# Zoho CRM > Sales CRM with a free edition, process automation and Zia AI Zoho CRM is the sales CRM from Zoho, covering lead, contact and deal management, workflow automation, forecasting, analytics and the Zia AI assistant. It comes as a free edition for up to 3 users and four paid editions priced per user. The prices here are for Zoho CRM on its own; bundles such as CRM Plus and Zoho One are sold separately. - **Category:** CRM Software - **Made by:** Zoho Corporation (since 2005) - **Website:** https://www.zoho.com/crm/ - **Runs on:** Web, iOS, Android - **Facts last checked:** Oct 9, 2026 ## Pricing Zoho CRM has a free plan. Paid plans start at $14 per user / month, billed annually ($20 billed monthly). - **Pricing model:** Free plan - **Free plan:** Free edition for up to 3 users: lead, contact and deal management, tasks and events, 5,000 records, 1 GB of file storage, up to 5 workflow automations and the mobile apps. No credit card required. - **Free trial:** 15-day free trial. | Plan | Price | What you get | | --- | --- | --- | | Free | $0 | Up to 3 users and 5,000 records, with lead, contact and deal management, standard reports and the mobile apps. | | Standard | $14 per user / month, billed annually ($20 billed monthly) | Workflows and assignment rules, cadences, reports and dashboards, sales forecasting, AI agents and self-service kiosks. | | Professional | $23 per user / month, billed annually ($35 billed monthly) | Adds CPQ, email intelligence, process automation, widgets, inventory management and Google Ads integration. | | Enterprise | $40 per user / month, billed annually ($50 billed monthly) | Adds the AI sales assistant, journey orchestration, territory management, custom functions, wizards and customer portals. | | Ultimate | $52 per user / month, billed annually ($65 billed monthly) | Higher feature limits, custom AI and ML models, data preparation, and consulting and migration assistance. | Read from https://www.zoho.com/crm/comparison.html on Oct 9, 2026. Prices change, so confirm with Zoho CRM before buying. ## Ways to pay less - **Save up to 34% with yearly billing** (Annual discount): Zoho's pricing page says yearly plans save up to 34%. Standard is $14 per user a month billed annually versus $20 monthly, and Professional is $23 versus $35. Source: https://www.zoho.com/crm/zohocrm-pricing.html - **Lower price shown to buyers in India** (By country): On October 9, 2026 Zoho's pricing page showed Standard at ₹800 per user / month to a visitor in India, where the US dollar price is $14 billed annually. A Starter edition priced in rupees is listed too. Source: https://www.zoho.com/crm/zohocrm-pricing.html ## App Store prices by country "Standard Edition - Monthly", as each country's App Store showed it on Oct 9, 2026. These are the app's prices, not the website's. | Country | Price | In US dollars | | --- | --- | --- | | United States | $19.99 | | | United Kingdom | £19.99 | about $26.43 (32% more) | | Germany | 22,99 € | about $25.76 (29% more) | | Canada | $24.99 | about $17.57 (12% less) | | Australia | $29.99 | about $20.94 (about the same) | | India | ₹ 1,550 | about $16.02 (20% less) | | Brazil | R$ 99,90 | about $19.96 (about the same) | | Mexico | $399.00 | about $21.92 (10% more) | | Turkey | ₺599,99 | about $12.20 (39% less) | | Indonesia | Rp 349ribu | about $19.52 (about the same) | | Philippines | ₱ 999.00 | about $15.90 (20% less) | | South Africa | R399.99 | about $24.19 (21% more) | ## Key features - **Lead, contact and deal management:** Leads, accounts, contacts and deals are tracked through the sales cycle. Paid editions add multiple pipelines and sales forecasting, and Enterprise adds territory management. - **Workflow and process automation:** Workflow and assignment rules handle routine updates, cadences run sequences of follow-ups, and Blueprint holds a team to a structured sales process. - **Zia AI:** Zia gives predictions and recommendations, rewrites emails and flags anomalies. The pricing page lists AI agents from Standard and an AI sales assistant from Enterprise. - **Analytics and forecasting:** Reports, dashboards and forecasts track sales performance, with anomaly detection on top. The Free edition is limited to standard reports. - **Canvas and customization:** Layouts and fields can be customized, and Canvas redesigns record pages without code. Enterprise adds custom functions, wizards and customer portals. - **Mobile apps with offline mode:** iPhone, iPad and Android apps can add, edit and delete records offline and sync when back online. They also include a business card scanner. ## Good for - Small teams that want a free CRM for up to 3 users - Businesses that want detailed customization and process automation - Companies already using other Zoho apps ## Worth knowing - The Free edition is limited to 3 users, 5,000 records and 5 workflow automations. - Monthly billing costs more: Standard is $20 instead of $14 per user, and Professional $35 instead of $23. - CPQ and inventory management start at Professional; territory management, custom functions and customer portals need Enterprise. - Prices exclude local taxes, and the CRM Plus and Zoho One bundles are priced separately from Zoho CRM. ## What people say - **App Store rating of the iPhone and iPad app:** 4.4 out of 5 from 2,691 ratings in the United States, read Oct 5, 2026. This is the store's rating of the app, not a score from ToolGPA. Source: https://apps.apple.com/us/app/id444908810 ## Works with Google Workspace, Microsoft 365, Slack, Microsoft Teams, Zoom, Mailchimp, QuickBooks, Zapier **Tags:** Sales pipeline, Workflow automation, AI features, Public API ## Alternatives - [HubSpot](https://toolgpa.com/tools/hubspot): Free CRM at the center of a marketing, sales and service suite. [Compare](https://toolgpa.com/compare/hubspot-vs-zoho-crm) - [Pipedrive](https://toolgpa.com/tools/pipedrive): Sales CRM organized around visual deal pipelines. [Compare](https://toolgpa.com/compare/pipedrive-vs-zoho-crm) - [Close](https://toolgpa.com/tools/close): Sales CRM with built-in calling, SMS, email and an AI teammate. [Compare](https://toolgpa.com/compare/close-vs-zoho-crm) - [Attio](https://toolgpa.com/tools/attio): CRM with a customizable data model, workflows and AI agents. [Compare](https://toolgpa.com/compare/attio-vs-zoho-crm) - [folk](https://toolgpa.com/tools/folk): CRM that pulls contacts from LinkedIn, email and WhatsApp. [Compare](https://toolgpa.com/compare/folk-vs-zoho-crm) ## Sources The prices, plans, platforms and features above were read from these pages on Oct 9, 2026: - https://www.zoho.com/crm/ - https://www.zoho.com/crm/zohocrm-pricing.html - https://www.zoho.com/crm/comparison.html - https://www.zoho.com/crm/free-crm.html - https://www.zoho.com/crm/features.html - https://www.zoho.com/crm/integrations.html - https://www.zoho.com/crm/signup.html - https://www.zoho.com/crm/switch-crm-save-70.html - https://help.zoho.com/portal/kb/articles/zoho-crm-mobile-app - https://www.zoho.com/crm/developer/docs/api/v8/ Page: https://toolgpa.com/tools/zoho-crm Listed by ToolGPA (toolgpa.com).