Chatbase vs Denser (2026): which should you pick?
As of Nov 12, 2026, Chatbase and Denser share a 2.0 GPA, and only Denser has a free plan.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Chatbase
Build AI support agents trained on your content, priced by credits
Denser
AI chatbot with cited answers and a helpdesk for handoffs
Which one is for you
Pick Chatbase if
- Fits if you want an AI agent on your site trained on your own help docs
- Works for teams already on Zendesk or Intercom that want AI in front of it, from Standard at $120
Look elsewhere if
- Pricey if a team of people answers too, as 5 members means Pro at $400 a month
- Too light for a real help desk on the $32 plan, which is the bot alone with no API
- Skip it if you hate branding on the widget, since removing it costs $1,188 a year
- Watch out: extra message credits are $40 per 1,000, and each extra AI agent is $300 a year
- Not for you if you want a free plan, as there's only a 7-day trial and no ticketing or help center on record
Pick Denser if
- Fits if you want an AI chatbot that cites its sources on a small site
- Works for teams that want to try one on a free plan first
Look elsewhere if
- Tight if you stay free: 50 queries a month and one team member
- Pricey if you want a ticket queue or escalation, which start at $96 a month
- Watch out: queries cap at 1,500 to 50,000 a month and extra query prices aren't listed
- Watch out: a private LLM deployment is an Enterprise add-on with no price
How we grade them
| 2.0GPAChatbaseFair | 2.0GPADenserFair | |
|---|---|---|
| Value for money | DHobby is $32 a month billed yearly for 700 message credits and 2 members, at the dearer quarter of help desks. What a support team needs, the helpdesk inbox, API and Zendesk links, starts on Standard at $120 for 3 members, and five people need Pro at $400. | DThe useful support parts start at $96 a month on Standard, against a category middle of $29. |
| Free plan and trial | CA 7-day trial of Hobby, Standard or Pro. The listing doesn't say whether it needs a card, and there's no free plan. | CA free plan with 50 queries and 1 team member a month, plus a 7-day trial that needs a card. |
| Features | CIt covers the AI agent job: trained on your files and site, a choice of AI models, actions in other tools, and voice from Standard. The human side is thinner, a hand-off inbox from Standard, and the listing shows no ticketing or help center. | CCited answers, actions, playbooks and ticket links. It is an AI answer tool first, a smaller job than a full help desk. |
| Ease of use | CNo store rating on record. You feed it documents and pages, pick a model, set up actions and channels, and check its answers. That's real setup before customers see it. | CNo store rating on record. Content to load and bots to configure. |
| Platforms and integrations | BA web app with no desktop or phone app, but the agent goes out to websites, WhatsApp, Messenger, Instagram, Slack and email, with Zendesk, Salesforce, HubSpot, Intercom, Shopify and Zapier, and an API from Standard. | BWeb, with Zendesk, Intercom, Freshdesk, HubSpot, Shopify and Google Drive. |
| Best for | building an AI agent from your own docs | an AI chatbot that cites its sources, with a free trial plan |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatbase and Denser. How we grade
Price against what you get
Chatbase starts at $32 a month and scores 2.3 out of 4 on features, ease of use and platforms. Denser starts at $32 a month and scores 2.3.
On this chart the two sit in the same place: the same score for the same starting price. Of the other help desk and live chat tools on the chart, 18 score higher than Chatbase for less, and 18 score higher than Denser for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Denser also covers AI search and chatbots.
At a glance
| Chatbase | Denser | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $32 per month for 700 message credits, billed annually ($40 billed monthly) | $32 per month, billed annually ($39 billed monthly), for 1,500 queries |
| Free plan | None | 1 DenserBot, 1 team member, 50 queries a month, unlimited Ask AI messages and 100 pages or 50 MB per bot. |
| Free trial | 7-day trial of the Hobby, Standard or Pro plan | 7-day free trial of paid plans, card required |
| Web | ||
| Made by | Chatbase Inc. | DenserAI |
| Price read from | chatbase.co | denser.ai |
| Checked | Nov 2, 2026 | Nov 12, 2026 |
Worth knowing
Chatbase
- Every plan includes one AI agent; more cost $25 per agent a month.
- Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
- Removing the "Powered by Chatbase" branding costs $99 a month.
- Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.
Denser
- The free plan allows 50 queries a month and one team member.
- The helpdesk, answer quality insights and escalation to a person start at Standard, $96 a month billed annually.
- Queries are capped at 1,500, 7,500, 15,000 and 50,000 a month on the paid plans, and the pricing page does not say what extra queries cost.
- A private LLM deployment is an Enterprise add-on with no listed price.
Key features
Chatbase
- AI agents trained on your content
- Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.
- Choice of AI model
- Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.
- AI actions
- Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.
- Channels
- Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.
- Helpdesk hand-off
- Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.
- Analytics
- Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.
Denser
- Cited answers from your content
- Train a bot on websites and files such as PDF, Word, Excel and Google Drive; each reply cites the page it came from.
- Helpdesk handoff
- From Standard, conversations the AI cannot finish go to a ticket queue for staff, with talk-to-a-person escalation.
- Ticket integrations
- Standard and above can hand tickets to Zendesk, Intercom, Freshdesk or HubSpot instead.
- Actions and playbooks
- Bots can take actions such as booking meetings or calling an API, with caps per bot: 1 on Free, 5 on Starter, 10 on Standard, 20 above.
- Ask AI builder
- An assistant that reads your site, proposes changes as cards you apply, and tests the bot with real questions.
- Website, email and voice agents
- The site describes agents that answer on a website, by email and on the phone, plus a Shopify chatbot.
Plans
Chatbase
Hobby$32
per month for 700 message credits, billed annually ($40 monthly)
1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress.
Standard$120
per month for 4,000 message credits, billed annually ($150 monthly)
3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier.
Pro$400
per month for 15,000 message credits, billed annually ($500 monthly)
5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source.
EnterpriseCustom
Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales.
Denser
Free$0
1 DenserBot, 1 team member and 50 queries a month. No card needed.
Starter$32
per month, 1,500 queries, billed annually ($39 monthly)
2 DenserBots, 1 team member, 5 actions, cards and playbooks per bot and 30-day query log retention.
Standard$96
per month, 7,500 queries, billed annually ($119 monthly)
4 DenserBots, 5 team members, answer quality insights, the helpdesk ticket queue, talk-to-a-person escalation and Zendesk, Intercom, Freshdesk and HubSpot tickets.
Business$320
per month, 15,000 queries, billed annually ($399 monthly)
8 DenserBots, 10 team members, up to 10,000 pages per bot, 360-day log retention and dedicated accuracy support.
Enterprise$720
per month, 50,000 queries, billed annually ($899 monthly)
50 team members, up to 50,000 pages per bot, priority support, SLAs and a private LLM deployment as an add-on.
Ways to pay less
Chatbase
- Annual discount
20% off with yearly billing
Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year.
Denser
- Annual discount
Save 20% with yearly billing
The pricing page shows yearly plans at 20% off, for example Starter at $384 a year ($32 a month) against $39 billed monthly.
Common questions
Which is cheaper, Chatbase or Denser?
As of Nov 12, 2026, they start at the same price. Chatbase starts at $32 per month for 700 message credits, billed annually ($40 billed monthly), and Denser starts at $32 per month, billed annually ($39 billed monthly), for 1,500 queries.
Which has a free plan, Chatbase or Denser?
As of Nov 12, 2026, only Denser has a free plan. Chatbase does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.