Alternatives · Help Desks
Desk365 alternatives
As of Nov 13, 2026, the best Desk365 alternative for most people is Zoho Desk (3.4 GPA), first in our ranking of help desk and live chat tools. It's also the best free one.
Desk365 compared with 5 alternatives: Freshservice, Zoho Desk, Freshdesk, HelpDesk and HappyFox.
Desk365 has a free plan. Paid plans start at $12 per agent / month, billed annually ($16 billed monthly). 1 of the 5 alternatives is free or has a free plan. 4 more offer a free trial.
Listings checked up to Nov 12, 2026 · Where the facts come from
Black Friday: is there a Desk365 sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| Desk365This tool | Free plan · from $12/mo | Yes | Web |
| Freshservice | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Zoho Desk | Free plan · from $7/mo | Yes | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| HelpDesk | Free trial · from $19/mo | Trial only | Web |
| HappyFox | Free trial · from $24/mo | Trial only | Web |
Price against what you get
Desk365 starts at $12 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 5 alternatives on this chart scores higher and starts lower: Zoho Desk.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Desk365
Freshservice
IT service desk for employee requests, assets and changes
- Freshservice starts at $19 per agent / month, billed annually ($29 billed monthly).
- Freshservice has no free plan, only a free trial, unlike Desk365.
- Freshservice also lists iOS and Android apps.
- Freshservice does not cover shared inbox, which Desk365 does.
Suits: IT teams handling employee incidents, requests and changes
Zoho Desk
Low-cost ticketing help desk with a free plan for three users
- Zoho Desk starts at $7 per user / month, billed annually ($9 billed monthly).
- Zoho Desk also lists iOS and Android apps.
- Zoho Desk also covers reports and live chat.
- Zoho Desk does not cover shared inbox and workflow automation, which Desk365 does.
Suits: Small teams wanting a free or low-cost ticketing system
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually.
- Freshdesk has no free plan, only a free trial, unlike Desk365.
- Freshdesk also lists iOS and Android apps.
- Freshdesk also covers reports.
- Freshdesk does not cover workflow automation, which Desk365 does.
Suits: Support teams that work mainly from email
HelpDesk
Ticketing with an AI agent for email, chat, Messenger and SMS
- HelpDesk starts at $19 per user / month, billed yearly ($25 billed monthly).
- HelpDesk has no free plan, only a free trial, unlike Desk365.
- HelpDesk also covers live chat, sMS marketing and chatbots.
- HelpDesk does not cover workflow automation and help center, which Desk365 does.
Suits: Small ecommerce teams on Shopify that want support and sales in one inbox
HappyFox
Ticketing help desk with SLAs, a knowledge base and add-on AI
- HappyFox starts at $24 per agent / month, billed annually ($29 billed monthly).
- HappyFox has no free plan, only a free trial, unlike Desk365.
- HappyFox also covers ticketing.
- HappyFox does not cover AI support agent, which Desk365 does.
Suits: Teams that need SLAs and ticketing across support, IT and HR
Limits worth knowing in Desk365
- The free plan stops at 50 tickets a month.
- The AI agent is an add-on at $50 per 1,000 credits; Plus and Premium include only limited free credits.
- Asset management, audit logs and the encrypted PII and PHI fields need Premium; the vendor says a BAA is offered on qualifying annual contracts.
- The page shows other currencies as well; the dollar prices are quoted here.
Common questions
What are the alternatives to Desk365?
The alternatives to Desk365 in this directory are Freshservice, Zoho Desk, Freshdesk, HelpDesk and HappyFox. Each one has a side-by-side comparison with Desk365.
Is there a free alternative to Desk365?
Yes. Zoho Desk has a free plan alongside paid ones.
Which Desk365 alternatives work on Android?
The Desk365 listing does not include an Android app. Freshservice, Zoho Desk and Freshdesk list one.
Which Desk365 alternatives work on iOS?
The Desk365 listing does not include an iOS app. Freshservice, Zoho Desk and Freshdesk list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 12, 2026. Vendors change prices without notice, so confirm on their site before you buy.