tawk.to
Free live chat, ticketing and help center, with paid add-ons
tawk.to report card
Very good · out of 4.0 · graded Oct 17, 2026
Best for free website chat for any size of team
tawk.to gives you website chat, a shared inbox, tickets, a help center and a simple CRM for nothing, with no charge per seat, and its apps cover every device. You could run it free for good. The catches: its "Powered by tawk.to" badge stays unless you pay $29 a month, and the AI agent is free only at small volumes.
Who tawk.to is for
- Great if you want chat on your site and don't want to pay per seat
- Handy when your team is big but your budget is small, since every seat is free
- Good for anyone who'd rather hire someone to answer chats, at $1 an hour
Who tawk.to is not for
- Skip it if the "Powered by tawk.to" badge bothers you and $29 a month a site does too
- Not for you if you need phone support, as voice agents were still waitlist-only
- Too light for teams that need lots of integrations, with only Shopify and WordPress listed
Why tawk.to gets a 3.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- AValue for moneyThe whole platform is free, chat, inbox, tickets, help center and CRM, with no seat charges, which is free and substantial. You'd pay only for add-ons: $29 a month for the AI agent or for removing the badge.
- AFree plan and trialFree outright for every seat, with no cap on chats in the listing. The catch is the "Powered by tawk.to" badge on your widget, chat page and help center, which costs $29 a month per site to remove.
- CFeaturesWebsite chat, chat pages for businesses without a site, an inbox for chat, email and forms, tickets, a help center, a CRM, and people you can hire to answer for $1 an hour. The gap: no phone, as voice agents were still waitlist-only.
- CEase of useNo store rating on record. It's free to start, but you still paste the chat box into your site, set up the help center and, if you want it, teach the AI agent.
- BPlatforms and integrationsWeb, Windows, Mac, iPhone and Android apps, so every device is covered. What keeps it off an A is the connections: the listing names just Shopify and WordPress, and no API.
What these grades rest on. Graded from this listing, whose facts were read from tawk.to's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make tawk.to? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/tawk-to#review"><img src="https://toolgpa.com/badge/tawk-to.svg" alt="tawk.to: 3.0 GPA on ToolGPA" width="196" height="56"></a>Where tawk.to stands among help desk and live chat tools
tawk.to's GPA of 3.0 is higher than 17 of the 19 other help desk and live chat tools we grade.
It stands best on free plan and trial (A, above 19 of 19) and worst on features (C, above 0).
Its paid plans start at $29 a month, against a middle price of $24.17 for the category: 11 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 10 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. tawk.to’s own letter is outlined.
- AValue for moneyAbove 16 of 19, level with 3
- AFree plan and trialAbove 19 of 19
- CFeaturesAbove 0 of 19, level with 8
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep tawk.to, or make your own?
Keep it
To replace tawk.to you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 3.0 is higher than 17 of the 19 other help desk and live chat tools we grade. It costs $348 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- Hooks into the device itself: widgets.
What this rests on. tawk.to’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is tawk.to?
tawk.to is a free customer messaging platform with a website chat widget, a shared inbox, ticketing, a knowledge base, chat pages and a simple CRM. It charges nothing per seat; its income comes from optional add-ons, such as an AI agent and removing its branding, and from hired chat agents who answer on your behalf by the hour.
tawk.to has a free plan. Paid plans start at $29 per month for the AI Assist or Whitelabel add-on. See every plan
Good for
- Small businesses that want website chat without paying per seat
- Teams that need chat, tickets and a help center on one free account
- Businesses that would rather pay someone else to staff the chat
Worth knowing
- Removing the "Powered by tawk.to" badge from the widget, chat page and knowledge base costs $29 a month per property.
- AI Assist is free only for limited volume; paid plans start at $29 a month.
- Hired chat agents cost $1 an hour and dedicated virtual assistants from $7 an hour.
- Voice Agents (from $49 a month plus usage) and Data Enrichment (from $59 a month) were waitlist-only when read.
Key features
- Live chat widget
- A chat box for websites that can be styled to match a brand, plus chat pages that turn a link into a conversation for businesses without a site.
- Inbox and ticketing
- Chat, email, form and messaging conversations arrive in one dashboard, with free ticketing for issues that need follow-up.
- Knowledge base
- A free hosted help center where customers can look up answers, which the AI Assist add-on also draws on.
- AI Assist
- AI agents and workflows that answer routine questions and hand off to a person with the conversation's history attached.
- Hired chat agents
- Trained human agents who answer chats on your behalf around the clock for $1 an hour, offered as a paid service.
- CRM and pipeline
- Contact records built from conversations, segments and tags, a deal pipeline and booking activities in the same dashboard.
tawk.to pricing
- Starts at
- $29 per month for the AI Assist or Whitelabel add-on
- Free plan
- The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee.
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Live chat widget, shared inbox, ticketing, a hosted knowledge base, chat pages and contacts, with the tawk.to badge shown. AI Assist has a free tier for limited volume. |
| AI Assist | $29per month and up | Add-on: AI agents that answer from your knowledge base and AI workflows that route and follow up, handing off to a person when needed. |
| Whitelabel | $29per property / month | Add-on: removes the tawk.to badge and puts the chat page, knowledge base and ticketing emails on your own domain and address. |
Read from tawk.to on Oct 17, 2026. Prices change, so confirm with tawk.to before you buy.
Works with
tawk.to alternatives
- tawk.to vs Tidio
Free plan · from $24.17/mo
- tawk.to vs Crisp
Free plan · from $45/mo
- tawk.to vs Text by LiveChat
Free trial · from $19/mo
- tawk.to vs Chatwoot
Free plan · from $19/mo
- tawk.to vs Smartsupp
Free plan · from $17/mo
Common questions
Is tawk.to free?
tawk.to has a free plan. The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee. Paid plans start at $29 per month for the AI Assist or Whitelabel add-on.
How much does tawk.to cost?
tawk.to lists 3 plans. Free: $0. AI Assist: $29 per month and up. Whitelabel: $29 per property / month. Prices were read from tawk.to on Oct 17, 2026.
What platforms does tawk.to work on?
tawk.to is available on Web, Windows, macOS, iOS and Android.
Does tawk.to have a Linux app?
No Linux app was listed when its pages were read on Oct 17, 2026. tawk.to is listed for Web, Windows, macOS, iOS and Android.
Is tawk.to open source?
tawk.to is not described as open source on its own site, as read on Oct 17, 2026.
What does tawk.to integrate with?
tawk.to's listing names Shopify and WordPress. A listing names up to eight integrations, so it may connect to more.
Who makes tawk.to?
tawk.to is made by tawk.to. It dates from 2013.
What are the alternatives to tawk.to?
The closest alternatives to tawk.to in our directory are Tidio, Crisp, Text by LiveChat, Chatwoot and Smartsupp. Each one has a side-by-side comparison with tawk.to.
How does tawk.to compare with other help desk and live chat tools?
tawk.to's GPA of 3.0 is higher than 17 of the 19 other help desk and live chat tools we grade. It stands best on free plan and trial (A, above 19 of 19) and worst on features (C, above 0).
Is tawk.to good value for money?
ToolGPA grades tawk.to A for value for money. Its paid plans start at $29 a month, against a middle price of $24.17 for the category: 11 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.3 out of 4. 10 tools score higher and cost less.
Could I make my own version of tawk.to?
To replace tawk.to you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It is one of the better ones too: its GPA of 3.0 is higher than 17 of the 19 other help desk and live chat tools we grade. It costs $348 a year. What you could not make: An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. Apps for macOS, Windows, iOS and Android that stay in step with each other. Hooks into the device itself: widgets. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.