LiveHelpNow review (2026): is it worth $39 a month per seat?
Live chat, ticketing and knowledge base with a built-in AI agent
Black Friday: is there a LiveHelpNow sale?
LiveHelpNow report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for live chat and a help desk in one workspace
LiveHelpNow brings live chat, tickets, a knowledge base, phone and social messaging into one agent workspace, at $39 a seat a month. Ticketing, call logging and workforce tools need Professional at $59, and its Hue AI add-ons start at $99 a month on top. The pricing page does not say whether those seat prices are monthly or yearly.
Who LiveHelpNow is for
- Fits if your support team wants chat and tickets in one place
- Works for teams that also take calls and social messages
Who LiveHelpNow is not for
- Tight on Essential: ticketing, call logging and workforce tools need Professional at $59
- Pricey if you want AI, since Hue add-ons start at $99 a month and go to $799
- Skip it if you want to start on your own, as the trial is set up after a call
- Watch out: the page does not say if seat prices are billed monthly or yearly
- Not for you if you want phone apps, as only the web workspace is listed
Why LiveHelpNow gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$39 a seat a month for Essential, which sits between the middle ($29) and the dearer quarter ($45) of the category. Tickets need Professional at $59.
- CFree plan and trialA free trial set up after a short call; its length and any card requirement aren't stated. There is no free plan.
- BFeaturesLive chat, tickets, a knowledge base, phone, social channels, automations and an API. The listing shows no gap in the core job, though ticketing is on Professional.
- CEase of useNo store rating on record. A trial is arranged by a call, and channels and routing have to be set up.
- BPlatforms and integrationsWeb only, with Salesforce, HubSpot, Zendesk, Slack and Shopify connections. No desktop or phone apps are listed.
What these grades rest on. Graded from this listing, whose facts were read from LiveHelpNow LLC's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/livehelpnow#review"><img src="https://toolgpa.com/badge/livehelpnow.svg" alt="LiveHelpNow: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where LiveHelpNow stands among help desk and live chat tools
LiveHelpNow's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17.
It stands best on features (B, above 64 of 92) and worst on ease of use (C, above 5).
Its paid plans start at $39 a month for each person, against a middle price of $29 for the category: 52 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. LiveHelpNow’s own letter is outlined.
- CValue for moneyAbove 23 of 92, level with 41
- CFree plan and trialAbove 30 of 92, level with 46
- BFeaturesAbove 64 of 92, level with 28
- CEase of useAbove 5 of 92, level with 82
- BPlatforms and integrationsAbove 12 of 92, level with 71
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep LiveHelpNow, or make your own?
Keep it
To replace LiveHelpNow you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $468 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Salesforce, HubSpot and Zendesk among them, and has an API.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. LiveHelpNow’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is LiveHelpNow?
LiveHelpNow is a customer support platform that puts website live chat, SMS, email tickets, phone and social messaging in one agent workspace, with a knowledge base and customer portal. Plans are priced per seat, and its Hue AI assistant is an add-on beyond the agent-assist features included in every plan.
Worth knowing
- Ticketing, call logging and workforce management need Professional or higher.
- Hue AI add-ons cost extra: Knowledge AI from $99 a month, Conversational AI from $499 and Conversational AI Plus from $799.
- The pricing page does not say whether seat prices are billed monthly or annually.
- The pages list no desktop or mobile apps; agents use the web workspace.
Key features
- Live chat and ticketing
- Website chat, SMS and email tickets sit in one agent workspace; ticketing starts on the Professional plan.
- Knowledge base and portal
- Essential includes a knowledge base with unlimited articles, a customer support portal and secure forms.
- Phone and social channels
- Call flows, callbacks and Zoom Phone, plus Facebook Messenger, Instagram, WhatsApp, Google Business Messages and Slack.
- Hue AI assistant
- Hue answers from your knowledge base, past chats and uploaded documents, in chat, on tickets and on the phone, and suggests replies to agents.
- Automations and routing
- Conversations are routed by skill, availability and context, with automations that grow more advanced on higher plans.
- API and developer tools
- A REST API, OAuth, webhooks and a JavaScript SDK for the chat widget are documented for developers.
LiveHelpNow pricing
As of Nov 13, 2026, LiveHelpNow is a paid product with a free trial, starting at $39 per seat / month, billing basis not stated.
- Starts at
- $39 per seat / month, billing basis not stated
- Free plan
- None
- Free trial
- Free trial, set up for your team after a short call
| Plan | Price | What you get |
|---|---|---|
| Essential | $39per seat / month, billing basis not stated | Live chat, knowledge base, support portal, surveys, social channels, basic automations and reporting; one chat domain. |
| Professional | $59per seat / month, billing basis not stated | Adds ticketing, workforce management, advanced automations, KPI dashboards, data export and call logging. |
| Premium | $79per seat / month, billing basis not stated | Adds onboarding, a monthly success call, priority support, no LiveHelpNow branding and higher limits. |
| Enterprise | Custom | For large or complex requirements. Priced through sales. |
Read from livehelpnow.net on Nov 13, 2026. Prices change, so confirm with LiveHelpNow before you buy.
Works with
LiveHelpNow alternatives
- LiveHelpNow vs Text by LiveChat
Free trial · from $19/mo
- LiveHelpNow vs LiveAgent
Free trial · from $15/mo
- LiveHelpNow vs Comm100
Free trial · from $31/mo
- LiveHelpNow vs Zendesk
Free trial · from $19/mo
- LiveHelpNow vs Freshdesk
Free trial · from $19/mo
Common questions
Does LiveHelpNow have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. LiveHelpNow is listed for Web.
Does LiveHelpNow have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. LiveHelpNow is listed for Web.
Is LiveHelpNow open source?
LiveHelpNow is not described as open source on its own site, as read on Nov 13, 2026.
Does LiveHelpNow have an API?
Yes. LiveHelpNow offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.