Denser review (2026): is the free plan enough?
AI chatbot with cited answers and a helpdesk for handoffs
Black Friday: is there a Denser sale?
Denser report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for an AI chatbot that cites its sources, with a free trial plan
Denser builds chatbots that answer from your content and cite sources, with a free plan of 50 queries a month. The helpdesk queue and escalation to a person start at Standard, $96 a month billed annually.
Who Denser is for
- Fits if you want an AI chatbot that cites its sources on a small site
- Works for teams that want to try one on a free plan first
Who Denser is not for
- Tight if you stay free: 50 queries a month and one team member
- Pricey if you want a ticket queue or escalation, which start at $96 a month
- Watch out: queries cap at 1,500 to 50,000 a month and extra query prices aren't listed
- Watch out: a private LLM deployment is an Enterprise add-on with no price
Why Denser gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyThe useful support parts start at $96 a month on Standard, against a category middle of $29.
- CFree plan and trialA free plan with 50 queries and 1 team member a month, plus a 7-day trial that needs a card.
- CFeaturesCited answers, actions, playbooks and ticket links. It is an AI answer tool first, a smaller job than a full help desk.
- CEase of useNo store rating on record. Content to load and bots to configure.
- BPlatforms and integrationsWeb, with Zendesk, Intercom, Freshdesk, HubSpot, Shopify and Google Drive.
What these grades rest on. Graded from this listing, whose facts were read from Denser's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/denser#review"><img src="https://toolgpa.com/badge/denser.svg" alt="Denser: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Denser stands among help desk and live chat tools
Denser's GPA of 2.0 is higher than 15 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on platforms and integrations (B, above 6 of 66) and worst on value for money (D, above 0).
Its paid plans start at $32 a month, against a middle price of $29 for the category: 36 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Denser’s own letter is outlined.
- DValue for moneyAbove 0 of 66, level with 17
- CFree plan and trialAbove 18 of 66, level with 34
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Denser, or make your own?
Keep it
To replace Denser you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 42 of the 66 other help desk and live chat tools grade higher. It costs $384 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- A search engine with an AI model behind it.
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, Zendesk, Intercom and Freshdesk among them.
What this rests on. Denser’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Denser?
Denser builds AI chatbots, called DenserBots, that answer from a company's own websites and files and cite the page each answer came from. Paid plans from Standard add a helpdesk where staff pick up what the bot hands off. Plans are sized by chatbots, team members and monthly queries, and there is a free plan.
Worth knowing
- The free plan allows 50 queries a month and one team member.
- The helpdesk, answer quality insights and escalation to a person start at Standard, $96 a month billed annually.
- Queries are capped at 1,500, 7,500, 15,000 and 50,000 a month on the paid plans, and the pricing page does not say what extra queries cost.
- A private LLM deployment is an Enterprise add-on with no listed price.
Key features
- Cited answers from your content
- Train a bot on websites and files such as PDF, Word, Excel and Google Drive; each reply cites the page it came from.
- Helpdesk handoff
- From Standard, conversations the AI cannot finish go to a ticket queue for staff, with talk-to-a-person escalation.
- Ticket integrations
- Standard and above can hand tickets to Zendesk, Intercom, Freshdesk or HubSpot instead.
- Actions and playbooks
- Bots can take actions such as booking meetings or calling an API, with caps per bot: 1 on Free, 5 on Starter, 10 on Standard, 20 above.
- Ask AI builder
- An assistant that reads your site, proposes changes as cards you apply, and tests the bot with real questions.
- Website, email and voice agents
- The site describes agents that answer on a website, by email and on the phone, plus a Shopify chatbot.
Denser pricing
As of Nov 12, 2026, Denser has a free plan, and paid plans start at $32 per month, billed annually ($39 billed monthly), for 1,500 queries.
- Starts at
- $32 per month, billed annually ($39 billed monthly), for 1,500 queries
- Free plan
- 1 DenserBot, 1 team member, 50 queries a month, unlimited Ask AI messages and 100 pages or 50 MB per bot.
- Free trial
- 7-day free trial of paid plans, card required
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 1 DenserBot, 1 team member and 50 queries a month. No card needed. |
| Starter | $32per month, 1,500 queries, billed annually ($39 monthly) | 2 DenserBots, 1 team member, 5 actions, cards and playbooks per bot and 30-day query log retention. |
| Standard | $96per month, 7,500 queries, billed annually ($119 monthly) | 4 DenserBots, 5 team members, answer quality insights, the helpdesk ticket queue, talk-to-a-person escalation and Zendesk, Intercom, Freshdesk and HubSpot tickets. |
| Business | $320per month, 15,000 queries, billed annually ($399 monthly) | 8 DenserBots, 10 team members, up to 10,000 pages per bot, 360-day log retention and dedicated accuracy support. |
| Enterprise | $720per month, 50,000 queries, billed annually ($899 monthly) | 50 team members, up to 50,000 pages per bot, priority support, SLAs and a private LLM deployment as an add-on. |
Read from denser.ai on Nov 12, 2026. Prices change, so confirm with Denser before you buy.
Ways to pay less
- Annual discountSave 20% with yearly billing
The pricing page shows yearly plans at 20% off, for example Starter at $384 a year ($32 a month) against $39 billed monthly.
Stated on denser.ai
Works with
Denser alternatives
- Denser vs Chatbase
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- Denser vs SiteGPT
Free trial · from $39/mo
- Denser vs Eesel AI
Free trial · from $299/mo
- Denser vs Tidio
Free plan · from $24.17/mo
Common questions
Does Denser have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Denser is listed for Web.
Does Denser have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Denser is listed for Web.
Is Denser open source?
Denser is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.