For new and small UK-based retailers: UK domestic returns, automated labels, tracking and insights, with pay-as-you-go ZigZag carriage. | | Silver | $20 per month, billed monthly, for up to 100 returns | Adds international returns back to the UK, a branded portal, unlimited return reasons and gift cards. Extra returns are pay-as-you-go. | | Gold | $50 per month, billed monthly, for up to 300 returns | Adds automated returns and refunds, configurable exchanges and a holiday return window. Extra returns are pay-as-you-go. | | Platinum | $199 per month, billed monthly, for up to 500 returns | Adds Shop Now exchanges, browse-and-exchange and Stripe payment on higher-value exchanges. The comparison table says 1,000 included returns; the plan card says 500. | Read from https://www.zigzag.global/shopify-pricing on Nov 13, 2026. Prices change, so confirm with ZigZag Global before buying. ## Key features - **Returns portal:** Branded portal with paid returns, live exchanges, return to store and refund to store credit. - **Returns in WhatsApp:** The return journey can run inside WhatsApp. - **Delivery notifications:** Email, SMS and WhatsApp notifications and a custom tracking page. - **Carrier network:** Carrier directory, carrier rates and carrier claims support. - **Reporting hub:** Business insights across returns and delivery. ## Good for - UK and European retailers handling cross-border returns - Shopify stores wanting tiered monthly pricing ## Worth knowing - The Free tier is labeled UK only. - Carrier charges apply on top of the monthly fee, and returns beyond the included amount are pay-as-you-go. - The Platinum plan lists 500 returns on its card but 1,000 in the comparison table. - Enterprise retailers book a demo; no enterprise prices are published. ## ToolGPA grades **GPA: 2.0 out of 4**, graded Nov 13, 2026. ZigZag runs returns, delivery notifications and a carrier network for retailers, with a Shopify app. The free tier is for UK-based retailers handling UK domestic returns, and Silver is $20 a month for 100 returns. Carriage is charged on top, and international returns start on Silver. - **Value for money: C.** Silver is $20 a month for 100 returns, the middle for shipping tools. Gold is $50 for 300 and Platinum $199, with carriage charged on top. - **Free plan and trial: C.** A free tier for UK-based retailers: UK domestic returns, labels and insights, with pay-as-you-go carriage. There is also a 14-day trial on paid tiers. - **Features: C.** A returns portal, WhatsApp returns, delivery notifications, a carrier network and reporting. International returns, automated refunds and exchanges sit on dearer tiers. - **Ease of use: C.** No store rating on record. You set up the portal and returns rules inside Shopify. - **Platforms and integrations: C.** Shopify only, with a web portal. No desktop or phone app. These are ToolGPA's own grades. Graded from this listing, whose facts were read from ZigZag's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among shipping software - ZigZag Global's GPA of 2.0 is higher than 31 of the 80 other shipping software we grade, and level with 10. - Its paid plans start at $20 a month, against a middle price of $19.99 for the category: 18 of the 35 others that charge start lower. - On features, ease of use and platforms it scores 2.0 out of 4. 22 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/shipping ## Keep it, or make your own? **Keep it.** To replace ZigZag Global you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one. It costs $240 a year. - You could make: Reports: an app builder makes this well. - You could not: Connections to other products, each kept working as those products change. - You could not: Discounted carrier rates and labels, which take an agreement with each carrier. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify **Tags:** Workflow automation, Shipping labels, Reports, WhatsApp messaging ## Alternatives - [Loop Returns](https://toolgpa.com/tools/loop-returns): Returns and exchanges software for Shopify brands. [Compare](https://toolgpa.com/compare/loop-returns-vs-zigzag-global) - [ReturnGO](https://toolgpa.com/tools/returngo): Returns, exchanges and warranty portal for online stores. [Compare](https://toolgpa.com/compare/returngo-vs-zigzag-global) - [Narvar](https://toolgpa.com/tools/narvar): Post-purchase platform: tracking, returns and delivery dates. [Compare](https://toolgpa.com/compare/narvar-vs-zigzag-global) - [parcelLab](https://toolgpa.com/tools/parcellab): Post-purchase tracking, messages and returns for retailers. [Compare](https://toolgpa.com/compare/parcellab-vs-zigzag-global) - [ReBound Returns](https://toolgpa.com/tools/rebound-returns): Returns management and logistics for large and scaling brands. [Compare](https://toolgpa.com/compare/rebound-returns-vs-zigzag-global) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 13, 2026: - https://www.zigzag.global/shopify-pricing - https://www.zigzag.global/ Page: https://toolgpa.com/tools/zigzag-global Listed by ToolGPA (toolgpa.com).