Re:amaze vs Zendesk
We give Re:amaze a 2.6 GPA and Zendesk a 2.4, out of 4.0. Re:amaze grades higher on value for money. Zendesk grades higher on ease of use. They get the same grade on the free plan, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
Zendesk
Ticketing, messaging, help center and AI agents for support teams
How we grade them
| 2.6GPARe:amazeGood | 2.4GPAZendeskFair | |
|---|---|---|
| Value for money | BStarter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. | DSupport Team is $19 an agent billed yearly, a little under this category's middle, but it's email tickets only. Chat, phone and a help center start on Suite Team at $55 an agent, above the dearest tenth of help desks, and extra AI resolutions are $1.50 to $2 each. |
| Free plan and trial | CA 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. | CA 14-day free trial of Suite Professional with Copilot, which shows you the top of the range. There's no free plan, and the listing doesn't say whether the trial needs a card. Funded startups can get 6 months free. |
| Features | BOne inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. | BTicketing across email, chat, social and phone, AI agents on every plan, help centers in 40+ languages with forums, voice numbers in 75+ countries, an IVR and reports you ask for in plain words. The whole job is covered. |
| Ease of use | CNo store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. | B4.5 from 4,219 App Store ratings for the agent app. Prebuilt dashboards and pre-written replies come on every plan, but routing, triggers and automations take setting up. |
| Platforms and integrations | BWeb, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. | BWeb, iPhone and Android, with WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels, and an API. No desktop app, which keeps it off an A. |
| Best for | a shared inbox for small online stores | support teams handling email, chat and phone |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Re:amaze and Zendesk. How we grade
Price against what you get
Re:amaze starts at $26.10 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Zendesk starts at $19 a month for each person and scores 3.0.
Zendesk scores higher and starts $7.10 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than Re:amaze for less, and 1 scores higher than Zendesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly). Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Re:amaze also covers shared inbox.
- Zendesk also covers reports.
At a glance
| Re:amaze | Zendesk | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $26.10 per team member / month, billed annually ($29 billed monthly) | $19 per agent / month, billed annually ($25 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial with all Plus features, no credit card required | 14-day free trial of Suite Professional with the Copilot add-on |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Lantirn, Inc. (a GoDaddy company) | Zendesk, Inc. |
| Price read from | reamaze.com | zendesk.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Re:amaze
- Online stores on Shopify or BigCommerce
- Small teams that answer under 500 conversations a month (Starter)
- Businesses running support for several brands
Zendesk
- Support teams handling email, chat and phone in one queue
- Companies that want a public help center tied to their tickets
- Teams planning to hand routine questions to AI agents
Worth knowing
Re:amaze
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Zendesk
- Support Team covers email ticketing only; live chat, voice and a help center start at Suite Team, $55 per agent / month billed annually.
- AI resolutions beyond the included allowance cost $1.50 each on a committed volume or $2.00 each pay-as-you-go.
- Copilot, which adds Auto Assist and suggested first replies, is an add-on at $50 per agent / month billed annually.
- Phone numbers and call minutes are billed as add-ons, and Suite Enterprise is sold only through the sales team.
Key features
Re:amaze
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Zendesk
- Ticketing across channels
- Email, messaging, phone and social conversations land in one ticket queue, with routing, pre-written responses, triggers and automations.
- AI agents billed per resolution
- AI agents answer email on every plan and chat wherever messaging is on. Each agent seat includes 5 automated resolutions a month (10 on Suite Professional).
- Messaging and live chat
- Suite plans add chat for websites and apps plus WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels.
- Help center
- Suite Team includes one help center in one language. Suite Professional allows up to 5 help centers in 40+ languages, plus community forums.
- Voice
- Phone support in the browser with toll-free or local numbers from 75+ countries. Suite Professional adds an IVR phone tree.
- Reporting
- Prebuilt analytics dashboards on every plan. Suite Professional adds Quick Reports, which builds reports from questions typed in plain language.
Plans
Re:amaze
Basic$26.10
per team member / month, billed annually ($29 billed monthly)
Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month.
Pro$44.10
per team member / month, billed annually ($49 billed monthly)
Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user.
Starter$59
per month for up to 500 responded conversations
The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month.
Plus$62.10
per team member / month, billed annually ($69 billed monthly)
Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user.
Zendesk
Support Team$19
per agent / month, billed annually ($25 billed monthly)
Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
Suite Team$55
per agent / month, billed annually ($69 billed monthly)
Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
Suite Professional$115
per agent / month, billed annually ($149 billed monthly)
Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.
Suite Enterprise + CopilotCustom
Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales.
Ways to pay less
Re:amaze
- Annual discount
Save 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
Zendesk
- Annual discount
About 20% off with annual billing
Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.
- Startups
Startups: 6 months free, up to 2 years via partners
Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.
