Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
Gorgias report card
Good · out of 4.0 · graded Oct 17, 2026
Best for support desks for Shopify stores
Gorgias is a help desk made for online stores: every email, chat and social message sits next to that customer's orders, and its AI agent can cancel an order or apply a discount. It's priced by tickets, not agents, so the whole team can pile in. If you don't sell online, though, most of what makes it special won't matter to you.
Who Gorgias is for
- Great if you run a Shopify store and answer a lot of order questions
- Handy when your support team is growing and you'd rather not pay per agent
- Good for brands that want an AI agent able to cancel orders and apply discounts
Who Gorgias is not for
- Not for you if you don't sell online, since it's built around store platforms
- Pricey if you lean on the AI agent, at $0.85 to $1.00 for every automated interaction
- Too light for busy stores on Starter, which stops at 50 tickets and 3 seats
Why Gorgias gets a 2.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- AValue for moneyBasic is $50 a month billed yearly for 300 tickets and any number of seats, $10 a head for a team of five, just under 60% of what the cheaper quarter of help desks charges. Starter is $10 for one person but only 50 tickets. Extra tickets are $0.40 each.
- CFree plan and trialA free trial with no card needed, though the listing doesn't say how long it lasts. There's no free plan, and the cheapest paid one is billed monthly only.
- BFeaturesOne inbox for email, chat, social and help center requests with order details beside each ticket, an AI agent that acts on orders, voice and SMS, and reports that tie support to sales. For a store, that's the whole job.
- CEase of useNo store rating on record. You connect the store, then each channel, and decide what the AI agent is allowed to do with orders. That is a fair bit of setup before the first reply goes out.
- BPlatforms and integrationsWeb, iPhone and Android, with Shopify, BigCommerce, WooCommerce and Magento plus Loop Returns, Yotpo, Recharge and Attentive. No desktop app, and BigCommerce and Magento need higher plans.
What these grades rest on. Graded from this listing, whose facts were read from Gorgias' own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/gorgias#review"><img src="https://toolgpa.com/badge/gorgias.svg" alt="Gorgias: 2.8 GPA on ToolGPA" width="196" height="56"></a>Where Gorgias stands among help desk and live chat tools
Gorgias's GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade.
It stands best on value for money (A, above 16 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $10 a month, against a middle price of $24.17 for the category: 1 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Gorgias’s own letter is outlined.
- AValue for moneyAbove 16 of 19, level with 3
- CFree plan and trialAbove 1 of 19, level with 16
- BFeaturesAbove 9 of 19, level with 10
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Gorgias, or make your own?
Keep it
To replace Gorgias you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade. It costs $120 a year.
What you could make
- Help desk, help center and reports: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Shopify, BigCommerce and WooCommerce among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Gorgias’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Gorgias?
Gorgias is a help desk for online stores, built around Shopify, that gathers email, chat, social messages and help center requests into one inbox alongside each customer's orders. Plans are priced by tickets a month rather than by agent, and an AI Agent that can answer questions and act on orders is billed per automated interaction.
Gorgias is a paid product with a free trial, starting at $10 per month for 50 tickets, billed monthly. See every plan
Good for
- Shopify and other online stores handling order questions
- Growing support teams that do not want to pay per agent
- Brands that want an AI agent able to act on orders
Worth knowing
- Starter allows 50 tickets a month and 3 seats, is billed monthly only, and has no Voice or SMS or AI Agent actions.
- Tickets beyond the plan cost $0.40 each on Starter, $40 per 100 on Basic and $36 per 100 on Pro and Advanced.
- AI Agent costs $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced; adding it starts at $30 a month for 30.
- It is built for ecommerce: the platform links are store platforms, and Magento needs the Pro plan.
Key features
- One inbox with order data
- Email, chat, social and help center requests arrive in one inbox, with the customer's store orders shown beside each ticket.
- AI Agent
- Answers shoppers' questions and, from Basic up, can cancel orders or apply discounts. Each automated interaction costs between $0.85 and $1.00 by plan.
- Ecommerce platform links
- Connects to Shopify and Shopify Plus and WooCommerce on every plan, BigCommerce from Basic and Magento from Pro.
- Help center
- A help center is one of the channels on every plan; the custom plan allows unlimited help centers.
- Voice and SMS
- Phone and text support can be added to any plan from Basic up, priced in tiers by call and text volume.
- Revenue attribution
- Pro and Advanced add reports that tie support conversations to sales, alongside the support and automation statistics on every plan.
Gorgias pricing
- Starts at
- $10 per month for 50 tickets, billed monthly
- Free plan
- None
- Free trial
- Free trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Starter | $10per month for 50 tickets, billed monthly only | 50 tickets a month and 3 user seats, with email, chat, social and help center channels and Shopify or WooCommerce. Extra tickets cost $0.40 each. |
| Basic | $50per month for 300 tickets, billed annually ($60 monthly) | 300 tickets a month and 500 seats, adding BigCommerce, Voice and SMS add-ons and AI Agent actions. Extra tickets cost $40 per 100. |
| Pro | $300per month for 2,000 tickets, billed annually ($360 monthly) | 2,000 tickets a month, adding Magento, revenue attribution and 1:1 onboarding. Extra tickets cost $36 per 100. |
| Advanced | $750per month for 5,000 tickets, billed annually ($900 monthly) | 5,000 tickets a month with a dedicated success manager, white-glove onboarding and an SLA. Sold through a call with sales. |
| Custom plan | Custom | For more than 5,000 conversations a month: SAML SSO, audit logs, unlimited help centers, a custom DPA or MSA and a solutions architect. |
Read from gorgias.com on Oct 17, 2026. Prices change, so confirm with Gorgias before you buy.
Ways to pay less
- Annual discountAbout 17% off with annual billing
Gorgias lists Basic at $50 a month billed annually ($600 a year) against $60 billed monthly, with the same cut on Pro and Advanced. Starter is monthly only.
Stated on gorgias.com
Works with
- Shopify
- BigCommerce
- WooCommerce
- Magento
- Loop Returns
- Yotpo
- Recharge
- Attentive
Gorgias alternatives
- Gorgias vs Zendesk
Free trial · from $19/mo
- Gorgias vs Richpanel
Free trial
- Gorgias vs Re:amaze
Free trial · from $26.10/mo
- Gorgias vs Tidio
Free plan · from $24.17/mo
- Gorgias vs eDesk
Free trial · from $39/mo
Common questions
Is Gorgias free?
No, Gorgias is a paid product, but you can try it first. Free trial, no credit card required.
How much does Gorgias cost?
Gorgias lists 5 plans. Starter: $10 per month for 50 tickets, billed monthly only. Basic: $50 per month for 300 tickets, billed annually ($60 monthly). Pro: $300 per month for 2,000 tickets, billed annually ($360 monthly). Advanced: $750 per month for 5,000 tickets, billed annually ($900 monthly). Custom plan: custom pricing. Prices were read from gorgias.com on Oct 17, 2026.
What platforms does Gorgias work on?
Gorgias is available on Web, iOS and Android.
Does Gorgias offer any discounts?
Gorgias publicly lists the following: About 17% off with annual billing.
Does Gorgias have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Gorgias is listed for Web, iOS and Android.
Does Gorgias have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Gorgias is listed for Web, iOS and Android.
Is Gorgias open source?
Gorgias is not described as open source on its own site, as read on Oct 17, 2026.
What does Gorgias integrate with?
Gorgias's listing names Shopify, BigCommerce, WooCommerce, Magento, Loop Returns, Yotpo, Recharge and Attentive. A listing names up to eight integrations, so it may connect to more.
Who makes Gorgias?
Gorgias is made by Gorgias Inc. It dates from 2015.
What are the alternatives to Gorgias?
The closest alternatives to Gorgias in our directory are Zendesk, Richpanel, Re:amaze, Tidio and eDesk. Each one has a side-by-side comparison with Gorgias.
How does Gorgias compare with other help desk and live chat tools?
Gorgias's GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade. It stands best on value for money (A, above 16 of 19) and worst on ease of use (C, above 0).
Is Gorgias good value for money?
ToolGPA grades Gorgias A for value for money. Its paid plans start at $10 a month, against a middle price of $24.17 for the category: 1 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Could I make my own version of Gorgias?
To replace Gorgias you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 2.8 is higher than 16 of the 19 other help desk and live chat tools we grade. It costs $120 a year. What you could not make: An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. A real app for iOS and Android. Something home-made would be a web page. It plugs into other products, Shopify, BigCommerce and WooCommerce among them. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.