BoldDesk review (2026): is it worth $35 a month, billed yearly?
Help desk with per-agent pricing or unlimited agents plus AI credits
Black Friday: is there a BoldDesk sale?
BoldDesk report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for a support team wanting a per-agent help desk
BoldDesk is a help desk with omnichannel ticketing, automation, SLAs and a knowledge base, at $35 an agent a month on annual billing. AI agents are sold separately on credits, and SMS and voice on the per-agent plan come through an integration.
Who BoldDesk is for
- Fits if you have a support team that wants SLAs and automation rules
- Works for teams moving off another help desk, since migration is free
Who BoldDesk is not for
- Skip it if you want a free plan, as there is none
- Pricey if you lean on AI, because credits run out and extra ones cost $40 per 1,000
- Watch out: seats on the AI plans are for named people, and the fair usage policy bars shared logins
- Watch out: on the per-agent plan, SMS and voice need an integration
Why BoldDesk gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$35 an agent a month on annual billing sits between the $29 middle and the $39 where the dearer quarter starts. The AI plans start at $99 a month for 500 credits.
- CFree plan and trial15-day free trial of the per-agent plan, no card required. No free plan.
- CFeaturesTicketing, automation, SLAs, a knowledge base, reporting and free migration. SMS and voice come through an integration on the per-agent plan.
- CEase of useNo store rating on record. Channels, SLAs and automation rules all need setting up.
- BPlatforms and integrationsWeb, iOS and Android, with 6 integrations on record.
What these grades rest on. Graded from this listing, whose facts were read from BoldDesk's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/bolddesk#review"><img src="https://toolgpa.com/badge/bolddesk.svg" alt="BoldDesk: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where BoldDesk stands among help desk and live chat tools
BoldDesk's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3).
Its paid plans start at $35 a month for each person, against a middle price of $29 for the category: 39 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 18 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. BoldDesk’s own letter is outlined.
- CValue for moneyAbove 18 of 66, level with 25
- CFree plan and trialAbove 18 of 66, level with 34
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep BoldDesk, or make your own?
Keep it
To replace BoldDesk you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $420 a year.
What you could make
- Help desk, help center and reports: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- Selling tickets and checking them at the door.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, Microsoft Teams and WhatsApp among them.
- Hooks into the device itself: widgets.
What this rests on. BoldDesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is BoldDesk?
BoldDesk is a help desk covering email, chat, WhatsApp and social tickets, a knowledge base, SLAs and reporting. It is sold two ways: one per-agent plan with every feature, or AI-first plans with unlimited human agents and a monthly allowance of AI credits. It is made by Syncfusion and has iOS and Android apps.
Worth knowing
- There is no free plan; the per-agent plan has a 15-day trial and the AI plans offer a free trial.
- AI features run on credits: the AI plans include 500 to 2,500 a month and extra credits cost $40 per 1,000.
- Agent seats on the AI plans are for named people, and the vendor's fair usage policy bars shared logins.
- On the per-agent plan SMS and voice come through an integration rather than a built-in channel.
Key features
- Omnichannel ticketing
- Email, live chat, WhatsApp, Facebook, Instagram, Telegram and web forms feed one ticket queue, with mobile apps and an SDK.
- Automation and SLAs
- Workflow automation, round-robin and skill routing, SLA reminders and escalations, business hours and ticket macros.
- AI agents on credits
- A response agent, a background agent and an assist agent run on AI credits, which the per-agent plan sells at $40 per 1,000.
- Knowledge base
- A public or private multilingual knowledge base with article approval and versioning, and an embeddable widget.
- Reporting
- Dashboards for SLA performance, agent and team activity and CSAT, with scheduled reports and custom dashboards.
- Free migration
- The vendor offers free migration and onboarding from other help desks, and a 30-day money-back guarantee.
BoldDesk pricing
As of Nov 12, 2026, BoldDesk is a paid product with a free trial, starting at $35 per agent / month, billed annually ($40 billed monthly).
- Starts at
- $35 per agent / month, billed annually ($40 billed monthly)
- Free plan
- None
- Free trial
- Free 15-day trial of the per-agent plan, no card required
| Plan | Price | What you get |
|---|---|---|
| Enterprise (per agent) | $35per agent / month, billed annually ($40 billed monthly) | Every help desk feature, unlimited tickets and up to 10 brands; AI is a separate credit add-on. |
| Scale AI | $99per month for 500 AI credits, billed annually ($116 billed monthly) | Unlimited human agents, an email AI agent, ticketing, knowledge base and workflow automation. |
| Momentum AI | $499per month for 1,000 AI credits, billed annually ($587 billed monthly) | Adds an AI agent on chat, WhatsApp, social and SMS, auto-assignment, multiple SLAs and CSAT surveys. |
| Enterprise AI | $999per month for 2,500 AI credits, billed annually ($1,175 monthly) | Adds multi-brand help desk, HIPAA compliance, ticket approvals, agent shifts and custom dashboards. |
Read from bolddesk.com on Nov 12, 2026. Prices change, so confirm with BoldDesk before you buy.
Ways to pay less
- Annual discount15% off with yearly billing
Yearly billing saves 15% on the AI plans ($99, $499 and $999 against $116, $587 and $1,175 monthly) and about 13% on the per-agent plan.
Stated on bolddesk.com - Other savingsFree migration and contract cover
For teams moving from Zendesk, Freshdesk or another help desk, BoldDesk migrates the data free and covers up to 6 months of remaining contract fees.
Stated on bolddesk.com
Works with
BoldDesk alternatives
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- BoldDesk vs HelpDesk
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- BoldDesk vs SupportPal
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Common questions
Does BoldDesk have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. BoldDesk is listed for Web, iOS and Android.
Does BoldDesk have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. BoldDesk is listed for Web, iOS and Android.
Is BoldDesk open source?
BoldDesk is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.