# Zipchat review (2026): is it worth $64 a month, billed yearly? > AI sales and support agent for online stores Checked Nov 12, 2026 ยท graded Nov 13, 2026 by ToolGPA. Zipchat is an AI agent for ecommerce stores that answers shopper questions, recommends products and recovers abandoned carts. It works on website chat, WhatsApp, Instagram, Messenger and email. Plans are priced by the number of AI replies per month, with unlimited team members on every plan. - **Category:** Help Desks & Live Chat - **Made by:** Zipchat - **Website:** https://www.zipchat.ai - **Runs on:** Web - **Who should skip it:** Skip it if you want a free plan, as every plan starts with a 7-day trial. - **Facts last checked:** Nov 12, 2026 ## Pricing As of Nov 12, 2026, Zipchat is a paid product with a free trial, starting at $64 per month for 750 replies, billed annually ($80 billed monthly). - **Pricing model:** Free trial - **Free plan:** None. - **Free trial:** 7-day free trial on every plan. | Plan | Price | What you get | | --- | --- | --- | | Starter | $64 per month for 750 replies, billed annually ($80 billed monthly) | About 300 conversations a month, 1 AI agent, 1,000 training pages, standard support, all channels and languages. | | Pro | $240 per month for 3,000 replies, billed annually | About 1,250 conversations a month, 3 AI agents, 75,000 training pages and priority support. | | Scale | $480 per month for 6,000 replies, billed annually | About 2,500 conversations a month, 5 AI agents, 300,000 training pages and priority support. | | Scale Plus | $960 per month for 14,000 replies, billed annually | About 6,000 conversations a month, 10 AI agents, unlimited training pages and priority support. | | Unlimited | Custom | Fixed-price plan with unlimited replies, quoted on a demo call; the page says quotes start at $2,100 a month. | Read from https://www.zipchat.ai/pricing on Nov 12, 2026. Prices change, so confirm with Zipchat before buying. ## Ways to pay less - **Save 20% with annual billing** (Annual discount): The pricing page shows $64 a month billed annually against $80 billed monthly on Starter, and labels annual billing as a 20% saving. Source: https://www.zipchat.ai/pricing ## Key features - **AI replies across channels:** One AI agent answers on website chat, WhatsApp, Instagram, Messenger and email, drawing on the store's product catalog and trained pages. - **Product recommendations:** The agent recommends items from the live catalog and can add them to the cart without the shopper leaving the chat. - **Abandoned cart recovery:** Messages shoppers about carts they left behind, and WhatsApp broadcast campaigns can be sent from the same account. - **Order tracking and returns:** Handles where-is-my-order questions and, over email, returns and order changes, using store data from the connected platform. - **Human handoff:** Every plan includes unlimited team members, so staff can step in when a customer asks for a person or the question is complex. ## Good for - Shopify, WooCommerce and BigCommerce stores adding an AI agent - Stores that sell and answer questions on WhatsApp and Instagram - Teams that want unlimited agent seats with usage-based pricing ## Worth knowing - There is no free plan; every plan starts with a 7-day trial. - Starter covers 750 AI replies a month, and extra replies cost $49 per 250 (500 on Scale Plus). - It is built for online stores, with Shopify, WooCommerce and BigCommerce listed as store platforms. - Meta charges a per-chat fee for WhatsApp marketing campaigns; the page gives $0.02 per chat started in the US. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 13, 2026. Zipchat is an AI sales and support agent for online stores, handling replies, product picks, abandoned carts and order tracking. Starter is $64 a month for 750 replies, and extra replies cost $49 per 250. - **Value for money: C.** Starter is $64 a month on annual billing for 750 replies, which is in the dearer end of support tools, where the middle is $29. Pro is $240 for 3,000. - **Free plan and trial: C.** 7-day free trial on every plan. No free plan, and the listing does not say a card is needed. - **Features: C.** AI replies across channels, product recommendations, cart recovery, order tracking and returns, with human handoff. It is built for online stores, not general support. - **Ease of use: C.** No store rating on record. You connect your store and teach it your policies. - **Platforms and integrations: B.** Web only, with 7 integrations on record. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Zipchat's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among help desk and live chat tools - Zipchat's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10. - It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3). - Its paid plans start at $64 a month, against a middle price of $29 for the category: 47 of the 57 others that charge start lower. - On features, ease of use and platforms it scores 2.3 out of 4. 21 tools score higher and cost less. The category's chart of price against score: https://toolgpa.com/charts/customer-support ## Keep it, or make your own? **Keep it.** To replace Zipchat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $768 a year. - You could not: An AI model answering your customers from your own help articles. - You could not: The WhatsApp Business API, which Meta opens only through approved partners. - You could not: A chatbot builder hooked into the messaging apps. - You could not: It plugs into other products, Shopify, WooCommerce and BigCommerce among them. - You could not: AI features, unless you pay a model provider for each request yourself. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Shopify, WooCommerce, BigCommerce, Zendesk, WhatsApp, Instagram, Messenger **Tags:** AI support agent, Chatbots, WhatsApp messaging, AI features ## Alternatives - [Tidio](https://toolgpa.com/tools/tidio): Live chat, ticketing and the Lyro AI agent priced by conversations. [Compare](https://toolgpa.com/compare/tidio-vs-zipchat) - [Gorgias](https://toolgpa.com/tools/gorgias): Ecommerce help desk priced by tickets, with a paid-per-use AI agent. [Compare](https://toolgpa.com/compare/gorgias-vs-zipchat) - [Chatbase](https://toolgpa.com/tools/chatbase): Build AI support agents trained on your content, priced by credits. [Compare](https://toolgpa.com/compare/chatbase-vs-zipchat) - [Eesel AI](https://toolgpa.com/tools/eesel-ai): AI agents for your help desk, priced by monthly credits. [Compare](https://toolgpa.com/compare/eesel-ai-vs-zipchat) - [Siena AI](https://toolgpa.com/tools/siena-ai): AI customer service agent for ecommerce and consumer brands. [Compare](https://toolgpa.com/compare/siena-ai-vs-zipchat) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.zipchat.ai/pricing - https://www.zipchat.ai Page: https://toolgpa.com/tools/zipchat Listed by ToolGPA (toolgpa.com).