Desk365 review (2026): is the free plan enough?
Help desk built around Microsoft Teams, with a lifetime free plan
Black Friday: is there a Desk365 sale?
Desk365 report card
Good · out of 4.0 · graded Nov 12, 2026
Best for a ticketing help desk for Microsoft Teams shops
Desk365 is a help desk with tickets from Teams, email and web forms, from $12 an agent a month billed annually. The free plan stops at 50 tickets a month, and the AI agent is a $50 add-on per 1,000 credits.
Who Desk365 is for
- Fits if your IT or support team already works in Microsoft Teams and 365
- Works for small teams that want asset tracking beside the help desk
Who Desk365 is not for
- Tight if you stay free, with 50 tickets a month
- Watch out: the AI agent is $50 per 1,000 credits, and Plus and Premium include only a few
- Skip it if you want round-robin assignment or CSAT surveys, which start on Plus at $22
- Watch out: asset management, audit logs and PII encryption need Premium at $32
Why Desk365 gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for money$12 an agent a month billed yearly ($16 monthly), under the category's $19 cheaper quarter.
- CFree plan and trialA free plan up to 50 tickets a month for one person, after a 21-day trial. A busy inbox will pass 50 quickly.
- BFeaturesTickets, automation, SLAs, a knowledge base, reports, an AI copilot, and asset management on Premium. Nothing in the listing is missing.
- CEase of useNo store rating on record. Automations, SLAs and Microsoft connections to set up.
- BPlatforms and integrationsWeb, with Microsoft Teams, 365, Entra ID, Intune, Power BI, Jira, Asana and Azure DevOps. No phone apps are listed.
What these grades rest on. Graded from this listing, whose facts were read from Desk365's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/desk365#review"><img src="https://toolgpa.com/badge/desk365.svg" alt="Desk365: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where Desk365 stands among help desk and live chat tools
Desk365's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on features (B, above 46 of 66) and worst on ease of use (C, above 5).
Its paid plans start at $12 a month for each person, against a middle price of $29 for the category: 7 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Desk365’s own letter is outlined.
- BValue for moneyAbove 44 of 66, level with 15
- CFree plan and trialAbove 18 of 66, level with 34
- BFeaturesAbove 46 of 66, level with 20
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Desk365, or make your own?
Keep it
To replace Desk365 you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $144 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- Connections to other products, each kept working as those products change.
- An AI model answering your customers from your own help articles.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Desk365’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Desk365?
Desk365 is a ticketing help desk that takes requests by email, a support portal, web forms and Microsoft Teams. It adds SLAs, automation, a knowledge base and reporting, and its Premium plan includes asset management. AI drafting and summaries come with Plus, and an AI agent is sold as a credit-based add-on.
Worth knowing
- The free plan stops at 50 tickets a month.
- The AI agent is an add-on at $50 per 1,000 credits; Plus and Premium include only limited free credits.
- Asset management, audit logs and the encrypted PII and PHI fields need Premium; the vendor says a BAA is offered on qualifying annual contracts.
- The page shows other currencies as well; the dollar prices are quoted here.
Key features
- Tickets from Teams, email and web
- Handle requests from Microsoft Teams, an email inbox, a support portal and web forms or widgets in one helpdesk.
- Automation and SLAs
- Workflow rules, SLA reminders and escalations, and canned responses on every paid plan; time-based triggers start at Plus.
- AI copilot and AI agent
- Plus drafts replies, summarizes tickets and turns a ticket into a help article. An AI agent is a separate add-on.
- Asset and change management
- Premium tracks assets and software licenses from purchase to retirement; Plus has change approval workflows.
- Knowledge base and portal
- A visual editor for articles and a self-service portal, which can run on your own domain.
- Reports and dashboards
- Productivity, ticket trend and agent performance reports, with multiple dashboards and scheduled exports from Plus.
Desk365 pricing
As of Nov 12, 2026, Desk365 has a free plan, and paid plans start at $12 per agent / month, billed annually ($16 billed monthly).
- Starts at
- $12 per agent / month, billed annually ($16 billed monthly)
- Free plan
- Up to 50 tickets a month, for solo use or personal projects. It starts automatically at the end of the trial and has no end date.
- Free trial
- 21-day free trial
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Up to 50 tickets a month; starts automatically when the trial ends. |
| Standard | $12per agent / month, billed annually ($16 billed monthly) | Email, Teams, portal and web-form tickets, workflow automation, SLA reminders, canned responses, custom fields and roles, a knowledge base and custom reports. |
| Plus | $22per agent / month, billed annually ($28 billed monthly) | Adds approval workflows, round-robin and load-based assignment, time tracking, CSAT surveys, Entra ID sync, multiple dashboards and AI drafting, summaries and article generation. |
| Premium | $32per agent / month, billed annually ($39 billed monthly) | Adds asset and software management, Intune sync, audit logs, scheduled tickets, encrypted PII and PHI fields, data redaction and group management. |
Read from desk365.io on Nov 12, 2026. Prices change, so confirm with Desk365 before you buy.
Ways to pay less
- Annual discountSave up to 25% with yearly plans
The pricing page says yearly billing saves up to 25%; Standard is $12 per agent a month yearly against $16 monthly.
Stated on desk365.io
Works with
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Common questions
Does Desk365 have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Desk365 is listed for Web.
Does Desk365 have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Desk365 is listed for Web.
Is Desk365 open source?
Desk365 is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.