Lorikeet review (2026): is it worth $2,100 a month, billed yearly?
AI agent that resolves complex support tickets end to end
Black Friday: is there a Lorikeet sale?
Lorikeet report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for a high-volume support team wanting an AI resolver
Lorikeet is an AI agent that works through complex support tickets using your own systems, priced at $2,100 a month plus a rate per resolution. It is for teams with real ticket volume, and the pricing page says getting to the first live ticket averages under 29 days.
Who Lorikeet is for
- Fits if you handle thousands of tickets a month and want an agent to take the repeat ones
- Works for teams that keep written procedures an AI can follow
Who Lorikeet is not for
- Not for you if you handle a few hundred tickets a month, since the entry plan is $2,100
- Pricey if you use voice, as voice resolutions cost $1.50 each on Start and $1.20 on Scale
- Watch out: each resolution is billed on top of the plan, though escalations and unresolved tickets are not
- Watch out: full pricing is set after a consultation
Why Lorikeet gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money$2,100 a month on annual billing for under 5,000 tickets, far above the $89 where the dearest tenth of support tools starts, plus $0.99 to $1.50 per resolution. It is a different kind of product, an AI resolver, but the entry cost is steep.
- CFree plan and trial30-day free trial on every plan. No free plan, and the listing does not say a card is needed.
- CFeaturesIt resolves tickets through your systems, follows written procedures, covers channels, triage and automated QA. It works on top of a help desk you already have.
- DEase of useNo store rating on record. Time to first live ticket averages under 29 days.
- BPlatforms and integrationsWeb only, with 4 integrations on record.
What these grades rest on. Graded from this listing, whose facts were read from Lorikeet's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/lorikeet#review"><img src="https://toolgpa.com/badge/lorikeet.svg" alt="Lorikeet: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Lorikeet stands among help desk and live chat tools
Lorikeet's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0).
Its paid plans start at $2,100 a month, against a middle price of $29 for the category: 57 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 51 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Lorikeet’s own letter is outlined.
- DValue for moneyAbove 0 of 66, level with 17
- CFree plan and trialAbove 18 of 66, level with 34
- CFeaturesAbove 3 of 66, level with 42
- DEase of useAbove 0 of 66, level with 4
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Lorikeet, or make your own?
Keep it
To replace Lorikeet you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $25,200 a year.
What you could not
- An AI model answering your customers from your own help articles.
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
What this rests on. Lorikeet’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Lorikeet?
Lorikeet is an AI customer support agent aimed at fintech, healthtech and insurance companies with complex, regulated support work. It follows a company's written procedures, acts through the company's own APIs, and works inside help desks such as Zendesk and Intercom. Pricing combines an annual platform plan with a rate per resolved ticket.
Worth knowing
- The entry plan is $2,100 a month paid annually, so it suits teams with real ticket volume.
- Voice resolutions cost $1.50 each on Start and $1.20 on Scale, with full pricing set after a consultation.
- Escalations to a person and unresolved tickets are not charged, but each resolution is billed on top of the plan.
- Time to first live ticket averages under 29 days, according to the pricing page.
Key features
- Resolves tickets through your systems
- The agent works inside tools like Zendesk, Intercom, Salesforce and HubSpot and completes requests through the company's own APIs.
- Follows written procedures
- Company procedures, from a short form to a long refund flow, are executed step by step rather than answered from help articles.
- Channels
- Pricing covers chat, email and SMS resolutions, inbound or outbound, and voice calls at a higher per-call rate.
- Triage and automated QA
- Separate per-ticket rates cover routing or analytics tagging of tickets and automated quality checks of conversations.
- Goal-driven outreach
- Dreamweaver takes a goal such as retention or lifetime value and decides what each customer needs next, including outbound messages.
Lorikeet pricing
As of Nov 12, 2026, Lorikeet is a paid product with a free trial, starting at $2,100 per month, paid annually, plus per-resolution rates.
- Starts at
- $2,100 per month, paid annually, plus per-resolution rates
- Free plan
- None
- Free trial
- 30-day free trial on every plan
| Plan | Price | What you get |
|---|---|---|
| Start | $2,100per month, paid annually, for under 5,000 tickets a month | Platform included; chat, email and SMS resolutions $0.99 each, triage $0.30, automated QA $0.30. |
| Scale | $5,100per month, paid annually, for 5,000 to 20,000 tickets a month | Platform included; chat, email and SMS resolutions $0.90 each, triage $0.27, automated QA $0.27. |
| Signature | Custom | For 20,000 or more tickets a month; custom rates, and a $75K platform fee on the custom enterprise tier. |
Read from lorikeetcx.ai on Nov 12, 2026. Prices change, so confirm with Lorikeet before you buy.
Works with
Lorikeet alternatives
- Lorikeet vs Intercom
Free trial · from $29/mo
- Lorikeet vs Siena AI
From $750/mo
Common questions
Does Lorikeet have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Lorikeet is listed for Web.
Does Lorikeet have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Lorikeet is listed for Web.
Is Lorikeet open source?
Lorikeet is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.