Dixa review (2026): is it worth €49 a month, billed yearly?
Customer service platform with phone, chat, email and an AI agent
Black Friday: is there a Dixa sale?
Dixa report card
Weak · out of 4.0 · graded Nov 12, 2026
Best for phone, chat and email in one workspace for a mid-sized store
Dixa puts phone, email, chat and social in one workspace, from €49 an agent a month billed annually. There is no free plan or trial, and the AI agent is billed per conversation on top.
Who Dixa is for
- Fits if you run a mid-market ecommerce brand handling phone, chat and email
- Makes sense if you want AI answers billed per conversation
Who Dixa is not for
- Pricey if you are small: the entry price is €49 an agent, and Professional is €139
- Watch out: Mim, the AI agent, is €0.40 a conversation on top of seats
- Watch out: Copilot is €39, Quality Assurance €29 and Advanced Insights €29 per agent a month
- Skip it if you want dollar pricing, a free plan or a trial, as none is shown
Why Dixa gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money€49 an agent a month on Team and €139 on Professional, where IVR and skills routing sit, against a $29 middle.
- FFree plan and trialNo free plan and no self-serve trial; every rollout starts with a demo.
- BFeaturesAll channels, routing, knowledge base, AI agents, call recording and analytics. Nothing in the listing is missing.
- CEase of useNo store rating on record. A guided rollout with routing and phone setup.
- BPlatforms and integrationsWeb, with Shopify, Klaviyo, Braze, Ada and others listed.
What these grades rest on. Graded from this listing, whose facts were read from Dixa's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/dixa#review"><img src="https://toolgpa.com/badge/dixa.svg" alt="Dixa: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Dixa stands among help desk and live chat tools
Dixa's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on features (B, above 46 of 66) and worst on free plan and trial (F, above 0).
Its paid plans start at about $54.74 a month for each person, against a middle price of $29 for the category: 46 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Dixa’s own letter is outlined.
- DValue for moneyAbove 0 of 66, level with 17
- FFree plan and trialAbove 0 of 66, level with 10
- BFeaturesAbove 46 of 66, level with 20
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Dixa, or make your own?
Keep it
To replace Dixa you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $656.91 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- Phone numbers and calls carried over the phone network.
- The WhatsApp Business API, which Meta opens only through approved partners.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Dixa’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Dixa?
Dixa is a customer service platform that puts phone, email, chat, WhatsApp and social conversations in one agent workspace. It adds skills-based routing, a knowledge base, quality scoring and an AI agent called Mim. The vendor aims it at mid-market ecommerce brands and sells it through a demo rather than self-serve signup.
Worth knowing
- Prices are listed in euros; no US dollar list price was shown on the pricing page.
- No free plan and no self-serve trial: the pricing page says every rollout is guided and starts with a demo, and it is aimed at mid-market teams.
- Mim, the AI agent, is billed per conversation at €0.40 on top of seat fees, per the pricing page's FAQ.
- Copilot (€39 per agent / month), Quality Assurance (€29) and Advanced Insights (€29) are add-ons, and voice transcription is €0.01 per minute.
Key features
- One workspace for every channel
- Phone, email, chat, WhatsApp, Instagram, Facebook Messenger, SMS and contact forms feed a single agent screen with each customer's history.
- Routing and automation
- Conversations are routed by skill, language or priority, with a visual builder for rules. Skills-based routing and advanced automations sit on the Professional plan.
- Mim AI agent
- Mim answers routine questions on chat, email and messaging from the knowledge base and hands harder ones to a person with context. A voice version is in beta.
- Phone features
- Call recording and voicemail are on every plan. IVR and customer callback need Professional.
- Quality scoring and analytics
- Real-time dashboards come with every plan. Scorecard-based quality review and AI-powered advanced insights are paid add-ons.
- Copilot for agents
- An add-on that suggests replies, fixes spelling, translates and summarizes conversations inside the agent workspace.
Dixa pricing
As of Nov 12, 2026, Dixa is a paid product, starting at €49 per agent / month, billed annually.
- Starts at
- €49 per agent / month, billed annually
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Team | €49per agent / month, billed annually | All channels (phone, email, forms, chat, social), knowledge base, AI agents for chat, email and voice, intelligent routing, real-time analytics and call recording. |
| Professional | €139per agent / month, billed annually | Adds IVR, customer callback, SLA alerts, routing with external data, skills-based routing, advanced automations, sandbox access and third-party AI agents. |
| Enterprise | Custom | Adds single sign-on, advanced intent detection, advanced insights, custom agent roles, auto redaction, multiple organizations and higher API limits. Priced to volume and setup. |
Read from dixa.com on Nov 12, 2026. Prices change, so confirm with Dixa before you buy.
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Common questions
Does Dixa have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Dixa is listed for Web.
Does Dixa have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Dixa is listed for Web.
Is Dixa open source?
Dixa is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.