# Zonka Feedback review (2026): is it worth it? > Customer feedback surveys with AI analysis of what people say Checked Nov 12, 2026 ยท graded Nov 12, 2026 by ToolGPA. Zonka Feedback collects customer feedback through surveys sent by email, SMS and WhatsApp, on websites and in apps, and on kiosks and tablets. It measures NPS, CSAT and CES, routes issues into case management, and has a separate AI product that analyzes feedback from surveys, tickets and reviews. - **Category:** Forms & Surveys - **Made by:** Zonka Feedback - **Website:** https://www.zonkafeedback.com - **Runs on:** Web, iOS, Android - **Who should skip it:** Skip it if you want to see a price, because plans are quoted by sales. - **Facts last checked:** Nov 12, 2026 ## Pricing Zonka Feedback's current pricing could not be confirmed from its own site. ## Key features - **Multichannel surveys:** Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks. - **NPS, CSAT and CES:** Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails. - **Case management:** Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups. - **AI Feedback Intelligence:** A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys. - **Integrations:** Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else. - **Regional data hosting:** Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified. ## Good for - Customer experience teams measuring NPS and CSAT across channels - Retail and location-based businesses collecting in-person feedback - Teams that want survey data and support tickets analyzed together ## Worth knowing - No prices are published; plans are quoted by the sales team. - The page says survey pricing follows the number of responses and AI pricing follows data credits. - Feedback Management and AI Feedback Intelligence are separate plans that can be bundled. - It is built for customer experience programs, not general-purpose form building. ## ToolGPA grades **GPA: 2.2 out of 4**, graded Nov 12, 2026. Zonka Feedback collects customer feedback through surveys, NPS, CSAT and CES, with AI analysis of the comments. It publishes no prices, and the AI part is a separate plan from the survey part. - **Value for money: C.** No price is published; plans are quoted by the sales team, by responses and data credits. - **Free plan and trial: C.** 14-day free trial, no free plan. The page does not say whether a card is needed. - **Features: C.** Multichannel surveys, NPS, CSAT and CES, case management and regional hosting. AI Feedback Intelligence is a separate plan, and it isn't a general form builder. - **Ease of use: C.** No store rating on record. Surveys and cases have to be set up for each channel. - **Platforms and integrations: B.** Web, iOS and Android, with Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier and Make. These are ToolGPA's own grades. Graded from this listing, whose facts were read from Zonka Feedback's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. ## Where it stands among form and survey tools - Zonka Feedback's GPA of 2.2 is higher than 56 of the 148 other form and survey tools we grade, and level with 31. - It stands best on platforms and integrations (B, above 46 of 148) and worst on features (C, above 5). The category's chart of price against score: https://toolgpa.com/charts/forms ## Keep it, or make your own? **Keep it.** To replace Zonka Feedback you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one. - You could make: Surveys, forms and reports: an app builder makes these well. - You could not: Connections to other products, each kept working as those products change. - You could not: A real app for iOS and Android. Something home-made would be a web page. - You could not: AI features, unless you pay a model provider for each request yourself. - You could not: Sharing with other people, which means accounts and invitations. A judgement by ToolGPA from this listing, by rules that are the same for every tool. Nothing was built to test it. ## Works with Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier, Make **Tags:** Surveys, Forms, AI features, Reports, Workflow automation, Public API ## Alternatives - [Survicate](https://toolgpa.com/tools/survicate): Customer feedback surveys for email, web and mobile apps. [Compare](https://toolgpa.com/compare/survicate-vs-zonka-feedback) - [SurveySparrow](https://toolgpa.com/tools/surveysparrow): Chat-style survey and customer feedback platform with AI analysis. [Compare](https://toolgpa.com/compare/surveysparrow-vs-zonka-feedback) - [Qualtrics](https://toolgpa.com/tools/qualtrics): Survey and experience research platform with a free account. [Compare](https://toolgpa.com/compare/qualtrics-vs-zonka-feedback) - [QuestionPro](https://toolgpa.com/tools/questionpro): Survey and market research platform with a free plan. [Compare](https://toolgpa.com/compare/questionpro-vs-zonka-feedback) - [Alchemer](https://toolgpa.com/tools/alchemer): Survey platform with advanced logic and market research questions. [Compare](https://toolgpa.com/compare/alchemer-vs-zonka-feedback) ## Sources The prices, plans, platforms and features above were read from these pages on Nov 12, 2026: - https://www.zonkafeedback.com/pricing - https://www.zonkafeedback.com/survey-app Page: https://toolgpa.com/tools/zonka-feedback Listed by ToolGPA (toolgpa.com).