최고의 헬프데스크와 실시간 채팅 (2026): 23개 중 저희가 고른 상위 3개

저희가 꼽은 헬프데스크·실시간 채팅 도구 상위 3개

Zoho Desk comes first because it covers the whole help desk job for less: free email ticketing for 3 people, then $7 a user, with chat and a knowledge base from $14. Tidio is second for small shops that answer customers mainly by chat, priced by conversations rather than seats. The two do different jobs more than they compete. tawk.to is third for anyone who wants website chat, tickets and a help center for nothing. Zendesk narrowly missed: it covers email, chat and phone, but chat and a help center start at $55 an agent. Gorgias suits online stores but has no free plan.

1. 1

   1위: Zoho Desk

   무료 플랜 · $7/월부터

   용도: Most small support teams

   Zoho Desk turns email, social posts and web forms into tickets, and adds live chat, WhatsApp and a public knowledge base on Standard and phone support on Professional. The Free edition covers email ticketing for up to 3 users, Express is $7 a user a month billed annually ($9 monthly), and Standard is $14 ($20 monthly). It runs on the web, iPhone and Android, and ties into Zoho CRM, Salesforce, Slack, Jira and Zapier. Its iPhone and iPad app averages 4.7 from about 1,600 ratings. Know the limits: Free has no knowledge base, automation or AI, Express stops at 5 users, and smart replies need your own OpenAI API key, with Zia's built-in AI only from Professional at $23 a user.

   iPhone·iPad 앱: App Store에서 5점 중 4.7점

   Zoho Desk 가격과 자세한 정보
2. 2

   2위: Tidio

   무료 플랜 · $24.17/월부터

   용도: Small online stores that support customers by chat

   Tidio puts website chat, email, Instagram, Messenger and WhatsApp into one inbox with ticketing, and charges by conversations a person answers rather than by seat: the free plan covers 50 a month for up to 10 seats, and Starter is $24.17 a month for 100, billed annually ($29 monthly). It has apps for the web, Mac, Windows, iPhone and Android, and links to Shopify, WordPress, Zendesk, Salesforce and Zapier. Its iPhone and iPad app averages 4.8 from about 4,800 ratings. It is second because it does less of the help desk job than Zoho Desk: the listing has no help center or phone support, and the Lyro AI agent is an add-on from $39 a month once its 50 one-off free conversations are used.

   iPhone·iPad 앱: App Store에서 5점 중 4.8점

   Tidio 가격과 자세한 정보
3. 3

   3위: tawk.to

   무료 플랜 · $29/월부터

   용도: Anyone who wants website chat for free

   tawk.to gives you a website chat widget, a shared inbox, ticketing, a hosted knowledge base, chat pages and a simple CRM for nothing, with no charge per seat. It runs on the web, Windows, Mac, iPhone and Android. It is third because the free price comes with conditions: a "Powered by tawk.to" badge stays on the widget, chat page and knowledge base unless you pay $29 a month per property, AI Assist is free only for limited volume, and the listing names only Shopify and WordPress as integrations. Voice agents were waitlist-only when read, so there is no phone support yet.

   tawk.to 가격과 자세한 정보

2026. 10. 17.에 각 목록 정보와 사람들이 그 도구에 대해 하는 이야기로 정한 순위예요. 저희가 직접 써 보고 정한 것은 아니에요. 순위를 정하는 방법