Five9 review (2026): is it worth $119 a month?
Cloud contact center for voice and digital channels, sold in bundles
Black Friday: is there a Five9 sale?
Five9 report card
Weak · out of 4.0 · graded Nov 12, 2026
Best for a contact centre with voice and digital channels
Five9 is a contact centre platform for voice and digital channels, from $119 per concurrent seat a month with a 50-seat minimum. That floor is about $5,950 a month, and only two of five tiers show a price.
Who Five9 is for
- Fits if you run a contact centre with 50 or more concurrent seats
- Works for teams that want voice and digital on one platform
Who Five9 is not for
- Skip it if you have fewer than 50 seats, as that is the minimum
- Watch out: Plus, Pro and Enterprise are quote-only
- Watch out: usage charges may apply, including SMS and AI minutes beyond the bundled ones
- Not for you if you want a free plan or trial, because neither is listed
Why Five9 gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money$119 per concurrent seat for Digital and $159 for Core, with a 50-seat minimum, so about $5,950 a month at the floor.
- FFree plan and trialNo free plan and no trial is listed on the pricing page.
- BFeaturesVoice and digital channels, AI for agents, virtual agents, workforce engagement and CRM adapters. Nothing in the listing is missing.
- CEase of useNo store rating on record. Enterprise rollout with adapters to connect.
- BPlatforms and integrationsWeb, with Salesforce, ServiceNow, Dynamics, Zendesk, Oracle, Teams, Zoom and RingCentral.
What these grades rest on. Graded from this listing, whose facts were read from Five9's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/five9#review"><img src="https://toolgpa.com/badge/five9.svg" alt="Five9: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Five9 stands among help desk and live chat tools
Five9's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on features (B, above 46 of 66) and worst on free plan and trial (F, above 0).
Its paid plans start at $119 a month for each person, against a middle price of $29 for the category: 53 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Five9’s own letter is outlined.
- DValue for moneyAbove 0 of 66, level with 17
- FFree plan and trialAbove 0 of 66, level with 10
- BFeaturesAbove 46 of 66, level with 20
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Five9, or make your own?
Keep it
To replace Five9 you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $1,428 a year.
What you could make
- Reports: an app builder makes this well.
What you could not
- Phone numbers and calls carried over the phone network.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Five9’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Five9?
Five9 is a cloud contact center platform covering voice, chat, email, SMS and social messaging, with AI summaries, live transcription and agent assist. Pricing is published as per-seat bundles for the two entry tiers and by quote for the rest. The site points to a 50-seat minimum.
Worth knowing
- Prices are per concurrent user with a 50-seat minimum, and usage-based charges may apply, including SMS and AI minutes beyond the bundled ones.
- Only Digital and Core show a price; Plus, Pro and Enterprise are by quote, and the page asks for a form to show a customized figure.
- Workforce engagement is offered on a named-user basis; extra named seats beyond the concurrent seats sold are add-ons.
- WhatsApp is described as coming soon in the voice bundle notes.
Key features
- Voice and digital channels
- Voice, chat, email, SMS and MMS, and social messaging, with blended inbound and outbound, a dialer and call recording.
- AI for agents
- AI summaries, live transcription, insights, agent assist and knowledge are listed on the bundles, with 3,000 AI minutes per bundled seat plus usage charges.
- Intelligent virtual agents
- Self-service virtual agents for web, chatbot, voice, SMS or WhatsApp, which can sit alongside an existing on-premises contact center.
- Workforce engagement
- Quality management, workforce management and analytics, from Five9 or partners Verint and Calabrio, on the Pro and Enterprise bundles.
- CRM and UC adapters
- Adapters listed are Salesforce, ServiceNow, Dynamics, Zendesk or Oracle for CRM, and Microsoft Teams, Zoom, RingCentral and AT&T Office@hand for UC.
- Geo redundancy and 24/7 support
- Geo redundancy and 24/7 support are listed as part of the bundles.
Five9 pricing
As of Nov 12, 2026, Five9 is a paid product, starting at $119 per concurrent seat / month, 50-seat minimum.
- Starts at
- $119 per concurrent seat / month, 50-seat minimum
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Digital | $119per concurrent seat / month, 50-seat minimum | Digital channels only, with a quote request on the page. The bundle grid lists AI summaries, insights and agent assist, with recording and a dialer on the other tiers. |
| Core | $159per concurrent seat / month, 50-seat minimum | All channels including voice, SMS and social messaging, with essential AI, recording, dialer, a choice of CRM or UC adapter and 24/7 support. |
| Plus | Custom | All channels with advanced AI. Contact sales for flexible pricing. |
| Pro | Custom | All channels with essential AI and workforce engagement management. Contact sales for flexible pricing. |
| Enterprise | Custom | All channels with advanced AI and workforce engagement management. Contact sales for flexible pricing. |
Read from five9.com on Nov 12, 2026. Prices change, so confirm with Five9 before you buy.
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Common questions
Does Five9 have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Five9 is listed for Web.
Does Five9 have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Five9 is listed for Web.
Is Five9 open source?
Five9 is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.