Thena review (2026): is it worth $29 a month per user, billed yearly?
Ticketing and AI support agents for B2B teams working in Slack
Black Friday: is there a Thena sale?
Thena report card
Weak · out of 4.0 · graded Nov 12, 2026
Best for B2B support in Slack, tracked by account
Thena turns Slack, Microsoft Teams, email and web chat messages into tickets tracked by customer account, with SLAs, a knowledge base and AI. Starter stops at 5 seats and 1,000 tickets a month, and the vendor's own pages disagree on whether a free plan exists.
Who Thena is for
- Fits if your customers talk to you in Slack and you sell to other businesses
- Works for a team of up to 5 on Starter
Who Thena is not for
- Tight if you grow: Starter has 5 seats and 1,000 tickets a month, and the home page says 10 seats
- Pricey if you want AI chat, as Standard is $79 a user
- Skip it if you need Microsoft Teams, which is listed under Enterprise at $119
- Watch out: the home page mentions a free plan with no card, but the pricing page lists none
Why Thena gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$29 per user a month billed annually is the category's middle ($29). Starter stops at 5 seats and 1,000 tickets, and AI web chat needs Standard at $79.
- FFree plan and trialThe pricing page lists no free plan or trial, though the home page mentions one with no card.
- CFeaturesSlack, Teams, email and web chat become tickets by account, with SLAs, a knowledge base and AI. The listing's gaps: AI web chat and the agent studio start on Standard, and Teams on Enterprise.
- CEase of useNo store rating on record, and much of it lives in Slack or Teams with a separate login for the workspace.
- BPlatforms and integrationsWeb only, with 8 listed integrations and an API on Standard. No phone or desktop app on record.
What these grades rest on. Graded from this listing, whose facts were read from Thena's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/thena#review"><img src="https://toolgpa.com/badge/thena.svg" alt="Thena: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Thena stands among help desk and live chat tools
Thena's GPA of 1.8 is higher than 3 of the 66 other help desk and live chat tools we grade, and level with 11.
It stands best on platforms and integrations (B, above 6 of 66) and worst on free plan and trial (F, above 0).
Its paid plans start at $29 a month for each person, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 16 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Thena’s own letter is outlined.
- CValue for moneyAbove 18 of 66, level with 25
- FFree plan and trialAbove 0 of 66, level with 10
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Thena, or make your own?
Keep it
To replace Thena you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 52 of the 66 other help desk and live chat tools grade higher. It costs $348 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, Microsoft Teams and HubSpot among them.
What this rests on. Thena’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Thena?
Thena is a support platform for B2B companies that turns Slack, Microsoft Teams, email and web chat messages into tickets tracked by account. It adds routing, SLAs, a knowledge base, broadcasts and AI agents that answer or triage requests. All plans are priced per user and billed annually.
Worth knowing
- Starter is limited to 5 user seats and 1,000 tickets a month; the homepage lists 10 seats, so the vendor's two pages disagree.
- The homepage mentions "no credit card for free plan" but the pricing page lists no free plan or trial.
- AI web chat and AI agent studio need Standard at $79, and Microsoft Teams needs Enterprise at $119.
- Much of the product lives inside Slack, Microsoft Teams and email, with a separate login for the Thena workspace.
Key features
- Slack-native ticketing
- Tickets are detected and managed in Slack with account context. Email, web chat and Microsoft Teams messages also become tickets.
- Account-based tracking
- Tickets, tasks, notes and views are organized by customer company or account, with team boards, groups and routing.
- AI agents
- AI agents answer customers, apply fields, create tickets and escalate. Auto-responses start on Standard and custom deployments on Enterprise.
- SLAs and CSAT
- Service-level policies, auto-responders, internal threads and customer satisfaction collection are part of the ticketing platform.
- Broadcasts and knowledge base
- Product updates can go to Slack, Teams and email audiences, and help center articles support live collaboration.
Thena pricing
As of Nov 12, 2026, Thena is a paid product, starting at $29 per user / month, billed annually.
- Starts at
- $29 per user / month, billed annually
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Starter | $29per user / month, billed annually | Up to 5 user seats and 1,000 tickets a month, with Slack and email channels and AI ticket detection, summaries and tagging. |
| Standard | $79per user / month, billed annually | Adds AI web chat, AI agent studio, AI auto-responses and co-pilot, AI workflows, MCP and APIs. |
| Enterprise | $119per user / month, billed annually | Adds custom AI agent deployments, Microsoft Teams, Enterprise APIs, unlimited MCP and enterprise security features. |
Read from thena.ai on Nov 12, 2026. Prices change, so confirm with Thena before you buy.
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Common questions
Does Thena have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Thena is listed for Web.
Does Thena have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Thena is listed for Web.
Is Thena open source?
Thena is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.