# Zoho Assist

> Remote support and unattended access for help desks and IT teams

Zoho Assist is remote support software from Zoho, mainly for IT and help desk support of other people's computers. It is sold as two lines: Remote Support, priced per technician for on-demand sessions with customers, and Unattended Access, priced per 25 computers for machines you manage without anyone present. A free plan covers one technician and five unattended computers on Windows, Mac, Linux and Chromebook.

- **Category:** Remote Desktop
- **Made by:** Zoho Corporation
- **Website:** https://www.zoho.com/assist/
- **Runs on:** Web, Windows, macOS, Linux, iOS, Android
- **Facts last checked:** Oct 18, 2026

## Pricing

Zoho Assist has a free plan. Paid plans start at $10 per technician / month, billed annually ($12 billed monthly).

- **Pricing model:** Free plan
- **Free plan:** 1 remote support technician, 5 unattended computers and 1 concurrent session, with no limit on session length. File transfer, screen blanking and reboot-and-reconnect need a paid plan.
- **Free trial:** 15-day free trial, no credit card required.

| Plan | Price | What you get |
| --- | --- | --- |
| Free | $0 | One technician, 5 unattended computers and 1 concurrent session, on Windows, Mac, Linux and Chromebook, for personal and small business use. |
| Remote Support Standard | $10 per technician / month, billed annually ($12 billed monthly) | Unlimited on-demand sessions per technician, 2 concurrent sessions, file transfer, session transfer, voice chat and help desk integrations. |
| Remote Support Professional | $15 per technician / month, billed annually ($18 billed monthly) | Adds support for mobile devices, scheduled sessions, rebranding, session notes and audit, and 4 concurrent sessions. |
| Remote Support Enterprise | $24 per technician / month, billed annually ($28 billed monthly) | Adds session recording, remote printing and scripts, video chat, a service queue, customer widget, webhooks, Zapier and 6 concurrent sessions. |
| Unattended Access Standard | $10 per 25 computers / month, billed annually ($12 billed monthly) | Unlimited technicians reaching your configured computers, with grouping, bulk deployment, Wake-on-LAN, file transfer and power options. |
| Unattended Access Professional | $15 per 25 computers / month, billed annually ($18 billed monthly) | Adds session recording, remote print and scripts, rebranding, mobile and IoT device support, a credential manager and virtual monitors. |

Read from https://www.zoho.com/assist/pricing.html on Oct 18, 2026. Prices change, so confirm with Zoho Assist before buying.

## Ways to pay less

- **Yearly billing saves more than 15%** (Annual discount): The pricing page says yearly billing saves more than 15%: Remote Support Standard is $10 a month billed annually against $12 billed monthly. Source: https://www.zoho.com/assist/pricing.html
- **Volume discounts for larger teams** (Other savings): Zoho Assist offers volume discounts on both yearly and monthly billing as a team grows, arranged through its volume discount page. Source: https://www.zoho.com/assist/volume-discounts.html

## Key features

- **On-demand remote support:** Start a session with a customer's computer through an invitation, with chat, voice and video chat, file transfer, and session transfer to another technician.
- **Unattended access:** Deploy the agent to many computers at once, group them, set permissions and reach them without anyone present, including Wake-on-LAN and power options.
- **Help desk integrations:** Start sessions from tickets in Zendesk, ServiceNow, Freshservice, Freshdesk and Jira, with webhooks and Zapier on higher plans.
- **Session recording and audit:** Record sessions, keep an advanced session audit and send scheduled reports on Enterprise and Unattended Access Professional.
- **Rebranding and customer widget:** Put your own branding and domain on the support experience, and embed a widget so customers can ask for a session from your site.
- **Zia AI:** The top Remote Support plan, Unattended Access Professional and the Corporate plan include Zoho's Zia AI features.

## Good for

- Customer support teams helping users over the phone or chat
- IT teams managing a fleet of office computers without anyone present
- Small businesses that need one technician and a few machines at no cost
- Teams already working in Zendesk, Freshservice or Jira

## Worth knowing

- Remote Support and Unattended Access are sold separately, one per technician and one per 25 computers, so many teams need both.
- The free plan allows one concurrent session and leaves out file transfer and screen blanking.
- A session-based Corporate plan lists $75 a month for 50 technicians, 2 concurrent sessions and 1,000 managed devices; larger concurrent plans are quoted.
- Session recording and remote printing are not in the Standard plans.

## ToolGPA grades

**GPA: 3.0 out of 4**, graded Oct 18, 2026. Zoho Assist is a solid help desk tool with a free plan a one-person IT shop could live on: one technician, five unattended computers, no time limit. Paid plans start at $10 per technician a month billed annually. The catch is that support sessions and unattended computers are sold separately, so many teams pay twice.

- **Value for money: C.** Remote Support Standard is $10 per technician a month billed annually, and unattended computers are a separate $10 per 25, so a technician doing both pays $20. For the same job that's below ScreenConnect, TeamViewer and LogMeIn Resolve, but above Getscreen.me.
- **Free plan and trial: B.** A free plan you can actually use: 1 technician, 5 unattended computers and no limit on session length, for personal or small business use. It's one session at a time, and file transfer and screen blanking need paying. Paid plans have a 15-day trial with no card.
- **Features: B.** On-demand sessions with chat, voice and video, unattended access with bulk deployment and Wake-on-LAN, recording, branding, a customer widget and Zia AI. Nothing in the listing is missing from the job; recording and remote printing just aren't in Standard.
- **Ease of use: B.** 4.73 from 909 App Store ratings, a fine score that misses our A only on the number of ratings. Customers join from an invitation, so there's little to set up on their side.
- **Platforms and integrations: A.** Web, Windows, Mac, Linux, iPhone and Android, starting sessions from Zendesk, ServiceNow, Freshservice, Freshdesk and Jira tickets, with webhooks and Zapier on higher plans.

These are ToolGPA's own grades. Graded from this listing, whose facts were read from Zoho's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews.

## Where it stands among remote desktop apps

- Zoho Assist's GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade, and level with 1.
- It stands best on platforms and integrations (A, above 13 of 15) and worst on value for money (C, above 2).
- Its paid plans start at $10 a month, against a middle price of $10 for the category: 5 of the 10 others that charge start lower.
- On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.

The category's chart of price against score: https://toolgpa.com/charts/remote-access

## Keep it, or make your own?

**Keep it.** To replace Zoho Assist you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.0 is higher than 12 of the 15 other remote desktop apps we grade. It costs $120 a year.

- You could not: A fast, secure link to another computer through any network.
- You could not: Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- You could not: It plugs into other products, Zendesk, ServiceNow and Freshservice among them.
- You could not: AI features, unless you pay a model provider for each request yourself.
- You could not: Hooks into the device itself: widgets.
- You could not: What a company asks for before it lets staff use something: roles and permissions.
- You could not: The depth: we grade its features B, which means it covers the whole job.

A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it.

## What people say

- **App Store rating of the iPhone and iPad app:** 4.7 out of 5 from 909 ratings in the United States, read Oct 18, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id582922932

## Works with

Zendesk, ServiceNow, Freshservice, Freshdesk, Jira, Zapier, Google Contacts

**Tags:** Remote desktop, AI features

## Alternatives

- [LogMeIn Resolve](https://toolgpa.com/tools/goto-resolve): Remote support and device management for IT teams, by endpoint. [Compare](https://toolgpa.com/compare/goto-resolve-vs-zoho-assist)
- [ScreenConnect](https://toolgpa.com/tools/screenconnect): Remote support for IT teams and MSPs, priced per concurrent technician. [Compare](https://toolgpa.com/compare/screenconnect-vs-zoho-assist)
- [TeamViewer](https://toolgpa.com/tools/teamviewer): Remote access and IT support, free for personal use only. [Compare](https://toolgpa.com/compare/teamviewer-vs-zoho-assist)
- [Splashtop](https://toolgpa.com/tools/splashtop): Remote access to your own computers, plus separate IT support plans. [Compare](https://toolgpa.com/compare/splashtop-vs-zoho-assist)
- [Getscreen.me](https://toolgpa.com/tools/getscreen): Browser-based remote access for IT teams, with a free two-device plan. [Compare](https://toolgpa.com/compare/getscreen-vs-zoho-assist)

## Sources

The prices, plans, platforms and features above were read from these pages on Oct 18, 2026:

- https://www.zoho.com/assist/pricing.html
- https://www.zohowebstatic.com/sites/zweb/json/pricing/assist-pricing-val.json
- https://www.zoho.com/assist/plan-comparison.html
- https://www.zoho.com/assist/free-remote-support.html
- https://apps.apple.com/us/app/zoho-assist-remote-desktop/id582922932

Page: https://toolgpa.com/tools/zoho-assist
Listed by ToolGPA (toolgpa.com).