Enchant review (2026): is the free plan enough?
Shared inbox, live chat and knowledge base for support teams
Black Friday: is there a Enchant sale?
Enchant report card
Good · out of 4.0 · graded Nov 12, 2026
Best for a shared inbox with phone and chat, month to month
Enchant is a shared inbox for email, chat, SMS, WhatsApp and phone, with a free plan for 2 users. The paid plan is $20 a user a month billed monthly, and the AI step up is a $30 add-on.
Who Enchant is for
- Fits if you are a solo operator or small team who can live within 2 users
- Works for agencies that want email-style support without annual contracts
Who Enchant is not for
- Tight if you stay free: 2 users, and Messenger chat is the only channel
- Watch out: phone, SMS, WhatsApp, Facebook and Instagram need the paid plan
- Watch out: Enchant AI Standard is $30 per 500 customers helped, and SSO is $5 a user
- Watch out: removing branding is $50 a month
Why Enchant gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$20 a user a month with no annual contract, just above the category's $19 cheaper quarter.
- BFree plan and trialA free plan for 2 users with 3 Messengers and 3 knowledge bases, plus a 30-day trial of the paid plan.
- BFeaturesShared inbox, knowledge base, call centre, automation, reporting and AI. Nothing in the listing is missing.
- CEase of useNo store rating on record. Channels and workflows to connect.
- BPlatforms and integrationsWeb, with Shopify, WooCommerce, HubSpot, Salesforce, Slack, Teams, Twilio and Zapier.
What these grades rest on. Graded from this listing, whose facts were read from Enchant's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Enchant? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/enchant#review"><img src="https://toolgpa.com/badge/enchant.svg" alt="Enchant: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where Enchant stands among help desk and live chat tools
Enchant's GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade, and level with 9.
It stands best on free plan and trial (B, above 53 of 66) and worst on ease of use (C, above 5).
Its paid plans start at $20 a month for each person, against a middle price of $29 for the category: 20 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Enchant’s own letter is outlined.
- CValue for moneyAbove 18 of 66, level with 25
- BFree plan and trialAbove 53 of 66, level with 12
- BFeaturesAbove 46 of 66, level with 20
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Enchant, or make your own?
Keep it
To replace Enchant you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.6 is higher than 49 of the 66 other help desk and live chat tools we grade. It costs $240 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- Phone numbers and calls carried over the phone network.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Shopify, WooCommerce and HubSpot among them.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Enchant’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Enchant?
Enchant is a customer support platform built around a shared inbox. It brings email, phone calls, SMS, WhatsApp, Facebook Messenger and Instagram into one place, with a live chat Messenger, a knowledge base and a built-in call center. The free plan covers two users; paid use is billed monthly per user.
Worth knowing
- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.
Key features
- Omnichannel shared inbox
- Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- Messenger and knowledge base
- A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- Call center
- Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- AI assistance
- AI drafts, suggestions, summaries and translation work from the knowledge base and past conversations. An AI agent that resolves tickets is in beta.
- Integrations and API
- Connects to ecommerce, CRM and team chat tools, with a sidebar app for showing your own customer data, webhooks and a REST API.
Enchant pricing
As of Nov 12, 2026, Enchant has a free plan, and paid plans start at $20 per user / month, billed monthly.
- Starts at
- $20 per user / month, billed monthly
- Free plan
- Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting.
- Free trial
- 30-day free trial of the paid plan, started from a free account
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes, a free newsletter, a link-in-bio page and basic reporting. |
| Paid plan | $20per user / month, billed monthly | Adds omnichannel inboxes, call center, workflow automation, full reporting, Enchant AI Starter and full data retention. No annual contract. |
Read from enchant.com on Nov 12, 2026. Prices change, so confirm with Enchant before you buy.
Works with
Enchant alternatives
- Enchant vs Helpwise
Free trial · from $12/mo
- Enchant vs Crisp
Free plan · from $45/mo
- Enchant vs Freshdesk
Free trial · from $19/mo
- Enchant vs Re:amaze
Free trial · from $26.10/mo
- Enchant vs SupportBee
Free trial · from $17/mo
Common questions
Does Enchant have an Android app?
No Android app was listed when its pages were read on Nov 12, 2026. Enchant is listed for Web.
Does Enchant have an iPhone app?
No iPhone app was listed when its pages were read on Nov 12, 2026. Enchant is listed for Web.
Is Enchant open source?
Enchant is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.