TeamSupport review (2026): is it worth $45 a month, billed yearly?
B2B support ticketing with customer-health signals and AI agents
Black Friday: is there a TeamSupport sale?
TeamSupport report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for B2B support ticketing with customer-health signals
TeamSupport is a B2B ticketing tool that flags customers in distress and has an AI agent. The page does not say if $45, $65 and $85 are per user or per account, and live chat is a charge on top.
Who TeamSupport is for
- Fits if you run B2B support and want warning signs on unhappy customers
- Works for a team of up to 5 on Starter
Who TeamSupport is not for
- Skip it if you want clear prices, because the page does not say if they are per user or per account
- Pricey if you want live chat, as it is $15 a month an agent on every plan
- Tight if you want dashboards, since Insights is $270 a month
- Watch out: data import with their help is $1,000 per 5,000 records, and training runs $1,000 to $2,000
- Skip it if you want a trial, as none is listed
Why TeamSupport gets a 1.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$45 a month billed annually, with the basis not stated. Chat adds $15 a month an agent, and Insights is $270 a month.
- FFree plan and trialNo free plan and no trial is listed, so you pay before you try it.
- CFeaturesTicketing, distress signals, live chat, AI, playbooks and a portal. Chat is extra and playbooks are capped at 1 on Professional.
- CEase of useNo store rating on record. Playbooks, portals and training take setting up.
- CPlatforms and integrationsWeb only, and the listing names no integrations.
What these grades rest on. Graded from this listing, whose facts were read from TeamSupport's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make TeamSupport? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/teamsupport#review"><img src="https://toolgpa.com/badge/teamsupport.svg" alt="TeamSupport: 1.6 GPA on ToolGPA" width="196" height="56"></a>Where TeamSupport stands among help desk and live chat tools
TeamSupport's GPA of 1.6 is higher than 2 of the 92 other help desk and live chat tools we grade, and level with 3.
It stands best on value for money (C, above 23 of 92) and worst on free plan and trial (F, above 0).
Its paid plans start at $45 a month, against a middle price of $29 for the category: 56 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.0 out of 4. 52 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. TeamSupport’s own letter is outlined.
- CValue for moneyAbove 23 of 92, level with 41
- FFree plan and trialAbove 0 of 92, level with 20
- CFeaturesAbove 3 of 92, level with 60
- CEase of useAbove 5 of 92, level with 82
- CPlatforms and integrationsAbove 0 of 92, level with 11
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep TeamSupport, or make your own?
Keep it
To replace TeamSupport you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 87 of the 92 other help desk and live chat tools grade higher. It costs $540 a year.
What you could make
- Help desk, help center and reports: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. TeamSupport’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is TeamSupport?
TeamSupport is cloud support software aimed at B2B companies. It combines ticketing, live chat, a customer portal and knowledge base with account-level health signals that flag customers at risk. It has been sold since 2008, and in 2025 the company added an AI-based platform covering onboarding, support and customer success.
Worth knowing
- The pricing page does not say whether $45, $65 and $85 are per user or per account, and quotes are requested through sales.
- Live chat is a separate $15 per month per agent charge on every plan.
- Paid extras are listed: Insights dashboards at $270 a month, and basic training from $1,000 to $2,000.
- Data import with TeamSupport's help costs $1,000 for every 5,000 records; self-serve import is free.
Key features
- Support ticketing
- Ticket management across channels, with custom fields and automation on the Scale plan.
- Customer distress signals
- A Customer Distress Index built from tickets, adoption, feedback, response times and silence, flagging accounts that need attention.
- Messaging and live chat
- A branded chat tool, sold as a $15 per month per agent add-on on every plan; it includes Kevin at 3 chats per day per agent.
- Kevin AI
- AI features for drafting and resolving requests, included from Professional; extra Kevin chats can be bought.
- Customer playbooks
- Playbooks for onboarding and activation: 1 included on Professional and 3 on Scale, with up to 50 for $100 a month.
- Portal and knowledge base
- A customer portal and self-service knowledge base come with Professional and Scale.
TeamSupport pricing
As of Nov 13, 2026, TeamSupport is a paid product, starting at $45 per month, billed annually (per-user basis not stated).
- Starts at
- $45 per month, billed annually (per-user basis not stated)
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Starter | $45per month, billed annually; basis not stated | Ticketing and AI productivity tools for up to 5 users. Messaging and live chat is $15/month/agent extra. |
| Professional | $65per month, billed annually; basis not stated | Unlimited users. Adds customer distress signals, Kevin AI, a customer portal, 1 playbook and a knowledge base. |
| Scale | $85per month, billed annually; basis not stated | Unlimited users. Adds 3 playbooks, custom fields, automation and 500 broadcast messages a month. |
Read from teamsupport.com on Nov 13, 2026. Prices change, so confirm with TeamSupport before you buy.
TeamSupport alternatives
- TeamSupport vs Zendesk
Free trial · from $19/mo
- TeamSupport vs Pylon
Free trial · from $89/yr
- TeamSupport vs Freshdesk
Free trial · from $19/mo
- TeamSupport vs Deskpro
From $39/mo
Common questions
Does TeamSupport have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. TeamSupport is listed for Web.
Does TeamSupport have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. TeamSupport is listed for Web.
Is TeamSupport open source?
TeamSupport is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.