Deskpro vs TeamSupport (2026): which should you pick?
As of Nov 13, 2026, Deskpro grades higher than TeamSupport: 1.8 against 1.6 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Deskpro grades higher on features and platforms. TeamSupport grades higher on value for money. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
TeamSupport
B2B support ticketing with customer-health signals and AI agents
Which one is for you
Pick Deskpro if
- Fits if your support data has to stay on your own servers
- Works for public sector, health and education teams with data rules to meet
Look elsewhere if
- Pricey if you're a team of one or two, since you pay for 5 agents regardless, $195 a month
- Skip it if you want to try before you buy, as there's no free plan and no self-serve trial
- Tight if you want AI help or no Deskpro branding, since both start on Professional with 10 agents minimum
- Watch out: the self-hosted Deskpro Private edition has no published price and starts at 10 agent licenses
- Pricey if you need HIPAA-compliant hosting or a sandbox, which need Enterprise at $99 with 25 agents
Pick TeamSupport if
- Fits if you run B2B support and want warning signs on unhappy customers
- Works for a team of up to 5 on Starter
Look elsewhere if
- Skip it if you want clear prices, because the page does not say if they are per user or per account
- Pricey if you want live chat, as it is $15 a month an agent on every plan
- Tight if you want dashboards, since Insights is $270 a month
- Watch out: data import with their help is $1,000 per 5,000 records, and training runs $1,000 to $2,000
- Skip it if you want a trial, as none is listed
How we grade them
| 1.8GPADeskproWeak | 1.6GPATeamSupportWeak | |
|---|---|---|
| Value for money | DTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. | C$45 a month billed annually, with the basis not stated. Chat adds $15 a month an agent, and Insights is $270 a month. |
| Free plan and trial | FNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. | FNo free plan and no trial is listed, so you pay before you try it. |
| Features | BTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. | CTicketing, distress signals, live chat, AI, playbooks and a portal. Chat is extra and playbooks are capped at 1 on Professional. |
| Ease of use | CNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. | CNo store rating on record. Playbooks, portals and training take setting up. |
| Platforms and integrations | BWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. | CWeb only, and the listing names no integrations. |
| Best for | teams that must host support data themselves | B2B support ticketing with customer-health signals |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Deskpro and TeamSupport. How we grade
Price against what you get
Deskpro starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. TeamSupport starts at $45 a month and scores 2.0.
Deskpro scores higher and starts $6 a month lower. Of the other help desk and live chat tools on the chart, 4 score higher than Deskpro for less, and 52 score higher than TeamSupport for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Deskpro is self-hostable, according to its own site.
- TeamSupport also covers workflow automation and reports.
At a glance
| Deskpro | TeamSupport | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $39 per agent / month, billed annually (minimum 5 agents) | $45 per month, billed annually (per-user basis not stated) |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Deskpro Inc. | TeamSupport |
| Price read from | deskpro.com | teamsupport.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Deskpro
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
TeamSupport
- The pricing page does not say whether $45, $65 and $85 are per user or per account, and quotes are requested through sales.
- Live chat is a separate $15 per month per agent charge on every plan.
- Paid extras are listed: Insights dashboards at $270 a month, and basic training from $1,000 to $2,000.
- Data import with TeamSupport's help costs $1,000 for every 5,000 records; self-serve import is free.
Key features
Deskpro
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
TeamSupport
- Support ticketing
- Ticket management across channels, with custom fields and automation on the Scale plan.
- Customer distress signals
- A Customer Distress Index built from tickets, adoption, feedback, response times and silence, flagging accounts that need attention.
- Messaging and live chat
- A branded chat tool, sold as a $15 per month per agent add-on on every plan; it includes Kevin at 3 chats per day per agent.
- Kevin AI
- AI features for drafting and resolving requests, included from Professional; extra Kevin chats can be bought.
- Customer playbooks
- Playbooks for onboarding and activation: 1 included on Professional and 3 on Scale, with up to 50 for $100 a month.
- Portal and knowledge base
- A customer portal and self-service knowledge base come with Professional and Scale.
Plans
Deskpro
Team$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro PrivateCustom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
TeamSupport
Starter$45
per month, billed annually; basis not stated
Ticketing and AI productivity tools for up to 5 users. Messaging and live chat is $15/month/agent extra.
Professional$65
per month, billed annually; basis not stated
Unlimited users. Adds customer distress signals, Kevin AI, a customer portal, 1 playbook and a knowledge base.
Scale$85
per month, billed annually; basis not stated
Unlimited users. Adds 3 playbooks, custom fields, automation and 500 broadcast messages a month.
Ways to pay less
Deskpro
- Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
TeamSupport
No public discounts listed.
Common questions
Which is cheaper, Deskpro or TeamSupport?
As of Nov 13, 2026, Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents), and TeamSupport starts at $45 per month, billed annually (per-user basis not stated). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Deskpro or TeamSupport?
As of Nov 13, 2026, neither Deskpro nor TeamSupport has a free plan.
Which platforms do Deskpro and TeamSupport run on?
As of Nov 13, 2026, only Deskpro lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.