Featurebase review (2026): is the free plan enough?
Help desk, chat and feedback boards with a per-resolution AI agent
Black Friday: is there a Featurebase sale?
Featurebase report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for support and feedback boards in one product
Featurebase combines a support inbox, live chat, a help centre and feedback boards, with a free plan for one seat. The AI agent starts at Growth, $29 a seat, and is also billed at $0.49 a resolution.
Who Featurebase is for
- Fits if you want support and feedback in one product
- Works for small teams starting on a single free seat
Who Featurebase is not for
- Tight if you stay free: one seat, and the email channel starts at Growth
- Watch out: the AI agent costs $0.49 per resolution on top of seats
- Watch out: Slack and workflows need Professional at $59, and SSO needs Enterprise at $99
- Watch out: unlimited Copilot is $19 a seat beyond 10 free conversations
Why Featurebase gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$29 a seat a month billed yearly on Growth, in the category's middle, plus $0.49 per AI resolution.
- BFree plan and trialA free plan with 1 seat, live chat, inbox, ticketing, unlimited conversations and a help centre, plus a 10-day trial with no card.
- CFeaturesInbox, tickets, chat, help centre, feedback boards and workflows. Discord, WhatsApp and Teams are listed as coming soon.
- CEase of useNo store rating on record. Channels, workflows and an AI agent to set up.
- BPlatforms and integrationsWeb, with Slack, HubSpot, Salesforce, Linear, Jira and Azure DevOps, plus an API and MCP.
What these grades rest on. Graded from this listing, whose facts were read from Featurebase's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/featurebase#review"><img src="https://toolgpa.com/badge/featurebase.svg" alt="Featurebase: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where Featurebase stands among help desk and live chat tools
Featurebase's GPA of 2.4 is higher than 36 of the 66 other help desk and live chat tools we grade, and level with 12.
It stands best on free plan and trial (B, above 53 of 66) and worst on features (C, above 3).
Its paid plans start at $29 a month for each person, against a middle price of $29 for the category: 27 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 16 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Featurebase’s own letter is outlined.
- CValue for moneyAbove 18 of 66, level with 25
- BFree plan and trialAbove 53 of 66, level with 12
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Featurebase, or make your own?
Keep it
To replace Featurebase you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $348 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, HubSpot and Salesforce among them, and has an API.
What this rests on. Featurebase’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Featurebase?
Featurebase combines a shared inbox with tickets and live chat, a help center, customer feedback boards and an AI agent called Fibi. Plans are priced per seat, with a free plan for one seat, and the AI agent is billed per resolved conversation on top of any paid plan.
Worth knowing
- The free plan has one seat; the AI agent and the email channel start at Growth.
- Fibi is billed at $0.49 per resolution on top of seat prices, so cost follows ticket volume.
- Slack and workflows need Professional; SSO needs Enterprise. Discord, WhatsApp and Microsoft Teams are listed as coming soon.
- Unlimited AI Copilot use costs $19 per seat a month beyond 10 free conversations.
Key features
- Inbox, tickets and live chat
- One inbox for conversations with assigning, snoozing and internal notes; live chat and ticketing are on every plan including the free one.
- Fibi AI agent
- Answers customers in live chat and email on paid plans. It costs $0.49 per resolution, counted once per conversation, and human handovers are free.
- AI Copilot and macros
- Drafts replies for human agents. Each seat gets 10 free Copilot conversations a month; unlimited use is $19 a seat.
- Help center
- A public help center is on every plan; the Professional plan adds a private, multilingual one with AI translations.
- Feedback boards
- Collects and prioritizes customer feedback, and syncs posts with Linear and Jira so users hear when an issue ships.
- Workflows and SLAs
- Professional adds workflows, SLA timers and round-robin assignment for teams that share a queue.
Featurebase pricing
As of Nov 12, 2026, Featurebase has a free plan, and paid plans start at $29 per seat / month, billed yearly ($37 billed monthly).
- Starts at
- $29 per seat / month, billed yearly ($37 billed monthly)
- Free plan
- 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app.
- Free trial
- 10-day free trial of the paid plans, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 1 seat with live chat, inbox and ticketing, unlimited conversations, a help center and the mobile app. |
| Growth | $29per seat / month, billed yearly ($37 billed monthly) | Adds the Fibi AI agent, email channel, AI Copilot and macros, reports, API, MCP, webhooks and integrations. |
| Professional | $59per seat / month, billed yearly ($75 billed monthly) | Adds Slack, workflows and SLAs, round-robin assignment, a multilingual help center, CRM links and 20 free Lite seats. |
| Enterprise | $99per seat / month, billed yearly ($129 billed monthly) | Adds multi-brand workspaces, SAML SSO and SCIM, custom admin roles and 50 free Lite seats. |
Read from featurebase.app on Nov 12, 2026. Prices change, so confirm with Featurebase before you buy.
Ways to pay less
- Annual discount20% off with yearly billing
The pricing page lists a 20% saving when seats are billed yearly; Growth is $29 yearly against $37 monthly.
Stated on featurebase.app - StartupsStartups get 86% off
The pricing page says startups get 86% off; eligibility terms are not shown there.
Stated on featurebase.app
Works with
Featurebase alternatives
- Featurebase vs Intercom
Free trial · from $29/mo
- Featurebase vs HelpDesk
Free trial · from $19/mo
- Featurebase vs Plain
Free trial · from $45/mo
- Featurebase vs Crisp
Free plan · from $45/mo
- Featurebase vs Chatwoot
Free plan · from $19/mo
Common questions
Does Featurebase have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Featurebase is listed for Web.
Does Featurebase have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Featurebase is listed for Web.
Is Featurebase open source?
Featurebase is not described as open source on its own site, as read on Nov 12, 2026.
Does Featurebase have an API?
Yes. Featurebase offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.