Comm100 review (2026): is it worth $31 a month, billed yearly?
Live chat, ticketing and AI agents for support teams
Black Friday: is there a Comm100 sale?
Comm100 report card
Good · out of 4.0 · graded Nov 13, 2026
Best for live chat that grows into a full support suite
Comm100 sells live chat per agent, at $31 a month on yearly billing, and quotes ticketing, AI agents, voice and booking through sales. The agents work from a browser, desktop apps or phone apps. Beyond live chat nothing has a public price, and each agent needs its own licence.
Who Comm100 is for
- Fits if you want live chat now and might add ticketing and AI later
- Works for support teams that want desktop and phone apps for agents
Who Comm100 is not for
- Skip it if you want prices up front: AI Agent, ticketing, voice and booking are quote-only
- Tight on Startup: one chat campaign, with routing and unlimited campaigns on Plus at $55
- Watch out: each agent needs a unique licence, and payment is in US or Canadian dollars only
- Watch out: on monthly billing you pay in full for any unused part of the month
Why Comm100 gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$31 an agent a month on yearly billing ($39 monthly) for Startup chat, near the category's middle of $29. The AI Agent, ticketing and voice have no public price.
- CFree plan and trialA 30-day trial of the two chat plans; the page does not say whether a card is needed. There is no free plan.
- BFeaturesLive chat with routing, an AI agent, a copilot, ticketing and messaging, with cloud or on-premise deployment. The listing shows no gap in the core job, but most of it is quote-only.
- CEase of useNo store rating on record. Agents, routing and channels have to be set up first.
- APlatforms and integrationsWeb, Windows, Mac, iPhone and Android apps, with Salesforce, Zendesk and HubSpot connections.
What these grades rest on. Graded from this listing, whose facts were read from Comm100 Network Corporation's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Comm100? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/comm100#review"><img src="https://toolgpa.com/badge/comm100.svg" alt="Comm100: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where Comm100 stands among help desk and live chat tools
Comm100's GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade, and level with 10.
It stands best on platforms and integrations (A, above 84 of 92) and worst on ease of use (C, above 5).
Its paid plans start at $31 a month for each person, against a middle price of $29 for the category: 45 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 3.0 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Comm100’s own letter is outlined.
- CValue for moneyAbove 23 of 92, level with 41
- CFree plan and trialAbove 30 of 92, level with 46
- BFeaturesAbove 64 of 92, level with 28
- CEase of useAbove 5 of 92, level with 82
- APlatforms and integrationsAbove 84 of 92, level with 8
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Comm100, or make your own?
Keep it
To replace Comm100 you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 72 of the 92 other help desk and live chat tools we grade. It costs $372 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Comm100’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Comm100?
Comm100 is an omnichannel customer service platform from a Canadian company. Live chat is sold as per-agent plans with a 30-day trial, while ticketing and messaging, voice, booking and its AI products are quoted through sales. Agents work from a browser, desktop apps or mobile apps.
Worth knowing
- Live chat is licensed per agent: each agent needs a unique license.
- AI Agent, Ticketing & Messaging, Knowledge Base, Voice and Booking show no public price.
- On monthly billing you can cancel at any time but pay in full for the unused part of the month.
- Payments are accepted in US and Canadian dollars only, and Canadian customers may be charged GST/HST, QST and PST.
Key features
- Live chat with routing
- Chats can be routed by location, skills, seniority, visitor segment and department, with load balancing, round-robin and a visitor queue.
- AI Agent
- A chatbot that the vendor says can handle up to 80% of routine conversations and escalates the rest to live agents.
- AI Copilot for agents
- Suggests replies, rewrites or summarizes text and helps wrap up chats, with multilingual support in more than 90 languages.
- Ticketing and messaging
- Manages messages from 12 channels, including email, SMS, Facebook, Instagram, X, Telegram, WhatsApp and LINE, in one platform.
- Agent apps on every device
- Free web, Windows and Mac desktop, iPhone, iPad and Android apps let agents monitor visitors and answer chats.
- Cloud or on-premise deployment
- The company's about page says customers can choose cloud or on-premise deployment.
Comm100 pricing
As of Nov 13, 2026, Comm100 is a paid product with a free trial, starting at $31 per agent / month, billed annually ($39 billed monthly).
- Starts at
- $31 per agent / month, billed annually ($39 billed monthly)
- Free plan
- None
- Free trial
- Free 30-day trial of the Live Chat Startup and Plus plans
| Plan | Price | What you get |
|---|---|---|
| Live Chat Startup | $31per agent / month, billed annually ($39 billed monthly) | Widget customization, multi-language chat, canned messages, 1 chat campaign and basic reporting. |
| Live Chat Plus | $55per agent / month, billed annually ($69 billed monthly) | Adds chat routing, audio-video chat, chat wrap-ups, unlimited campaigns and advanced reporting. |
| Live Chat Ultra | Custom | Adds advanced chat routing, screen sharing, agent shift management, dynamic campaigns and custom reporting. |
| AI Agent | Custom | Chatbot covering 12 channels with guided workflows and escalation to humans. Priced through sales. |
| Ticketing & Messaging | Custom | One inbox for 12 channels including email, SMS, WhatsApp and Instagram. No price is shown on the page. |
Read from comm100.com on Nov 13, 2026. Prices change, so confirm with Comm100 before you buy.
Ways to pay less
- Annual discount20% off when billed annually
The pricing page marks annual billing as a 20% saving on the Live Chat Startup and Plus plans.
Stated on comm100.com - NonprofitDiscounted pricing for non-profits
The pricing FAQ says non-profit organizations are offered discounted pricing on request through sales.
Stated on comm100.com
Works with
Comm100 alternatives
- Comm100 vs Text by LiveChat
Free trial · from $19/mo
- Comm100 vs LiveAgent
Free trial · from $15/mo
- Comm100 vs Tidio
Free plan · from $24.17/mo
- Comm100 vs Zendesk
Free trial · from $19/mo
- Comm100 vs Intercom
Free trial · from $29/mo
Common questions
Does Comm100 have a Linux app?
No Linux app was listed when its pages were read on Nov 13, 2026. Comm100 is listed for Web, Windows, macOS, iOS and Android.
Is Comm100 open source?
Comm100 is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.