Faveo Helpdesk review (2026): is the free plan enough?
Help desk and service desk, cloud-hosted or self-hosted
Black Friday: is there a Faveo Helpdesk sale?
Faveo Helpdesk report card
Good · out of 4.0 · graded Nov 13, 2026
Best for a tiny support team wanting a free help desk
Faveo Helpdesk is a help desk you can run in the cloud or host yourself, with a free plan for 2 agents and paid ones from $6 an agent a month on annual billing. The AI assistant is on Enterprise only, and self-hosted source access is on the custom Enterprise Pro.
Who Faveo Helpdesk is for
- Fits if you have 1 or 2 agents and want SLAs and automation for free
- Works for teams that want the choice of cloud or their own server
Who Faveo Helpdesk is not for
- Tight if you have more than 2 agents on the free plan, since it stops at 2
- Skip it if you want the AI assistant on a normal plan, as it appears only on Enterprise, sold through sales
- Watch out: GST is shown as extra, and prices appear with a crossed-out higher figure the vendor gives no end date for
- Watch out: self-hosted source code access, a staging licence and an account manager are only on Enterprise Pro at custom prices
Why Faveo Helpdesk gets a 2.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- AValue for moneyStartup is $6 an agent a month on annual billing, under 60% of the $19 where support tools' cheaper quarter starts. SME is $10, and a self-hosted Startup licence is $179 an agent, once.
- BFree plan and trialThe Freelancer plan is free for 2 agents with ticket forms, SLAs, workflow automation and reports, and a 14-day trial of the paid ones. The 2-agent cap is the edge.
- CFeaturesSLAs, workflow automation, reports, channels and a choice of cloud or self-hosted. The Elea AI assistant and chatbot are on Enterprise only.
- CEase of useNo store rating on record. Cloud signup is quick, but the self-hosted option needs a server.
- BPlatforms and integrationsWeb only, with 3 integrations on record.
What these grades rest on. Graded from this listing, whose facts were read from Faveo Helpdesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/faveo-helpdesk#review"><img src="https://toolgpa.com/badge/faveo-helpdesk.svg" alt="Faveo Helpdesk: 2.8 GPA on ToolGPA" width="196" height="56"></a>Where Faveo Helpdesk stands among help desk and live chat tools
Faveo Helpdesk's GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade, and level with 4.
It stands best on value for money (A, above 60 of 66) and worst on features (C, above 3).
Its paid plans start at $6 a month for each person, against a middle price of $29 for the category: 0 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4, and no tool on the category's chart scores higher without costing more.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Faveo Helpdesk’s own letter is outlined.
- AValue for moneyAbove 60 of 66, level with 6
- BFree plan and trialAbove 53 of 66, level with 12
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Faveo Helpdesk, or make your own?
Keep it
To replace Faveo Helpdesk you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 59 of the 66 other help desk and live chat tools we grade. It costs $72 a year. Faveo Helpdesk is open source, so there is a third way: take its code and run it yourself.
What you could make
- Help desk and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
- Selling tickets and checking them at the door.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Faveo Helpdesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Faveo Helpdesk?
Faveo Helpdesk is a ticketing and service desk product from Ladybird Web Solution, offered as a cloud service or as a self-hosted install. It covers SLAs, workflow automation, canned responses, reporting and an AI assistant called Elea. The pricing page also mentions a free open source version, and a perpetual per-agent license for self-hosting.
Worth knowing
- The free Freelancer plan stops at 2 agents.
- The Elea AI assistant and chatbot appear only on Enterprise, which is sold through sales.
- Pricing shows GST as extra, and prices appear with a crossed-out higher figure; the vendor gives no end date for it.
- Self-hosted source code access, staging license and account manager are only on Enterprise Pro, at custom prices.
Key features
- SLA management
- SLA process management with reminders and escalation, alongside dynamic ticket forms and approval workflows.
- Workflow automation
- Automation rules, canned responses and automatic ticket assignment cut manual triage; round-robin and skill-based routing start on SME.
- Reports and dashboards
- In-depth reports, average handling time and custom dashboards come with every plan, and agent and group performance views are listed.
- Channels
- Startup adds a WhatsApp channel, and SME adds omni-channel integration for support across messaging channels.
- Elea AI assistant
- Elea AI and an AI-powered chatbot are listed on the Enterprise plan.
- Cloud or self-hosted
- Run it as the vendor's cloud service, or install it yourself with a perpetual per-agent license.
Faveo Helpdesk pricing
As of Nov 12, 2026, Faveo Helpdesk has a free plan, and paid plans start at $6 per agent / month, billed annually ($7 billed monthly).
- Starts at
- $6 per agent / month, billed annually ($7 billed monthly)
- Free plan
- Freelancer plan: free for 2 agents, with ticket forms, SLAs, workflow automation and reports.
- Free trial
- 14-day free trial
| Plan | Price | What you get |
|---|---|---|
| Freelancer | $0 | Free for 2 agents; the page shows a crossed-out $10 beside it. Includes SLAs, automation and reports. |
| Startup | $6per agent / month, billed annually ($7 billed monthly) | Adds WhatsApp channel, attachment scanner and auto ticket assignment; page shows a crossed-out $9. |
| SME | $10per agent / month, billed annually ($11 billed monthly) | Adds omni-channel, LDAP, Microsoft Entra ID, round-robin and skill-based routing; crossed-out $14 shown. |
| Enterprise | Custom | Unlimited agents, ad hoc approval, custom JavaScript, the Elea AI assistant and an AI chatbot. |
| Self-hosted Startup | $179per agent, one-time fee | Perpetual license for your own server; SME is $199 per agent. The page shows crossed-out $224 and $249. |
Read from faveohelpdesk.com on Nov 12, 2026. Prices change, so confirm with Faveo Helpdesk before you buy.
Ways to pay less
- Annual discountLower per-agent rate on yearly billing
Yearly billing brings Startup from $7 to $6 and SME from $11 to $10 per agent a month on the cloud plans.
Stated on faveohelpdesk.com
Works with
Faveo Helpdesk alternatives
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Common questions
Does Faveo Helpdesk have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Faveo Helpdesk is listed for Web.
Does Faveo Helpdesk have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Faveo Helpdesk is listed for Web.
Is Faveo Helpdesk open source?
Yes. Faveo Helpdesk is open source, according to its own site. It can also be run on a server of your own.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.