Faveo Helpdesk vs UVdesk (2026): which should you pick?
As of Nov 13, 2026, Faveo Helpdesk grades higher than UVdesk: 2.8 against 2.6 out of 4.0.
Checked Nov 12, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Faveo Helpdesk grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Faveo Helpdesk
Help desk and service desk, cloud-hosted or self-hosted
UVdesk
Open-source help desk for online stores with hosted Pro and Enterprise
Which one is for you
Pick Faveo Helpdesk if
- Fits if you have 1 or 2 agents and want SLAs and automation for free
- Works for teams that want the choice of cloud or their own server
Look elsewhere if
- Tight if you have more than 2 agents on the free plan, since it stops at 2
- Skip it if you want the AI assistant on a normal plan, as it appears only on Enterprise, sold through sales
- Watch out: GST is shown as extra, and prices appear with a crossed-out higher figure the vendor gives no end date for
- Watch out: self-hosted source code access, a staging licence and an account manager are only on Enterprise Pro at custom prices
Pick UVdesk if
- Fits if you sell online and want a help desk tied to your store
- Works for a developer who can run a PHP app on their own server
Look elsewhere if
- Skip it if you don't want to run a server, as the free edition is self-managed
- Tight if you're one person on hosted, because it needs at least 2 agents
- Watch out: the pricing page shows Pro and Enterprise feature lists in short form, so check the plan comparison
- Watch out: full portal customization and unlimited mailboxes need Enterprise at $15 an agent
How we grade them
| 2.8GPAFaveo HelpdeskGood | 2.6GPAUVdeskGood | |
|---|---|---|
| Value for money | AStartup is $6 an agent a month on annual billing, under 60% of the $19 where support tools' cheaper quarter starts. SME is $10, and a self-hosted Startup licence is $179 an agent, once. | BHosted Pro is $8 per agent a month billed annually, but sold in a minimum of 2 agents, so the floor is $16 a month, inside the cheapest quarter ($19). One person pays that. |
| Free plan and trial | BThe Freelancer plan is free for 2 agents with ticket forms, SLAs, workflow automation and reports, and a 14-day trial of the paid ones. The 2-agent cap is the edge. | BThe open-source edition is free with unlimited agents, and Pro and Enterprise have a 30-day trial. Self-hosting means you pay for the server. |
| Features | CSLAs, workflow automation, reports, channels and a choice of cloud or self-hosted. The Elea AI assistant and chatbot are on Enterprise only. | CTicketing aimed at ecommerce sellers, with ecommerce integrations, agent reports and a form builder on Pro. The pricing page shows the feature lists only in short form. |
| Ease of use | CNo store rating on record. Cloud signup is quick, but the self-hosted option needs a server. | CNo store rating on record, and the free edition is a PHP app you install and keep running yourself. |
| Platforms and integrations | BWeb only, with 3 integrations on record. | BWeb only, with 8 listed integrations. No phone or desktop app on record. |
| Best for | a tiny support team wanting a free help desk | an ecommerce help desk you can host yourself |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Faveo Helpdesk and UVdesk. How we grade
Price against what you get
Faveo Helpdesk starts at $6 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. UVdesk starts at $8 a month for each person and scores 2.3.
They score the same, and Faveo Helpdesk starts $2 a month lower. Of the other help desk and live chat tools on the chart, none scores higher than Faveo Helpdesk for less, and 3 score higher than UVdesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Faveo Helpdesk also covers workflow automation, reports and ticketing.
- UVdesk also covers shared inbox, forms and help center.
At a glance
| Faveo Helpdesk | UVdesk | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $6 per agent / month, billed annually ($7 billed monthly) | $8 per agent / month, billed annually ($11 billed monthly) |
| Free plan | Freelancer plan: free for 2 agents, with ticket forms, SLAs, workflow automation and reports. | UVdesk Open Source: free to download and host on your own server, with unlimited agents. |
| Free trial | 14-day free trial | 30-day free trial of Pro and Enterprise |
| Web | ||
| Made by | Ladybird Web Solution Pvt Ltd | Webkul Software Pvt Ltd |
| Price read from | faveohelpdesk.com | uvdesk.com |
| Checked | Nov 12, 2026 | Nov 12, 2026 |
Worth knowing
Faveo Helpdesk
- The free Freelancer plan stops at 2 agents.
- The Elea AI assistant and chatbot appear only on Enterprise, which is sold through sales.
- Pricing shows GST as extra, and prices appear with a crossed-out higher figure; the vendor gives no end date for it.
- Self-hosted source code access, staging license and account manager are only on Enterprise Pro, at custom prices.
UVdesk
- Hosted plans need at least 2 agents.
- Free open-source installs are self-managed: you run the server and updates.
- The pricing page shows the Pro and Enterprise feature lists in short form, so check the plan comparison before choosing.
Key features
Faveo Helpdesk
- SLA management
- SLA process management with reminders and escalation, alongside dynamic ticket forms and approval workflows.
- Workflow automation
- Automation rules, canned responses and automatic ticket assignment cut manual triage; round-robin and skill-based routing start on SME.
- Reports and dashboards
- In-depth reports, average handling time and custom dashboards come with every plan, and agent and group performance views are listed.
- Channels
- Startup adds a WhatsApp channel, and SME adds omni-channel integration for support across messaging channels.
- Elea AI assistant
- Elea AI and an AI-powered chatbot are listed on the Enterprise plan.
- Cloud or self-hosted
- Run it as the vendor's cloud service, or install it yourself with a perpetual per-agent license.
UVdesk
- Ticket management
- Email, website forms and marketplace messages become tickets, with workflow rules, saved replies and agent privileges.
- Ecommerce order lookup
- Apps fetch order details from stores such as Magento, Shopify, OpenCart, PrestaShop and WordPress so agents see the order beside the ticket.
- Marketplace channels
- Connects marketplaces such as Amazon, eBay, Etsy and Flipkart, plus mailboxes like Gmail, Yahoo and Hotmail.
- Form builder
- Design contact, feedback and suggestion forms for a website; the form builder app comes with Pro.
- Knowledgebase
- A knowledgebase is part of the product; the Enterprise plan makes it unlimited.
Plans
Faveo Helpdesk
Freelancer$0
Free for 2 agents; the page shows a crossed-out $10 beside it. Includes SLAs, automation and reports.
Startup$6
per agent / month, billed annually ($7 billed monthly)
Adds WhatsApp channel, attachment scanner and auto ticket assignment; page shows a crossed-out $9.
SME$10
per agent / month, billed annually ($11 billed monthly)
Adds omni-channel, LDAP, Microsoft Entra ID, round-robin and skill-based routing; crossed-out $14 shown.
EnterpriseCustom
Unlimited agents, ad hoc approval, custom JavaScript, the Elea AI assistant and an AI chatbot.
Self-hosted Startup$179
per agent, one-time fee
Perpetual license for your own server; SME is $199 per agent. The page shows crossed-out $224 and $249.
UVdesk
Open Source$0
Free forever with unlimited agents. You host it on your own server and manage it yourself.
Pro$8
per agent / month, billed annually ($11 billed monthly)
Hosted, minimum 2 agents. Adds ecommerce multichannel integration, agent performance reports, form builder and file viewer apps, and data import.
Enterprise$15
per agent / month, billed annually ($18 billed monthly)
Hosted, minimum 2 agents. Adds full portal customization, unlimited mailboxes and an unlimited knowledgebase.
Ways to pay less
Faveo Helpdesk
- Annual discount
Lower per-agent rate on yearly billing
Yearly billing brings Startup from $7 to $6 and SME from $11 to $10 per agent a month on the cloud plans.
UVdesk
No public discounts listed.
Common questions
Which is cheaper, Faveo Helpdesk or UVdesk?
As of Nov 12, 2026, Faveo Helpdesk is cheaper to start with: $6 a month for each person, against $8 a month for each person for UVdesk. Faveo Helpdesk starts at $6 per agent / month, billed annually ($7 billed monthly), and UVdesk starts at $8 per agent / month, billed annually ($11 billed monthly).
Which has a free plan, Faveo Helpdesk or UVdesk?
As of Nov 12, 2026, both Faveo Helpdesk and UVdesk have a free plan.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.