The JivoChat Insider’s Guide
Everything we know about JivoChat in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
JivoChat
The Insider’s Guide
Live chat and messenger inbox with a free plan and paid add-on modules
Every plan, grade, refund rule and rival among help desk and live chat tools, read from JivoChat’s own pages.
Made by JivoChat · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from JivoChat’s own pages, its app-store listings and our grades. Every fact in it is on JivoChat’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 49 of the 66 other help desk and live chat tools we grade
JivoChat is a live chat widget for websites that also pulls in messages from Telegram, Facebook, Instagram, Viber and email, so agents answer from one app on desktop, mobile or the browser. Paid plans add visitor monitoring, chatbots, routing and phone features, and several modules such as WhatsApp and AI are sold separately.
To get you started, here are 9 things to know about JivoChat, taken from its own pages and our grades.
No store rating on record, and chat rules, channels and add-ons need setting up.
- 1
Best for free live chat for a website
JivoChat is a live chat widget that also pulls in Telegram, Facebook, Instagram, Viber and email, with desktop, mobile and browser apps even on the free plan.
- 2
Paid plans start at $28 a month for each person
As its pricing page puts it: $28 per agent / month, billed annually.
- 3
There is a free plan
Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps.
- 4
It runs on 6 platforms
Web, macOS, Windows, Linux, iOS and Android.
- 5
Website live chat
A customizable chat widget in 25 languages that can go on unlimited websites, with file transfer and offline contact forms.
- 6
Messenger channels
Telegram, Facebook, Instagram and Viber conversations arrive in the same app as website chats; WhatsApp is a paid module.
- 7
Visitor monitoring and invitations
From Basic up, agents see who is on the site in real time and can start chats with triggers and pre-chat buttons.
- 8
A 2.6 GPA, above 49 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace JivoChat you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
JivoChat at a glance
- Pricing
- Free plan, from $28 per agent / month, billed annually
- Free plan
- Yes
- Free trial
- 14-day trial of the paid features
- Runs on
- Web, macOS, Windows, Linux, iOS, Android
- Made by
- JivoChat
- Category
- Help Desks & Live Chat
- Our grade
- 2.6 GPA, good
The report card
Best for free live chat for a website
JivoChat is a live chat widget that also pulls in Telegram, Facebook, Instagram, Viber and email, with desktop, mobile and browser apps even on the free plan. The free plan keeps history for only 2 months, and WhatsApp, AI and video are paid add-ons on top of the seat price.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $28 per agent a month billed annually is in the middle of the category's $19 to $39 range. Add-ons stack up: WhatsApp $27, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent. |
| Free plan and trial | B | A free plan with live chat on unlimited sites, social channels, callback, offline forms and the apps, which one small site could live on. Chat history is kept for only 2 months. |
| Features | C | Chat with several social channels, callback and a CRM from Basic. The listing shows no ticketing or help center, so it does the chat job and a smaller one. |
| Ease of use | C | No store rating on record, and chat rules, channels and add-ons need setting up. |
| Platforms and integrations | A | Web, Mac, Windows, Linux, iPhone and Android apps, a Chat API on Enterprise and a list of integrations. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who JivoChat is for
- Fits if you want live chat on a site with Telegram, Instagram or Viber in the same app
- Works for a small site that wants desktop and phone apps without paying
Who it is not for
- Skip it if you need ticketing or a knowledge base, as the listing shows neither
- Tight if you need old chats: the free plan keeps 2 months
- Pricey if you add on, with WhatsApp at $27, Videocalls at $23 per agent and the AI Agent at $69 per agent a month
- Watch out: the pricing page says the free plan covers 5 agents in one place and 2 in its comparison table
- Watch out: only annual prices are shown
Good to know
Good for
- Small shops that want live chat and Telegram or Instagram in one app
- Teams that start free and add modules only when needed
- Support teams that work from desktop and mobile apps
Worth knowing
- The free plan keeps chat history for 2 months; paid plans keep it without a limit.
- WhatsApp is $27/month, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent, all billed annually.
- The pricing page says the free plan covers 5 agents in one place and up to 2 agents in its comparison table.
- Prices are quoted per agent and billed annually; the page does not show monthly-billing prices.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$28
A month to start, for each person. There is a free plan too
JivoChat has a free plan. Paid plans start at $28 per agent / month, billed annually.
A free plan with live chat on unlimited sites, social channels, callback, offline forms and the apps, which one small site could live on.
Free
$0
Live chat on unlimited sites with social channels, callback and offline forms. Chat history is kept for 2 months.
Basic
$28
per agent / month, billed annually
Adds proactive invitations, real-time visitor monitoring, anti-spam protection, the built-in CRM and up to 100 agents.
Professional
$42
per agent / month, billed annually
Adds the Telephony Plus module, chatbot integration, chat rescue and voice messages on Telegram, Instagram and Facebook.
Enterprise
$56
per agent / month, billed annually
Adds chat routing, the Chat API, a mobile SDK and the video call module, with no cap on agents.
The free plan
Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps.
Trying it first
14-day trial of the paid features
Read from jivochat.com on Nov 12, 2026.
Ways to pay less
Annual discount
30% off with yearly payment
The plan calculator on the pricing page lists a 30% discount for paying 1 year up front and 10% for 3 months.
Stated on jivochat.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
6
Places it runs: Web, macOS, Windows, Linux, iOS and Android
Live chat and messenger inbox with a free plan and paid add-on modules. Here is what it does, as its own site describes it, and what it covers: shared inbox, live chat, AI support agent, whatsApp messaging, chatbots.
Chat with several social channels, callback and a CRM from Basic.
- Website live chat
- A customizable chat widget in 25 languages that can go on unlimited websites, with file transfer and offline contact forms.
- Messenger channels
- Telegram, Facebook, Instagram and Viber conversations arrive in the same app as website chats; WhatsApp is a paid module.
- Visitor monitoring and invitations
- From Basic up, agents see who is on the site in real time and can start chats with triggers and pre-chat buttons.
- Chatbots and chat rescue
- Professional adds chatbot integration and a chat rescue feature; Enterprise adds routing between agents.
- AI Agent and AI assistant
- An AI Agent answers frequently asked questions automatically, and a separate AI assistant helps agents write replies. Both are paid add-ons.
- Apps on every device
- Native apps for Windows, Mac and Linux plus mobile apps, so agents can reply away from a browser.
Where it runs
- Web
- macOS
- Windows
- Linux
- iOS
- Android
What it works with
- Telegram
- Viber
JivoChat is made by JivoChat.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
49/66
Other help desk and live chat tools it is graded above
JivoChat's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on platforms and integrations (A, above 61 of 66) and worst on features (C, above 3).
Its paid plans start at $28 a month for each person, against a middle price of $29 for the category: 26 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. JivoChat’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- BFree plan and trialAbove 53 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- APlatforms and integrationsAbove 61 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. JivoChat is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace JivoChat you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $336 a year.
What you could not
- One mailbox that several people work at once.
- The WhatsApp Business API, which Meta opens only through approved partners.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Telegram, Facebook and Instagram among them.
- Hooks into the device itself: widgets.
What this rests on. JivoChat’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp
The 5 tools JivoChat is most often weighed against, with where each one differs from it.
- 3.0GPA
tawk.to
Free plan · from $29/mo
Free live chat, ticketing and help center, with paid add-ons.
- Only JivoChat lists a Linux app.
- JivoChat also covers shared inbox, whatsApp messaging and chatbots.
- tawk.to also covers help desk and help center.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Only JivoChat lists a Linux app.
- JivoChat also covers shared inbox, whatsApp messaging and chatbots.
- Tidio also covers help desk.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Only JivoChat lists a Linux app.
- JivoChat also covers whatsApp messaging and chatbots.
- Crisp also covers help center.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- JivoChat has a free plan. Text by LiveChat does not, though it has a free trial.
- Only JivoChat lists a Linux app.
- JivoChat also covers shared inbox, whatsApp messaging and chatbots.
- 2.4GPA
Smartsupp
Free plan · from $17/mo
Live chat, WhatsApp and email inbox with the Mira AI shopping agent.
- Only JivoChat lists macOS, Windows and Linux apps.
- JivoChat also covers whatsApp messaging and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
12
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is JivoChat free?
JivoChat has a free plan. Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps.
How much does JivoChat cost?
JivoChat lists 4 plans. Free: $0.
What platforms does JivoChat work on?
JivoChat is available on Web, macOS, Windows, Linux, iOS and Android.
Does JivoChat offer any discounts?
JivoChat publicly lists the following: 30% off with yearly payment.
Is JivoChat open source?
JivoChat is not described as open source on its own site, as read on Nov 12, 2026.
What does JivoChat integrate with?
JivoChat's listing names Telegram, Facebook, Instagram, Viber, WhatsApp and Email.
Does JivoChat have a free trial?
Yes. 14-day trial of the paid features.
Who makes JivoChat?
JivoChat is made by a company of the same name.
What are the alternatives to JivoChat?
The closest alternatives to JivoChat in our directory are tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp.
How does JivoChat compare with other help desk and live chat tools?
JivoChat's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
Is JivoChat good value for money?
ToolGPA grades JivoChat C for value for money. Its paid plans start at $28 a month for each person, against a middle price of $29 for the category: 26 of the 57 others that charge start lower.
Could I make my own version of JivoChat?
To replace JivoChat you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from JivoChat’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from JivoChat's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by JivoChat. Prices change, so check jivochat.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- JivoChat, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/jivochat
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "JivoChat: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/jivochat
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/jivochat/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after JivoChat, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what JivoChat’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. JivoChat is a trademark of its owner, and this guide is not made, paid for or approved by JivoChat. Prices and plans change: check jivochat.com before you buy.