Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
Tidio report card
Very good · out of 4.0 · graded Oct 17, 2026
Best for live chat for small online stores
Tidio puts your website chat, email, Instagram, Messenger and WhatsApp into one inbox, and it's priced by conversations rather than by agent, so ten people can share a cheap plan. That's great for a small shop. The thing to watch is the meter: Starter covers 100 conversations a month, and the Lyro AI agent is an add-on on top.
Who Tidio is for
- Great if you run a small Shopify or WordPress store and want chat on the site
- Handy when a few people share support, since seats aren't charged one by one
- Good for teams that want to try an AI agent without changing help desk
Who Tidio is not for
- Pricey if you get lots of chats, as Growth climbs to $349 a month at 2,000 conversations
- Not for you if you need a help center or phone support in the same tool
- Tight if you have more than 10 agents, since more seats need Plus from $300 a month
Why Tidio gets a 3.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- AValue for moneyGrowth, from 250 conversations, is $49.17 a month billed yearly for the whole team, about $9.83 a head for five, just under 60% of what the cheaper quarter of help desks charges. Starter is $24.17 for 100 conversations, under $5 a head.
- CFree plan and trialA free plan with 10 seats, live chat, ticketing and the social channels, plus a 7-day trial with no card. The cap you'll hit is 50 answered conversations a month, and Lyro's 50 free conversations come once, not monthly.
- CFeaturesLive chat with a visitor list, one inbox for five channels, ticketing, the Lyro AI agent, rule-based Flows and AI reply help. But the listing has no help center or phone support, and ongoing Lyro use is an add-on from $39 a month.
- AEase of use4.76 from 4,767 App Store ratings, the top band for support apps. Adding the chat box to a Shopify or WordPress store is what it's built around.
- APlatforms and integrationsWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WordPress, Zendesk, Salesforce and Zapier, and an API. That's every device type covered.
What these grades rest on. Graded from this listing, whose facts were read from Tidio's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/tidio#review"><img src="https://toolgpa.com/badge/tidio.svg" alt="Tidio: 3.2 GPA on ToolGPA" width="196" height="56"></a>Where Tidio stands among help desk and live chat tools
Tidio's GPA of 3.2 is higher than 18 of the 19 other help desk and live chat tools we grade.
It stands best on ease of use (A, above 18 of 19) and worst on features (C, above 0).
Its paid plans start at $24.17 a month, against a middle price of $24.17 for the category: 9 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Tidio’s own letter is outlined.
- AValue for moneyAbove 16 of 19, level with 3
- CFree plan and trialAbove 1 of 19, level with 16
- CFeaturesAbove 0 of 19, level with 8
- AEase of useAbove 18 of 19, level with 1
- APlatforms and integrationsAbove 16 of 19, level with 3
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Tidio, or make your own?
Keep it
To replace Tidio you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 3.2 is higher than 18 of the 19 other help desk and live chat tools we grade. It costs $290.04 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It plugs into other products, Shopify, WordPress and Zendesk among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
What this rests on. Tidio’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Tidio?
Tidio is a customer service tool for small and online businesses that puts website chat, email, Instagram, Messenger and WhatsApp into one inbox with ticketing. Plans are priced by the number of conversations a human answers each month rather than by seat, and the Lyro AI agent and rule-based Flows are sold as add-ons or on their own.
Tidio has a free plan. Paid plans start at $24.17 per month for 100 conversations, billed annually ($29 monthly). See every plan
Good for
- Small online stores, especially on Shopify or WordPress
- Teams of up to 10 agents with modest monthly chat volume
- Businesses that want to add an AI agent without changing help desk
Worth knowing
- Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage.
- Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing.
- Free, Starter and Growth are limited to 10 seats; more seats need Plus.
- Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing.
Key features
- Live chat widget
- A chat box for websites and stores, with a list of visitors on the site right now, operating hours and live video calls.
- One inbox for every channel
- Chat, email, Instagram, Messenger and WhatsApp conversations arrive in a single inbox, with a ticketing system for issues that need follow-up.
- Lyro AI Agent
- Answers questions from your FAQ and website content and hands off to a person. It can also be bought alone and added to Zendesk or Salesforce.
- Flows
- Rule-based chat automations built in a visual editor from sales and FAQ templates, such as quote requests or capturing missed conversations.
- AI reply help
- An AI reply assistant and Copilot help agents write answers; Premium adds Advanced Copilot, AI insights and CSAT.
- Apps on every platform
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Tidio pricing
- Starts at
- $24.17 per month for 100 conversations, billed annually ($29 monthly)
- Free plan
- 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month.
- Free trial
- 7-day free trial of all plans and add-ons, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 50 billable conversations a month and 10 seats, with live chat, ticketing, social channels and 50 Lyro AI conversations for the life of the account. |
| Starter | $24.17per month for 100 conversations, billed annually ($29 monthly) | 100 billable conversations a month and 10 seats, adding a live visitors list, operating hours and basic analytics. |
| Growth | $49.17per month from 250 conversations, billed annually ($59 monthly) | Adds advanced analytics, permissions, auto-assignment and macros. The price rises with volume, to $349 a month at 2,000 conversations on monthly billing. |
| Plus | $300per month, plus usage for AI and human conversations | Custom limits and seat counts, departments, several projects, custom branding, ticketing automations, OpenAPI and a success manager. Sold through sales. |
| Premium | Custom | From 3,000 Lyro conversations with a guaranteed 50% resolution rate, pay-per-resolution billing, a mobile SDK, SSO and Lyro run as a managed service. |
Read from tidio.com on Oct 17, 2026. Prices change, so confirm with Tidio before you buy.
Ways to pay less
- Annual discountTwo months free with annual billing
Tidio's pricing page gives two months free on annual billing: Starter works out to $24.17 a month billed annually against $29 billed monthly.
Stated on tidio.com
How people rate the Tidio app
4.8
out of 5 for the iPhone and iPad app
- 5 stars88%
- 4 stars5%
- 3 stars2%
- 2 stars1%
- 1 star3%
4,767 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing
Works with
Tidio alternatives
- Tidio vs Crisp
Free plan · from $45/mo
- Tidio vs Intercom
Free trial · from $29/mo
- Tidio vs Text by LiveChat
Free trial · from $19/mo
- Tidio vs tawk.to
Free plan · from $29/mo
- Tidio vs Gorgias
Free trial · from $10/mo
Common questions
Is Tidio free?
Tidio has a free plan. 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month. Paid plans start at $24.17 per month for 100 conversations, billed annually ($29 monthly).
How much does Tidio cost?
Tidio lists 5 plans. Free: $0. Starter: $24.17 per month for 100 conversations, billed annually ($29 monthly). Growth: $49.17 per month from 250 conversations, billed annually ($59 monthly). Plus: $300 per month, plus usage for AI and human conversations. Premium: custom pricing. Prices were read from tidio.com on Oct 17, 2026.
What platforms does Tidio work on?
Tidio is available on Web, macOS, Windows, iOS and Android.
Does Tidio offer any discounts?
Tidio publicly lists the following: Two months free with annual billing.
How is Tidio rated?
Tidio's iPhone and iPad app averages 4.8 out of 5 from 4,767 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from us.
Does Tidio have a Linux app?
No Linux app was listed when its pages were read on Oct 17, 2026. Tidio is listed for Web, macOS, Windows, iOS and Android.
Is Tidio open source?
Tidio is not described as open source on its own site, as read on Oct 17, 2026.
Does Tidio have an API?
Yes. Tidio offers a public API, according to its own site.
What does Tidio integrate with?
Tidio's listing names Shopify, WordPress, Zendesk, Salesforce, Zapier, WhatsApp, Instagram and Messenger. A listing names up to eight integrations, so it may connect to more.
Does Tidio have a free trial?
Yes. 7-day free trial of all plans and add-ons, no credit card required.
Who makes Tidio?
Tidio is made by Tidio LLC. It dates from 2013.
What are the alternatives to Tidio?
The closest alternatives to Tidio in our directory are Crisp, Intercom, Text by LiveChat, tawk.to and Gorgias. Each one has a side-by-side comparison with Tidio.
How does Tidio compare with other help desk and live chat tools?
Tidio's GPA of 3.2 is higher than 18 of the 19 other help desk and live chat tools we grade. It stands best on ease of use (A, above 18 of 19) and worst on features (C, above 0).
Is Tidio good value for money?
ToolGPA grades Tidio A for value for money. Its paid plans start at $24.17 a month, against a middle price of $24.17 for the category: 9 of the 18 others that charge start lower. On features, ease of use and platforms it scores 3.3 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Could I make my own version of Tidio?
To replace Tidio you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.2 is higher than 18 of the 19 other help desk and live chat tools we grade. It costs $290.04 a year. What you could not make: An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. Apps for macOS, Windows, iOS and Android that stay in step with each other. It plugs into other products, Shopify, WordPress and Zendesk among them, and has an API. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026. What people say is linked where it appears.