JivoChat vs Text by LiveChat (2026): which should you pick?
As of Nov 12, 2026, JivoChat grades higher than Text by LiveChat: 2.6 against 2.4 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
JivoChat grades higher on the free plan. They get the same grade on value for money, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
JivoChat
Live chat and messenger inbox with a free plan and paid add-on modules
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
Which one is for you
Pick JivoChat if
- Fits if you want live chat on a site with Telegram, Instagram or Viber in the same app
- Works for a small site that wants desktop and phone apps without paying
Look elsewhere if
- Skip it if you need ticketing or a knowledge base, as the listing shows neither
- Tight if you need old chats: the free plan keeps 2 months
- Pricey if you add on, with WhatsApp at $27, Videocalls at $23 per agent and the AI Agent at $69 per agent a month
- Watch out: the pricing page says the free plan covers 5 agents in one place and 2 in its comparison table
- Watch out: only annual prices are shown
Pick Text by LiveChat if
- Fits if you sell online and want chat that shows what a shopper has in their cart
- Works for teams who answer from desktops as well as phones
Look elsewhere if
- Pricey if you need unlimited chat history or multilingual chat, as both wait on Growth at $79 a user
- Not for you if you want a help center or phone support in the same tool
- Tight if your AI agent gets busy, since Essential has 10 resolutions a month and 50 more cost $49.50
- Watch out: Essential gives 5 AI reply suggestions per user a month, tracks 50 live visitors and allows 3 campaigns
- Skip it if you're on an older LiveChat plan and want Text features, as they aren't part of those plans
How we grade them
| 2.6GPAJivoChatGood | 2.4GPAText by LiveChatFair | |
|---|---|---|
| Value for money | C$28 per agent a month billed annually is in the middle of the category's $19 to $39 range. Add-ons stack up: WhatsApp $27, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent. | CEssential is $19 a user a month billed yearly ($25 monthly), between the cheaper quarter and the middle of help desks. It already has chat, tickets and an AI agent, but only 10 AI resolutions a month, and the next plan, Growth, is $79 a user. |
| Free plan and trial | BA free plan with live chat on unlimited sites, social channels, callback, offline forms and the apps, which one small site could live on. Chat history is kept for only 2 months. | CA 14-day free trial of Essential or Growth with no card needed. There's no free plan, and once it ends every person who answers chats or tickets needs a paid seat. |
| Features | CChat with several social channels, callback and a CRM from Basic. The listing shows no ticketing or help center, so it does the chat job and a smaller one. | CWebsite chat that shows who's browsing and what's in their cart, one inbox for chat, WhatsApp, Messenger, SMS and email, tickets, an AI agent and reply help. The gaps: no help center or phone channel on the listing, and Essential keeps 60 days of history. |
| Ease of use | CNo store rating on record, and chat rules, channels and add-ons need setting up. | CNo store rating on record. You add the chat box to your site, connect each channel and point the AI agent at your knowledge sources before it does much on its own. |
| Platforms and integrations | AWeb, Mac, Windows, Linux, iPhone and Android apps, a Chat API on Enterprise and a list of integrations. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Instagram and Klaviyo, and an API. Every device type is covered. |
| Best for | free live chat for a website | website chat with an AI agent included |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: JivoChat and Text by LiveChat. How we grade
Price against what you get
JivoChat starts at $28 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Text by LiveChat starts at $19 a month for each person and scores 2.7.
They score the same, and Text by LiveChat starts $9 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than JivoChat for less, and 1 scores higher than Text by LiveChat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- JivoChat also covers shared inbox, whatsApp messaging and chatbots.
- Text by LiveChat also covers help desk.
At a glance
| JivoChat | Text by LiveChat | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $28 per agent / month, billed annually | $19 per user / month, billed annually ($25 billed monthly) |
| Free plan | Website live chat, Telegram, Facebook, Instagram and Viber channels, callback, offline forms and the desktop, mobile and browser apps. | None |
| Free trial | 14-day trial of the paid features | 14-day free trial of Essential or Growth, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | JivoChat | Text, Inc. |
| Price read from | jivochat.com | livechat.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
JivoChat
- The free plan keeps chat history for 2 months; paid plans keep it without a limit.
- WhatsApp is $27/month, AI assistant $13, Videocalls $23 per agent and AI Agent $69 per agent, all billed annually.
- The pricing page says the free plan covers 5 agents in one place and up to 2 agents in its comparison table.
- Prices are quoted per agent and billed annually; the page does not show monthly-billing prices.
Text by LiveChat
- New sign-ups now get Text plans; the older LiveChat plans stay only for existing customers, and Text features are not part of them.
- AI resolutions beyond the monthly allowance (10 on Essential, 200 on Growth) cost $49.50 per pack of 50.
- There is no free plan, and every person who answers chats or tickets needs a paid seat.
- Essential keeps chat and file history for 60 days and tracks 50 live visitors; unlimited history and multilingual chat need Growth.
Key features
JivoChat
- Website live chat
- A customizable chat widget in 25 languages that can go on unlimited websites, with file transfer and offline contact forms.
- Messenger channels
- Telegram, Facebook, Instagram and Viber conversations arrive in the same app as website chats; WhatsApp is a paid module.
- Visitor monitoring and invitations
- From Basic up, agents see who is on the site in real time and can start chats with triggers and pre-chat buttons.
- Chatbots and chat rescue
- Professional adds chatbot integration and a chat rescue feature; Enterprise adds routing between agents.
- AI Agent and AI assistant
- An AI Agent answers frequently asked questions automatically, and a separate AI assistant helps agents write replies. Both are paid add-ons.
- Apps on every device
- Native apps for Windows, Mac and Linux plus mobile apps, so agents can reply away from a browser.
Text by LiveChat
- Website chat with visitor tracking
- A chat widget for websites and stores that shows who is browsing, which pages they view and, for Shopify stores, what is in their cart.
- One inbox for several channels
- Website chat, WhatsApp, Messenger, SMS through Twilio and email arrive in one inbox, with a ticketing system for follow-ups, on every plan.
- AI Agent
- Answers customers from your knowledge sources and hands over to a person. Essential includes 1 agent and 10 resolutions a month, Growth 10 agents and 200.
- AI Copilot for agents
- Suggests replies and edits text for the team: 5 suggestions per user a month on Essential and 50 on Growth, which also adds chat and ticket summaries.
- Proactive campaigns
- Chat invitations and cart recovery messages shown to visitors, with sales reports tied to chats. Essential allows 3 campaigns and Growth 30.
- Apps for desktop and phone
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
JivoChat
Free$0
Live chat on unlimited sites with social channels, callback and offline forms. Chat history is kept for 2 months.
Basic$28
per agent / month, billed annually
Adds proactive invitations, real-time visitor monitoring, anti-spam protection, the built-in CRM and up to 100 agents.
Professional$42
per agent / month, billed annually
Adds the Telephony Plus module, chatbot integration, chat rescue and voice messages on Telegram, Instagram and Facebook.
Enterprise$56
per agent / month, billed annually
Adds chat routing, the Chat API, a mobile SDK and the video call module, with no cap on agents.
Text by LiveChat
Essential$19
per user / month, billed annually ($25 billed monthly)
Chat, inbox and ticketing, 1 AI Agent with 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns and 60 days of chat history.
Growth$79
per user / month, billed annually ($99 billed monthly)
Adds 10 AI Agents and 200 AI resolutions a month, chat supervision, shared canned replies, unlimited history, 400 live visitors and team reports.
EnterpriseCustom
Custom AI agents built for you, flexible usage limits, a white-label widget, SSO and audit logs, SLAs and a dedicated account team. Sold through sales.
Ways to pay less
JivoChat
- Annual discount
30% off with yearly payment
The plan calculator on the pricing page lists a 30% discount for paying 1 year up front and 10% for 3 months.
Text by LiveChat
- Annual discount
About 20% to 24% off with annual billing
The pricing page puts the annual saving at about 24% on Essential ($19 against $25 per user a month) and about 20% on Growth ($79 against $99).
Common questions
Which is cheaper, JivoChat or Text by LiveChat?
As of Nov 12, 2026, Text by LiveChat is cheaper to start with: $19 a month for each person, against $28 a month for each person for JivoChat. JivoChat starts at $28 per agent / month, billed annually, and Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
Which has a free plan, JivoChat or Text by LiveChat?
As of Nov 12, 2026, only JivoChat has a free plan. Text by LiveChat does not, though it has a free trial.
Which platforms do JivoChat and Text by LiveChat run on?
As of Nov 12, 2026, only JivoChat lists a Linux app. Both list a web app and macOS, Windows, iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.