Deskpro vs LiveAgent
We give Deskpro a 1.8 GPA and LiveAgent a 2.6, out of 4.0. LiveAgent grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
LiveAgent
Help desk with email tickets, live chat, call center and AI agents
How we grade them
| 1.8GPADeskproWeak | 2.6GPALiveAgentGood | |
|---|---|---|
| Value for money | DTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. | BSmall business is $15 an agent a month billed yearly ($19 monthly), inside the cheaper quarter of help desks, and it already has email tickets, live chat, a knowledge base, a customer portal and AI agents. The call center is on Medium at $29. |
| Free plan and trial | FNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. | CA 30-day free trial with no card needed, which is one of the longer ones here. There's no free plan, so after the month you pay or leave. |
| Features | BTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. | BEmail tickets, live chat, a call center with IVR, AI agents, a knowledge base, customer portal and forum, and Facebook, Instagram, X, Viber, Telegram and WhatsApp in the same queue. That covers the whole job. |
| Ease of use | CNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. | CNo store rating on record. There's a lot in one product, email accounts, chat buttons, phone queues and automation rules, so expect a learning curve before it all runs. |
| Platforms and integrations | BWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. | BWeb, iPhone and Android, with Slack, Zapier, WordPress, Stripe, BigCommerce and Asana, plus WhatsApp and Telegram as channels and an API. There's no desktop app, so it stops at a B. |
| Best for | teams that must host support data themselves | email, chat and phone support on a budget |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Deskpro and LiveAgent. How we grade
Price against what you get
Deskpro starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. LiveAgent starts at $15 a month for each person and scores 2.7.
They score the same, and LiveAgent starts $24 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than Deskpro for less, and 1 scores higher than LiveAgent for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). LiveAgent starts at $15 per agent / month, billed annually ($19 billed monthly).
- Deskpro is self-hostable, according to its own site.
- LiveAgent also covers reports.
At a glance
| Deskpro | LiveAgent | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $39 per agent / month, billed annually (minimum 5 agents) | $15 per agent / month, billed annually ($19 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | 30-day free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Deskpro Inc. | Quality Unit, LLC |
| Price read from | deskpro.com | liveagent.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Deskpro
- Organizations that must keep support data on their own servers
- Public sector, healthcare and education support teams
- IT and HR service desks as well as customer support
LiveAgent
- Teams that answer email, chat and phone from one help desk
- Small support teams wanting a low per-agent price
- Businesses that want a long trial before paying
Worth knowing
Deskpro
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
LiveAgent
- On Small and Medium, Facebook, X, Viber and WhatsApp cost $39 a month each, and Instagram adds $19 on top of Facebook; they are included from Large.
- The call center, reports and SLAs need Medium or above.
- Small is limited to 3 email accounts, 2 chat buttons and 20 canned messages.
- Time tracking is a $19 a month add-on below Large, and each extra knowledge base costs $19 a month.
Key features
Deskpro
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
LiveAgent
- Email ticketing
- Support emails become tickets with collision detection, merging, splitting, tags, custom fields and canned replies.
- Live chat
- A chat button for websites with a real-time visitor monitor and satisfaction surveys. Proactive chat invitations start on Medium.
- Call center
- From Medium up: call queues, IVR, call routing and transfers, and call recording inside the help desk.
- AI agents
- An AI chatbot that hands chats to a person, an answer assistant for agents, and AI that replies to, sorts and summarizes tickets.
- Self-service
- A knowledge base, customer portals and a customer forum on every plan. Extra knowledge bases cost $19 a month each.
- Social and messaging channels
- Facebook, Instagram, X, Viber, Telegram and WhatsApp messages land in the ticket queue. WhatsApp works through Twilio or 360dialog.
Plans
Deskpro
Team$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro PrivateCustom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
LiveAgent
Small business$15
per agent / month, billed annually ($19 billed monthly)
Email ticketing, live chat, a knowledge base, customer portal, contact forms, automation rules and AI agents. 3 email accounts and 2 chat buttons.
Medium business$29
per agent / month, billed annually ($35 billed monthly)
Adds a call center with IVR, AI agent setup, reports, proactive chat invitations, SLAs, SSO and custom roles. 10 email accounts.
Large business$49
per agent / month, billed annually ($59 billed monthly)
Adds time tracking and an audit log, and includes Facebook, Instagram, X, Viber, Telegram and WhatsApp without add-on fees.
Enterprise$69
per agent / month, billed annually ($85 billed monthly)
Near-unlimited limits, a dedicated account manager, priority support, no LiveAgent branding and custom billing. Sold after a demo call.
Ways to pay less
Deskpro
- Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
LiveAgent
- Annual discount
About 21% off with annual billing
LiveAgent lists Small at $15 per agent a month billed annually against $19 billed monthly, with lower annual rates on every plan.
