UVdesk review (2026): is the free plan enough?
Open-source help desk for online stores with hosted Pro and Enterprise
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UVdesk report card
Good · out of 4.0 · graded Nov 12, 2026
Best for an ecommerce help desk you can host yourself
UVdesk is a help desk by Webkul for ecommerce and marketplace sellers, with a free PHP open-source edition you run yourself and hosted plans from $8 an agent. Hosted plans need at least 2 agents, and the free edition leaves the server and updates to you.
Who UVdesk is for
- Fits if you sell online and want a help desk tied to your store
- Works for a developer who can run a PHP app on their own server
Who UVdesk is not for
- Skip it if you don't want to run a server, as the free edition is self-managed
- Tight if you're one person on hosted, because it needs at least 2 agents
- Watch out: the pricing page shows Pro and Enterprise feature lists in short form, so check the plan comparison
- Watch out: full portal customization and unlimited mailboxes need Enterprise at $15 an agent
Why UVdesk gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for moneyHosted Pro is $8 per agent a month billed annually, but sold in a minimum of 2 agents, so the floor is $16 a month, inside the cheapest quarter ($19). One person pays that.
- BFree plan and trialThe open-source edition is free with unlimited agents, and Pro and Enterprise have a 30-day trial. Self-hosting means you pay for the server.
- CFeaturesTicketing aimed at ecommerce sellers, with ecommerce integrations, agent reports and a form builder on Pro. The pricing page shows the feature lists only in short form.
- CEase of useNo store rating on record, and the free edition is a PHP app you install and keep running yourself.
- BPlatforms and integrationsWeb only, with 8 listed integrations. No phone or desktop app on record.
What these grades rest on. Graded from this listing, whose facts were read from UVdesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/uvdesk#review"><img src="https://toolgpa.com/badge/uvdesk.svg" alt="UVdesk: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where UVdesk stands among help desk and live chat tools
UVdesk's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on free plan and trial (B, above 53 of 66) and worst on features (C, above 3).
Its paid plans start at $8 a month for each person, against a middle price of $29 for the category: 5 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. UVdesk’s own letter is outlined.
- BValue for moneyAbove 44 of 66, level with 15
- BFree plan and trialAbove 53 of 66, level with 12
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep UVdesk, or make your own?
Keep it
To replace UVdesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $96 a year. UVdesk is open source, so there is a third way: take its code and run it yourself.
What you could make
- Help desk, forms and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Shopify, Magento 2 and OpenCart among them.
What this rests on. UVdesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is UVdesk?
UVdesk is a help desk made by Webkul for ecommerce and marketplace sellers. The PHP-based open-source edition is free to download and run on your own server with unlimited agents, and a hosted SaaS version adds Pro and Enterprise plans with order lookup, form builder and multichannel apps.
Worth knowing
- Hosted plans need at least 2 agents.
- Free open-source installs are self-managed: you run the server and updates.
- The pricing page shows the Pro and Enterprise feature lists in short form, so check the plan comparison before choosing.
Key features
- Ticket management
- Email, website forms and marketplace messages become tickets, with workflow rules, saved replies and agent privileges.
- Ecommerce order lookup
- Apps fetch order details from stores such as Magento, Shopify, OpenCart, PrestaShop and WordPress so agents see the order beside the ticket.
- Marketplace channels
- Connects marketplaces such as Amazon, eBay, Etsy and Flipkart, plus mailboxes like Gmail, Yahoo and Hotmail.
- Form builder
- Design contact, feedback and suggestion forms for a website; the form builder app comes with Pro.
- Knowledgebase
- A knowledgebase is part of the product; the Enterprise plan makes it unlimited.
UVdesk pricing
As of Nov 12, 2026, UVdesk has a free plan, and paid plans start at $8 per agent / month, billed annually ($11 billed monthly).
- Starts at
- $8 per agent / month, billed annually ($11 billed monthly)
- Free plan
- UVdesk Open Source: free to download and host on your own server, with unlimited agents.
- Free trial
- 30-day free trial of Pro and Enterprise
| Plan | Price | What you get |
|---|---|---|
| Open Source | $0 | Free forever with unlimited agents. You host it on your own server and manage it yourself. |
| Pro | $8per agent / month, billed annually ($11 billed monthly) | Hosted, minimum 2 agents. Adds ecommerce multichannel integration, agent performance reports, form builder and file viewer apps, and data import. |
| Enterprise | $15per agent / month, billed annually ($18 billed monthly) | Hosted, minimum 2 agents. Adds full portal customization, unlimited mailboxes and an unlimited knowledgebase. |
Read from uvdesk.com on Nov 12, 2026. Prices change, so confirm with UVdesk before you buy.
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Common questions
Does UVdesk have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. UVdesk is listed for Web.
Does UVdesk have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. UVdesk is listed for Web.
Is UVdesk open source?
Yes. UVdesk is open source, according to its own site. It can also be run on a server of your own.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.