JivoChat review (2026): is the free plan enough?
Live chat and messenger inbox with a free plan and paid add-on modules
Black Friday: is there a JivoChat sale?
JivoChat report card
Good · out of 4.0 · graded Nov 12, 2026
Best for free live chat for a website
JivoChat is a live chat widget that also pulls in Telegram, Facebook, Instagram, Viber and email, with desktop, mobile and browser apps even on the free plan. The free plan keeps history for only 2 months, and WhatsApp, AI and video are paid add-ons on top of the seat price.
Who JivoChat is for
- Fits if you want live chat on a site with Telegram, Instagram or Viber in the same app
- Works for a small site that wants desktop and phone apps without paying
Who JivoChat is not for
- Skip it if you need ticketing or a knowledge base, as the listing shows neither
- Tight if you need old chats: the free plan keeps 2 months
- Pricey if you add on, with WhatsApp at $27, Videocalls at $23 per agent and the AI Agent at $69 per agent a month
- Watch out: the pricing page says the free plan covers 5 agents in one place and 2 in its comparison table
- Watch out: only annual prices are shown
Why JivoChat gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$28 per agent a month billed annually is in the middle of the category's $19 to $39 range. Add-ons stack up: WhatsApp $27, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent.
- BFree plan and trialA free plan with live chat on unlimited sites, social channels, callback, offline forms and the apps, which one small site could live on. Chat history is kept for only 2 months.
- CFeaturesChat with several social channels, callback and a CRM from Basic. The listing shows no ticketing or help center, so it does the chat job and a smaller one.
- CEase of useNo store rating on record, and chat rules, channels and add-ons need setting up.
- APlatforms and integrationsWeb, Mac, Windows, Linux, iPhone and Android apps, a Chat API on Enterprise and a list of integrations.
What these grades rest on. Graded from this listing, whose facts were read from JivoChat's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/jivochat#review"><img src="https://toolgpa.com/badge/jivochat.svg" alt="JivoChat: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where JivoChat stands among help desk and live chat tools
JivoChat's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on platforms and integrations (A, above 61 of 66) and worst on features (C, above 3).
Its paid plans start at $28 a month for each person, against a middle price of $29 for the category: 26 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. JivoChat’s own letter is outlined.
- CValue for moneyAbove 18 of 66, level with 25
- BFree plan and trialAbove 53 of 66, level with 12
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- APlatforms and integrationsAbove 61 of 66, level with 5
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep JivoChat, or make your own?
Keep it
To replace JivoChat you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $336 a year.
What you could not
- One mailbox that several people work at once.
- The WhatsApp Business API, which Meta opens only through approved partners.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Telegram, Facebook and Instagram among them.
- Hooks into the device itself: widgets.
What this rests on. JivoChat’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is JivoChat?
JivoChat is a live chat widget for websites that also pulls in messages from Telegram, Facebook, Instagram, Viber and email, so agents answer from one app on desktop, mobile or the browser. Paid plans add visitor monitoring, chatbots, routing and phone features, and several modules such as WhatsApp and AI are sold separately.
Worth knowing
- The free plan keeps chat history for 2 months; paid plans keep it without a limit.
- WhatsApp is $27/month, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent, all billed annually.
- The pricing page says the free plan covers 5 agents in one place and up to 2 agents in its comparison table.
- Prices are quoted per agent and billed annually; the page does not show monthly-billing prices.
Key features
- Website live chat
- A customizable chat widget in 25 languages that can go on unlimited websites, with file transfer and offline contact forms.
- Messenger channels
- Telegram, Facebook, Instagram and Viber conversations arrive in the same app as website chats; WhatsApp is a paid module.
- Visitor monitoring and invitations
- From Basic up, agents see who is on the site in real time and can start chats with triggers and pre-chat buttons.
- Chatbots and chat rescue
- Professional adds chatbot integration and a chat rescue feature; Enterprise adds routing between agents.
- AI Agent and AI assistant
- An AI Agent answers frequently asked questions automatically, and a separate AI assistant helps agents write replies. Both are paid add-ons.
- Apps on every device
- Native apps for Windows, Mac and Linux plus mobile apps, so agents can reply away from a browser.
JivoChat pricing
As of Nov 12, 2026, JivoChat has a free plan, and paid plans start at $28 per agent / month, billed annually.
- Starts at
- $28 per agent / month, billed annually
- Free plan
- Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps.
- Free trial
- 14-day trial of the paid features
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Live chat on unlimited sites with social channels, callback and offline forms. Chat history is kept for 2 months. |
| Basic | $28per agent / month, billed annually | Adds proactive invitations, real-time visitor monitoring, anti-spam protection, the built-in CRM and up to 100 agents. |
| Professional | $42per agent / month, billed annually | Adds the Telephony Plus module, chatbot integration, chat rescue and voice messages on Telegram, Instagram and Facebook. |
| Enterprise | $56per agent / month, billed annually | Adds chat routing, the Chat API, a mobile SDK and the video call module, with no cap on agents. |
Read from jivochat.com on Nov 12, 2026. Prices change, so confirm with JivoChat before you buy.
Ways to pay less
- Annual discount30% off with yearly payment
The plan calculator on the pricing page lists a 30% discount for paying 1 year up front and 10% for 3 months.
Stated on jivochat.com
Works with
JivoChat alternatives
- JivoChat vs tawk.to
Free plan · from $29/mo
- JivoChat vs Tidio
Free plan · from $24.17/mo
- JivoChat vs Crisp
Free plan · from $45/mo
- JivoChat vs Text by LiveChat
Free trial · from $19/mo
- JivoChat vs Smartsupp
Free plan · from $17/mo
Common questions
Is JivoChat open source?
JivoChat is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.