Enchant vs Re:amaze (2026): which should you pick?
As of Nov 12, 2026, Enchant and Re:amaze share a 2.6 GPA, and only Enchant has a free plan.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Enchant grades higher on the free plan. Re:amaze grades higher on value for money. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Enchant
Shared inbox, live chat and knowledge base for support teams
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
Which one is for you
Pick Enchant if
- Fits if you are a solo operator or small team who can live within 2 users
- Works for agencies that want email-style support without annual contracts
Look elsewhere if
- Tight if you stay free: 2 users, and Messenger chat is the only channel
- Watch out: phone, SMS, WhatsApp, Facebook and Instagram need the paid plan
- Watch out: Enchant AI Standard is $30 per 500 customers helped, and SSO is $5 a user
- Watch out: removing branding is $50 a month
Pick Re:amaze if
- Fits if you run a Shopify or BigCommerce store and want orders beside each message
- Works for a few people sharing support who answer under 500 conversations a month
Look elsewhere if
- Pricey if you need SMS, phone, a status page or several brands, as they start on Pro at $44.10 a person
- Tight if your AI agent gets busy, with 5 resolutions a person a month on Basic and $0.85 each after
- Skip it if you want satisfaction ratings, departments or staff roles without paying $62.10 a person for Plus
- Watch out: Starter's flat $59 stops at 500 answered conversations a month, then you're on per-seat pricing
- Not for you if you want a free plan: after the 14-day trial you pay, and yearly billing saves only 10%
How we grade them
| 2.6GPAEnchantGood | 2.6GPARe:amazeGood | |
|---|---|---|
| Value for money | C$20 a user a month with no annual contract, just above the category's $19 cheaper quarter. | BStarter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. |
| Free plan and trial | BA free plan for 2 users with 3 Messengers and 3 knowledge bases, plus a 30-day trial of the paid plan. | CA 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. |
| Features | BShared inbox, knowledge base, call centre, automation, reporting and AI. Nothing in the listing is missing. | BOne inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. |
| Ease of use | CNo store rating on record. Channels and workflows to connect. | CNo store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. |
| Platforms and integrations | BWeb, with Shopify, WooCommerce, HubSpot, Salesforce, Slack, Teams, Twilio and Zapier. | BWeb, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. |
| Best for | a shared inbox with phone and chat, month to month | a shared inbox for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Enchant and Re:amaze. How we grade
Price against what you get
Enchant starts at $20 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Re:amaze starts at $26.10 a month for each person and scores 2.7.
They score the same, and Enchant starts $6.10 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Enchant for less, and 3 score higher than Re:amaze for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Enchant also covers business phone line and whatsApp messaging.
- Re:amaze also covers AI support agent.
At a glance
| Enchant | Re:amaze | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $20 per user / month, billed monthly | $26.10 per team member / month, billed annually ($29 billed monthly) |
| Free plan | Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting. | None |
| Free trial | 30-day free trial of the paid plan, started from a free account | 14-day free trial with all Plus features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Senvee Inc. | Lantirn, Inc. (a GoDaddy company) |
| Price read from | enchant.com | reamaze.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Enchant
- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.
Re:amaze
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Key features
Enchant
- Omnichannel shared inbox
- Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- Messenger and knowledge base
- A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- Call center
- Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- AI assistance
- AI drafts, suggestions, summaries and translation work from the knowledge base and past conversations. An AI agent that resolves tickets is in beta.
- Integrations and API
- Connects to ecommerce, CRM and team chat tools, with a sidebar app for showing your own customer data, webhooks and a REST API.
Re:amaze
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Plans
Enchant
Free$0
Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes, a free newsletter, a link-in-bio page and basic reporting.
Paid plan$20
per user / month, billed monthly
Adds omnichannel inboxes, call center, workflow automation, full reporting, Enchant AI Starter and full data retention. No annual contract.
Re:amaze
Basic$26.10
per team member / month, billed annually ($29 billed monthly)
Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month.
Pro$44.10
per team member / month, billed annually ($49 billed monthly)
Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user.
Starter$59
per month for up to 500 responded conversations
The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month.
Plus$62.10
per team member / month, billed annually ($69 billed monthly)
Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user.
Ways to pay less
Enchant
No public discounts listed.
Re:amaze
- Annual discount
Save 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
Common questions
Which is cheaper, Enchant or Re:amaze?
As of Nov 12, 2026, Enchant is cheaper to start with: $20 a month for each person, against $26.10 a month for each person for Re:amaze. Enchant starts at $20 per user / month, billed monthly, and Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly).
Which has a free plan, Enchant or Re:amaze?
As of Nov 12, 2026, only Enchant has a free plan. Re:amaze does not, though it has a free trial.
Which platforms do Enchant and Re:amaze run on?
As of Nov 12, 2026, only Re:amaze lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.