Faveo Helpdesk vs osTicket (2026): which should you pick?
As of Nov 13, 2026, Faveo Helpdesk grades higher than osTicket: 2.8 against 2.2 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Faveo Helpdesk grades higher on value for money, ease of use and platforms. They get the same grade on the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Faveo Helpdesk
Help desk and service desk, cloud-hosted or self-hosted
osTicket
Open-source support ticketing, self-hosted or as a cloud edition
Which one is for you
Pick Faveo Helpdesk if
- Fits if you have 1 or 2 agents and want SLAs and automation for free
- Works for teams that want the choice of cloud or their own server
Look elsewhere if
- Tight if you have more than 2 agents on the free plan, since it stops at 2
- Skip it if you want the AI assistant on a normal plan, as it appears only on Enterprise, sold through sales
- Watch out: GST is shown as extra, and prices appear with a crossed-out higher figure the vendor gives no end date for
- Watch out: self-hosted source code access, a staging licence and an account manager are only on Enterprise Pro at custom prices
Pick osTicket if
- Fits if you have a server and someone to run it and want no per-agent fee
- Works for an internal team that is happy with email, forms and an API
Look elsewhere if
- Skip it if you don't want to host, patch and back up your own server
- Not for you if you want chat or social channels, as the site lists email, forms and API
- Tight if you want vendor support, since the free edition has community support only
- Watch out: the cloud edition runs on a separate product, SupportSystem, and its $12 price shows no billing period
- Watch out: the virtual appliance has no published price
How we grade them
| 2.8GPAFaveo HelpdeskGood | 2.2GPAosTicketFair | |
|---|---|---|
| Value for money | AStartup is $6 an agent a month on annual billing, under 60% of the $19 where support tools' cheaper quarter starts. SME is $10, and a self-hosted Startup licence is $179 an agent, once. | BThe cloud edition is $12 per agent a month, inside the cheapest quarter ($19), but the page gives no billing period. The free edition needs your own server. |
| Free plan and trial | BThe Freelancer plan is free for 2 agents with ticket forms, SLAs, workflow automation and reports, and a 14-day trial of the paid ones. The 2-agent cap is the edge. | BThe full software is free to download and a 30-day cloud trial needs no card, though the free edition has community support only. |
| Features | CSLAs, workflow automation, reports, channels and a choice of cloud or self-hosted. The Elea AI assistant and chatbot are on Enterprise only. | CEmail, web-form and API tickets routed to departments and agents. The listing's gap: chat and social channels aren't listed. |
| Ease of use | CNo store rating on record. Cloud signup is quick, but the self-hosted option needs a server. | DNo store rating on record, and the free edition means a server, an installation, upgrades and backups of your own. |
| Platforms and integrations | BWeb only, with 3 integrations on record. | CWeb only, and the listing names no integrations or apps. |
| Best for | a tiny support team wanting a free help desk | a free ticket system you host yourself |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Faveo Helpdesk and osTicket. How we grade
Price against what you get
Faveo Helpdesk starts at $6 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. osTicket starts at $12 a month for each person and scores 1.7.
Faveo Helpdesk scores higher and starts $6 a month lower. Of the other help desk and live chat tools on the chart, none scores higher than Faveo Helpdesk for less, and 8 score higher than osTicket for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Faveo Helpdesk also covers reports and ticketing.
- osTicket also covers shared inbox.
At a glance
| Faveo Helpdesk | osTicket | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $6 per agent / month, billed annually ($7 billed monthly) | $12 per agent / month, for the cloud-hosted edition (billing basis not stated) |
| Free plan | Freelancer plan: free for 2 agents, with ticket forms, SLAs, workflow automation and reports. | Open Source edition: free to download and host yourself, with community support. |
| Free trial | 14-day free trial | 30-day free trial of the cloud-hosted edition |
| Web | ||
| Made by | Ladybird Web Solution Pvt Ltd | Enhancesoft |
| Price read from | faveohelpdesk.com | osticket.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Faveo Helpdesk
- The free Freelancer plan stops at 2 agents.
- The Elea AI assistant and chatbot appear only on Enterprise, which is sold through sales.
- Pricing shows GST as extra, and prices appear with a crossed-out higher figure; the vendor gives no end date for it.
- Self-hosted source code access, staging license and account manager are only on Enterprise Pro, at custom prices.
osTicket
- The free edition is self-hosted: you provide the server, installation, upgrades and backups, and support is community-only.
- The cloud-hosted edition runs on a separate product, SupportSystem, and its $12 per agent price is shown without a billing period.
- The site lists email, web forms and API as channels; chat and social channels are not listed.
- The virtual appliance has no published price.
Key features
Faveo Helpdesk
- SLA management
- SLA process management with reminders and escalation, alongside dynamic ticket forms and approval workflows.
- Workflow automation
- Automation rules, canned responses and automatic ticket assignment cut manual triage; round-robin and skill-based routing start on SME.
- Reports and dashboards
- In-depth reports, average handling time and custom dashboards come with every plan, and agent and group performance views are listed.
- Channels
- Startup adds a WhatsApp channel, and SME adds omni-channel integration for support across messaging channels.
- Elea AI assistant
- Elea AI and an AI-powered chatbot are listed on the Enterprise plan.
- Cloud or self-hosted
- Run it as the vendor's cloud service, or install it yourself with a perpetual per-agent license.
osTicket
- Tickets from email, web forms and API
- Requests arrive by email, a customer support portal or an API and are turned into tickets.
- Ticket filters
- Rules route incoming tickets to a department or agent, and can reject a ticket or send an automatic canned response.
- Help topics and custom forms
- Web tickets are routed by help topic, and each topic can carry its own form. Custom fields and lists add more data to a ticket.
- Custom queues and columns
- Agents build their own ticket views by criteria and choose which columns show.
- Service level agreements
- Business hours and SLA plans are set up in the admin settings.
- Dashboard reports
- A dashboard shows help desk statistics. Agent collision avoidance is among the listed features.
Plans
Faveo Helpdesk
Freelancer$0
Free for 2 agents; the page shows a crossed-out $10 beside it. Includes SLAs, automation and reports.
Startup$6
per agent / month, billed annually ($7 billed monthly)
Adds WhatsApp channel, attachment scanner and auto ticket assignment; page shows a crossed-out $9.
SME$10
per agent / month, billed annually ($11 billed monthly)
Adds omni-channel, LDAP, Microsoft Entra ID, round-robin and skill-based routing; crossed-out $14 shown.
EnterpriseCustom
Unlimited agents, ad hoc approval, custom JavaScript, the Elea AI assistant and an AI chatbot.
Self-hosted Startup$179
per agent, one-time fee
Perpetual license for your own server; SME is $199 per agent. The page shows crossed-out $224 and $249.
osTicket
Open Source$0
The full software, which you host yourself. Community support only; the vendor says it has no feature tiers.
Cloud-hosted$12
per agent / month, billing basis not stated
Hosted by the vendor on its SupportSystem platform, with email and phone support, managed upgrades, daily backups and a free walk-through session.
Virtual ApplianceCustom
Customized to fit a business's needs, with the cloud edition's support and maintenance. Contact the vendor for pricing.
Ways to pay less
Faveo Helpdesk
- Annual discount
Lower per-agent rate on yearly billing
Yearly billing brings Startup from $7 to $6 and SME from $11 to $10 per agent a month on the cloud plans.
osTicket
No public discounts listed.
Common questions
Which is cheaper, Faveo Helpdesk or osTicket?
As of Nov 12, 2026, Faveo Helpdesk is cheaper to start with: $6 a month for each person, against $12 a month for each person for osTicket. Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly), and osTicket starts at $12 per agent / month, for the cloud-hosted edition (billing basis not stated).
Which has a free plan, Faveo Helpdesk or osTicket?
As of Nov 12, 2026, both Faveo Helpdesk and osTicket have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.