Gleap review (2026): is it worth $29 a month, billed yearly?
AI-led support inbox with live chat and in-app bug reporting
Black Friday: is there a Gleap sale?
Gleap report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for AI support inbox with in-app bug reporting
Gleap is a support inbox with live chat, an AI agent and in-app bug reporting. Hobby is $29 for 1 seat, and the AI is paid from a separate balance on top.
Who Gleap is for
- Fits if you ship an app and want bug reports and support in one place
- Works for small product teams with 1 to 4 seats
Who Gleap is not for
- Pricey if you use the AI, since it is billed from a separate balance, about $0.05 a conversation, on top of the plan
- Tight if you are on Hobby, because it is 1 seat and 1 project with Gleap branding
- Watch out: integrations such as Jira, Linear and GitHub start at Growth
- Skip it if you want voice cheaply, as it is $0.075 a minute in the widget and $0.20 by phone
Why Gleap gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$29 a month for 1 seat billed yearly, $99 for 4. Growth works out near $25 a seat before AI usage.
- CFree plan and trialA 7-day trial with no card. No free plan.
- BFeaturesShared inbox, live chat, AI agents, bug reporting, help center, surveys and voice. The listing shows no gap in the core support job.
- CEase of useNo store rating on record. You install an SDK, connect channels and set up the AI.
- BPlatforms and integrationsWeb plus iOS and Android, with Jira, Linear, GitHub, Slack, HubSpot and WhatsApp.
What these grades rest on. Graded from this listing, whose facts were read from Gleap's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/gleap#review"><img src="https://toolgpa.com/badge/gleap.svg" alt="Gleap: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where Gleap stands among help desk and live chat tools
Gleap's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17.
It stands best on features (B, above 64 of 92) and worst on ease of use (C, above 5).
Its paid plans start at $29 a month, against a middle price of $29 for the category: 34 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Gleap’s own letter is outlined.
- CValue for moneyAbove 23 of 92, level with 41
- CFree plan and trialAbove 30 of 92, level with 46
- BFeaturesAbove 64 of 92, level with 28
- CEase of useAbove 5 of 92, level with 82
- BPlatforms and integrationsAbove 12 of 92, level with 71
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Gleap, or make your own?
Keep it
To replace Gleap you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $348 a year.
What you could make
- Help desk, help center and surveys: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- Recordings of what each visitor did on your pages.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Jira, Linear and GitHub among them.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Gleap’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Gleap?
Gleap combines a shared support inbox, live chat, a help center and in-app bug reporting with an AI agent called Kai that answers customers and drafts replies for the team. It also covers surveys, product tours and a public roadmap. Plans are priced by seats, and AI usage is billed separately from an AI balance.
Worth knowing
- AI is paid from a separate balance, about $0.05 per conversation by Gleap's estimate, on top of the plan price.
- Hobby is limited to 1 seat and 1 project and shows a Powered by Gleap badge.
- Voice calls cost $0.075 a minute in the widget and $0.20 a minute by phone; extra phone numbers are $5 a month.
- Native integrations such as Jira, Linear, GitHub and HubSpot start at Growth.
Key features
- Kai AI agents
- Kai Support answers customer conversations from your knowledge, Kai Copilot drafts replies for the team, and Kai Code opens pull requests from bug reports.
- Shared inbox and live chat
- Live chat, support email, WhatsApp, Instagram, Messenger, Slack and Telegram land in one inbox, with no ticket limit on any plan.
- In-app bug reporting
- Customers report bugs from an app or site with a screenshot, console logs and custom data; session replay is part of the product.
- Help center
- A public knowledge base with articles and collections, which Kai can also learn from together with crawled website pages.
- Surveys, tours and roadmap
- In-app surveys, product tours, checklists, a public feature roadmap and changelogs sit in the same workspace.
- Kai Voice
- Kai answers phone calls and widget voice calls, and teammates take calls from the inbox; calls are billed per minute.
Gleap pricing
As of Nov 13, 2026, Gleap is a paid product with a free trial, starting at $29 per month for 1 seat, billed yearly ($35 billed monthly).
- Starts at
- $29 per month for 1 seat, billed yearly ($35 billed monthly)
- Free plan
- None
- Free trial
- 7-day free trial on every plan, no credit card needed
| Plan | Price | What you get |
|---|---|---|
| Hobby | $29per month for 1 seat, billed yearly ($35 billed monthly) | 1 seat and 1 project with live chat, shared inbox, in-app bug reporting and Kai; shows Gleap branding. |
| Growth | $99per month for 4 seats, billed yearly ($119 billed monthly) | 4 seats, unlimited projects, every channel, help center, surveys. Extra seats $25 monthly or $21 a month yearly. |
| Pro | $299per month, unlimited seats, billed yearly ($359 billed monthly) | Unlimited seats, LLM model choice, advanced reports, custom roles, SLA policies, SOC 2 report, first phone number. |
| Enterprise | $999per month and up, billed yearly ($1,199 billed monthly) | Adds single sign-on, invoice billing, bring-your-own-model and a success manager; AI priced by agreement. |
Read from gleap.ai on Nov 13, 2026. Prices change, so confirm with Gleap before you buy.
Ways to pay less
- Startups$1,200 in AI credits for early-stage startups
Gleap lists $1,200 in AI credits on the Growth or Pro plan for early-stage startups that pass an eligibility check.
Stated on gleap.ai - Annual discountTwo months free with yearly billing
Yearly billing is shown as two months free compared with paying monthly, for example $29 instead of $35 a month on Hobby.
Stated on gleap.ai
Works with
Gleap alternatives
- Gleap vs Intercom
Free trial · from $29/mo
- Gleap vs Crisp
Free plan · from $45/mo
- Gleap vs Zendesk
Free trial · from $19/mo
- Gleap vs Freshdesk
Free trial · from $19/mo
- Gleap vs Plain
Free trial · from $45/mo
Common questions
Does Gleap have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. Gleap is listed for Web, iOS and Android.
Does Gleap have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. Gleap is listed for Web, iOS and Android.
Is Gleap open source?
Gleap is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.