LiveAgent
Help desk with email tickets, live chat, call center and AI agents
LiveAgent report card
Good · out of 4.0 · graded Oct 17, 2026
Best for email, chat and phone support on a budget
LiveAgent does email tickets, website chat, a knowledge base and AI agents from $15 an agent, which is a lot for the money, and it adds a call center on the next plan up. There's a 30-day trial with no card, too. The catch is social channels: on the two cheaper plans, Facebook, WhatsApp and the rest cost $39 a month each.
Who LiveAgent is for
- Great if your team answers email, chat and phone and wants one help desk for all three
- Handy when you're a small support team after a low price per agent
- Good for anyone who wants a full month to try it before paying
Who LiveAgent is not for
- Pricey if you need social channels on a cheaper plan, at $39 a month each for Facebook, X, Viber and WhatsApp
- Tight if you're on Small, with 3 email accounts, 2 chat buttons and 20 canned messages
- Skip it if you want phone support on the entry plan, as the call center starts on Medium
Why LiveAgent gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for moneySmall business is $15 an agent a month billed yearly ($19 monthly), inside the cheaper quarter of help desks, and it already has email tickets, live chat, a knowledge base, a customer portal and AI agents. The call center is on Medium at $29.
- CFree plan and trialA 30-day free trial with no card needed, which is one of the longer ones here. There's no free plan, so after the month you pay or leave.
- BFeaturesEmail tickets, live chat, a call center with IVR, AI agents, a knowledge base, customer portal and forum, and Facebook, Instagram, X, Viber, Telegram and WhatsApp in the same queue. That covers the whole job.
- CEase of useNo store rating on record. There's a lot in one product, email accounts, chat buttons, phone queues and automation rules, so expect a learning curve before it all runs.
- BPlatforms and integrationsWeb, iPhone and Android, with Slack, Zapier, WordPress, Stripe, BigCommerce and Asana, plus WhatsApp and Telegram as channels and an API. There's no desktop app, so it stops at a B.
What these grades rest on. Graded from this listing, whose facts were read from LiveAgent's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/liveagent#review"><img src="https://toolgpa.com/badge/liveagent.svg" alt="LiveAgent: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where LiveAgent stands among help desk and live chat tools
LiveAgent's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $15 a month for each person, against a middle price of $24.17 for the category: 3 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. LiveAgent’s own letter is outlined.
- BValue for moneyAbove 12 of 19, level with 3
- CFree plan and trialAbove 1 of 19, level with 16
- BFeaturesAbove 9 of 19, level with 10
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep LiveAgent, or make your own?
Keep it
To replace LiveAgent you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $180 a year.
What you could make
- Help desk, help center and reports: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, Zapier and WordPress among them, and has an API.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. LiveAgent’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is LiveAgent?
LiveAgent is a help desk that handles email tickets, website live chat, phone calls and social messages in one place, with a knowledge base and customer portal. It is priced per agent, and AI agents are included on every plan, while the call center and most social channels need a higher plan or a monthly add-on.
LiveAgent is a paid product with a free trial, starting at $15 per agent / month, billed annually ($19 billed monthly). See every plan
Good for
- Teams that answer email, chat and phone from one help desk
- Small support teams wanting a low per-agent price
- Businesses that want a long trial before paying
Worth knowing
- On Small and Medium, Facebook, X, Viber and WhatsApp cost $39 a month each, and Instagram adds $19 on top of Facebook; they are included from Large.
- The call center, reports and SLAs need Medium or above.
- Small is limited to 3 email accounts, 2 chat buttons and 20 canned messages.
- Time tracking is a $19 a month add-on below Large, and each extra knowledge base costs $19 a month.
Key features
- Email ticketing
- Support emails become tickets with collision detection, merging, splitting, tags, custom fields and canned replies.
- Live chat
- A chat button for websites with a real-time visitor monitor and satisfaction surveys. Proactive chat invitations start on Medium.
- Call center
- From Medium up: call queues, IVR, call routing and transfers, and call recording inside the help desk.
- AI agents
- An AI chatbot that hands chats to a person, an answer assistant for agents, and AI that replies to, sorts and summarizes tickets.
- Self-service
- A knowledge base, customer portals and a customer forum on every plan. Extra knowledge bases cost $19 a month each.
- Social and messaging channels
- Facebook, Instagram, X, Viber, Telegram and WhatsApp messages land in the ticket queue. WhatsApp works through Twilio or 360dialog.
LiveAgent pricing
- Starts at
- $15 per agent / month, billed annually ($19 billed monthly)
- Free plan
- None
- Free trial
- 30-day free trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Small business | $15per agent / month, billed annually ($19 billed monthly) | Email ticketing, live chat, a knowledge base, customer portal, contact forms, automation rules and AI agents. 3 email accounts and 2 chat buttons. |
| Medium business | $29per agent / month, billed annually ($35 billed monthly) | Adds a call center with IVR, AI agent setup, reports, proactive chat invitations, SLAs, SSO and custom roles. 10 email accounts. |
| Large business | $49per agent / month, billed annually ($59 billed monthly) | Adds time tracking and an audit log, and includes Facebook, Instagram, X, Viber, Telegram and WhatsApp without add-on fees. |
| Enterprise | $69per agent / month, billed annually ($85 billed monthly) | Near-unlimited limits, a dedicated account manager, priority support, no LiveAgent branding and custom billing. Sold after a demo call. |
Read from liveagent.com on Oct 17, 2026. Prices change, so confirm with LiveAgent before you buy.
Ways to pay less
- Annual discountAbout 21% off with annual billing
LiveAgent lists Small at $15 per agent a month billed annually against $19 billed monthly, with lower annual rates on every plan.
Stated on liveagent.com
Works with
LiveAgent alternatives
- LiveAgent vs Zendesk
Free trial · from $19/mo
- LiveAgent vs Freshdesk
Free trial · from $19/mo
- LiveAgent vs Zoho Desk
Free plan · from $7/mo
- LiveAgent vs Text by LiveChat
Free trial · from $19/mo
- LiveAgent vs Deskpro
From $39/mo
Common questions
Is LiveAgent free?
No, LiveAgent is a paid product, but you can try it first. 30-day free trial, no credit card required.
How much does LiveAgent cost?
LiveAgent lists 4 plans. Small business: $15 per agent / month, billed annually ($19 billed monthly). Medium business: $29 per agent / month, billed annually ($35 billed monthly). Large business: $49 per agent / month, billed annually ($59 billed monthly). Enterprise: $69 per agent / month, billed annually ($85 billed monthly). Prices were read from liveagent.com on Oct 17, 2026.
What platforms does LiveAgent work on?
LiveAgent is available on Web, iOS and Android.
Does LiveAgent offer any discounts?
LiveAgent publicly lists the following: About 21% off with annual billing.
Does LiveAgent have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. LiveAgent is listed for Web, iOS and Android.
Does LiveAgent have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. LiveAgent is listed for Web, iOS and Android.
Is LiveAgent open source?
LiveAgent is not described as open source on its own site, as read on Oct 17, 2026.
Does LiveAgent have an API?
Yes. LiveAgent offers a public API, according to its own site.
What does LiveAgent integrate with?
LiveAgent's listing names Slack, Zapier, WordPress, Stripe, BigCommerce, Asana, WhatsApp and Telegram. A listing names up to eight integrations, so it may connect to more.
Who makes LiveAgent?
LiveAgent is made by Quality Unit, LLC.
What are the alternatives to LiveAgent?
The closest alternatives to LiveAgent in our directory are Zendesk, Freshdesk, Zoho Desk, Text by LiveChat and Deskpro. Each one has a side-by-side comparison with LiveAgent.
How does LiveAgent compare with other help desk and live chat tools?
LiveAgent's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3. It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Is LiveAgent good value for money?
ToolGPA grades LiveAgent B for value for money. Its paid plans start at $15 a month for each person, against a middle price of $24.17 for the category: 3 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Could I make my own version of LiveAgent?
To replace LiveAgent you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. It costs $180 a year. What you could not make: An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. A real app for iOS and Android. Something home-made would be a web page. It is priced for each person, which means accounts and billing for a team. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.