ProProfs Live Chat review (2026): is the free plan enough?
Live chat with an AI agent, free for a single operator
Black Friday: is there a ProProfs Live Chat sale?
ProProfs Live Chat report card
Very good · out of 4.0 · graded Nov 13, 2026
Best for free live chat for a single operator
ProProfs Live Chat is free for one operator, with live chat, reports, translation and screenshare. Paid plans are priced per operator and cap AI conversations at 100 a month on Essentials and 300 on Business. Copilot, the appointment bot and WhatsApp are Business-only, and the monthly price was not displayed.
Who ProProfs Live Chat is for
- Fits if one person answers the website chat
- Works for sites that want a basic bot before paying
Who ProProfs Live Chat is not for
- Tight if you have two operators: only one is free
- Watch out: AI conversations are capped at 100 a month on Essentials and 300 on Business
- Skip it if you want Copilot, appointment booking or WhatsApp without Business
- Watch out: only the yearly-billing view was readable, and the larger plans sit on tabs we could not read
Why ProProfs Live Chat gets a 3.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- AValue for moneyFree outright for one operator, and the paid plans are $19.99 and $29.99 an operator a month on yearly billing against a category middle of $29. We could not read monthly prices, and the page's rendering of the Essentials figure looked inconsistent with the listing.
- BFree plan and trialA free forever plan for one operator with unlimited domains and chat history. A solo person can live on it, but a second operator needs a paid plan.
- CFeaturesLive chat, an AI agent, visitor tracking, sentiment tags and co-browsing. The gaps are in the listing: AI conversations are capped, and Copilot, appointment booking and WhatsApp need Business.
- CEase of useNo store rating on record. You add the widget and set up the bot and triggers.
- APlatforms and integrationsWeb, Windows, Mac, iPhone and Android apps, with WhatsApp, Slack, Shopify, Mailchimp and WordPress connections.
What these grades rest on. Graded from this listing, whose facts were read from ProProfs's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/proprofs-live-chat#review"><img src="https://toolgpa.com/badge/proprofs-live-chat.svg" alt="ProProfs Live Chat: 3.0 GPA on ToolGPA" width="196" height="56"></a>Where ProProfs Live Chat stands among help desk and live chat tools
ProProfs Live Chat's GPA of 3.0 is higher than 89 of the 92 other help desk and live chat tools we grade, and level with 1.
It stands best on value for money (A, above 85 of 92) and worst on features (C, above 3).
Its paid plans start at $19.99 a month, against a middle price of $29 for the category: 25 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. ProProfs Live Chat’s own letter is outlined.
- AValue for moneyAbove 85 of 92, level with 7
- BFree plan and trialAbove 77 of 92, level with 14
- CFeaturesAbove 3 of 92, level with 60
- CEase of useAbove 5 of 92, level with 82
- APlatforms and integrationsAbove 84 of 92, level with 8
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep ProProfs Live Chat, or make your own?
Keep it
To replace ProProfs Live Chat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 3.0 is higher than 89 of the 92 other help desk and live chat tools we grade. It costs $239.88 a year.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It plugs into other products, WhatsApp, Slack and Shopify among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. ProProfs Live Chat’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is ProProfs Live Chat?
ProProfs Live Chat is website chat software from ProProfs that pairs human operators with an AI agent trained on a site's content. A single operator is free, and paid plans are priced per operator with monthly caps on AI conversations. Operators can answer from a browser, desktop apps or mobile apps.
Worth knowing
- AI conversations are capped: 100 a month on Essentials and 300 on Business.
- Prices shown are per operator and the figures read were the annual-billing view; monthly billing was not displayed.
- AI Copilot, appointment booking bot and WhatsApp are Business-plan features.
- Larger plans appear on the page's team and enterprise tabs, which were not readable in the default view.
Key features
- AI customer service agent
- Trained on a website, help center, uploaded files and FAQs, it answers with cited sources and can be tested before going live.
- Live chat with visitor tracking
- Operators see what a visitor is typing, the pages they have viewed and their location, and can send proactive chat invitations.
- Sentiment and churn scoring
- AI tags each chat as angry, confused, happy and so on, and scores churn risk as high, medium or low.
- Screenshare and co-browsing
- Operators can see a visitor's screen and guide them through a task, and the Business plan adds a switch to audio chat.
- WhatsApp and chatbot flows
- A drag-and-drop bot builder with templates for lead capture and booking, and WhatsApp conversations in the same inbox on Business.
ProProfs Live Chat pricing
As of Nov 13, 2026, ProProfs Live Chat has a free plan, and paid plans start at $19.99 per operator / month, billed annually.
- Starts at
- $19.99 per operator / month, billed annually
- Free plan
- Free forever for a single operator, with live chat, reports, sentiment tagging, translation and screenshare.
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Single Operator (Free) | $0 | One operator with unlimited domains and chat history, ratings and surveys, reports and a basic chatbot. |
| Essentials | $19.99per operator / month, billed annually ($239.88 a year) | Unlimited conversations with live agents, 100 AI conversations a month, no-code bot builder and proactive triggers. |
| Business | $29.99per operator / month, billed annually ($359.88 a year) | Adds 300 AI conversations a month, AI Copilot, audio chat, appointment bot and WhatsApp, plus dedicated onboarding. |
Read from proprofschat.com on Nov 13, 2026. Prices change, so confirm with ProProfs Live Chat before you buy.
Works with
ProProfs Live Chat alternatives
- ProProfs Live Chat vs Tidio
Free plan · from $24.17/mo
- ProProfs Live Chat vs tawk.to
Free plan · from $29/mo
- ProProfs Live Chat vs Text by LiveChat
Free trial · from $19/mo
- ProProfs Live Chat vs Crisp
Free plan · from $45/mo
- ProProfs Live Chat vs Olark
Free trial · from $29/mo
Common questions
Does ProProfs Live Chat have a Linux app?
No Linux app was listed when its pages were read on Nov 13, 2026. ProProfs Live Chat is listed for Web, Windows, macOS, iOS and Android.
Is ProProfs Live Chat open source?
ProProfs Live Chat is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.