Freshdesk vs TeamSupport (2026): which should you pick?
As of Nov 13, 2026, Freshdesk grades higher than TeamSupport: 2.4 against 1.6 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Freshdesk grades higher on the free plan, ease of use and platforms. They get the same grade on value for money and features.
Price, platforms and features side by side. The table says where each price was read and when.
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
TeamSupport
B2B support ticketing with customer-health signals and AI agents
Which one is for you
Pick Freshdesk if
- Fits if your support team works mainly from email
- Works for teams that want a help center and ticket portal on the $19 plan
Look elsewhere if
- Not for you if most of your customers reach you by chat or WhatsApp, which needs Freshdesk Omni from $29 an agent
- Pricey if you want AI help drafting replies, at $29 an agent extra ($35 monthly) and not on Growth
- Skip it if you lean on the AI agent: 500 sessions are free once per account, then $49 per 100
- Tight if you need round-robin routing, several SLA policies or custom dashboards, which start on Pro at $55
- Watch out: the $19 is the yearly price, monthly billing costs more, and there's no free plan after the 14-day trial
Pick TeamSupport if
- Fits if you run B2B support and want warning signs on unhappy customers
- Works for a team of up to 5 on Starter
Look elsewhere if
- Skip it if you want clear prices, because the page does not say if they are per user or per account
- Pricey if you want live chat, as it is $15 a month an agent on every plan
- Tight if you want dashboards, since Insights is $270 a month
- Watch out: data import with their help is $1,000 per 5,000 records, and training runs $1,000 to $2,000
- Skip it if you want a trial, as none is listed
How we grade them
| 2.4GPAFreshdeskFair | 1.6GPATeamSupportWeak | |
|---|---|---|
| Value for money | CGrowth is $19 an agent a month billed yearly, a little under this category's middle of $24, and paying monthly loses the 20% yearly discount. A portal and knowledge base are included, but chat means Freshdesk Omni from $29. | C$45 a month billed annually, with the basis not stated. Chat adds $15 a month an agent, and Insights is $270 a month. |
| Free plan and trial | CA 14-day free trial of the Enterprise plan with no card needed, so you see everything. There's no free plan, and the 500 free AI agent sessions come once per account, not every month. | FNo free plan and no trial is listed, so you pay before you try it. |
| Features | CEmail ticketing, a shared inbox, a portal and knowledge base, routing, SLAs, reports and an email AI agent. The gap is named in the listing: chat and messaging channels aren't in Freshdesk at all, they're sold as Freshdesk Omni. | CTicketing, distress signals, live chat, AI, playbooks and a portal. Chat is extra and playbooks are capped at 1 on Professional. |
| Ease of use | B4.5 from 2,996 App Store ratings for the agent app. Emails turning into tickets is a simple idea to pick up, and occasional helpers can come in on day passes instead of full seats. | CNo store rating on record. Playbooks, portals and training take setting up. |
| Platforms and integrations | BWeb, iPhone and Android, with Salesforce, HubSpot, Shopify, Jira, Slack, Microsoft Teams and Stripe. There's no desktop app, so it stops at a B. | CWeb only, and the listing names no integrations. |
| Best for | email support with a help center from day one | B2B support ticketing with customer-health signals |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Freshdesk and TeamSupport. How we grade
Price against what you get
Freshdesk starts at $19 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. TeamSupport starts at $45 a month and scores 2.0.
Freshdesk scores higher and starts $26 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Freshdesk for less, and 52 score higher than TeamSupport for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Freshdesk also covers shared inbox.
- TeamSupport also covers workflow automation and live chat.
At a glance
| Freshdesk | TeamSupport | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $19 per agent / month, billed annually | $45 per month, billed annually (per-user basis not stated) |
| Free plan | None | None |
| Free trial | 14-day free trial of the Enterprise plan, no credit card needed | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Freshworks Inc. | TeamSupport |
| Price read from | freshworks.com | teamsupport.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Freshdesk
- Freshdesk plans are built around email; chat and messaging channels come with Freshdesk Omni, from $29 per agent / month billed annually.
- Only 500 AI agent sessions are free, once per account; after that sessions cost $49 per 100.
- Freddy AI Copilot costs $29 per agent / month billed annually ($35 monthly) and is not offered on Growth.
- The pricing page shows annual prices only; monthly billing costs more, as the page offers 20% off for paying annually.
TeamSupport
- The pricing page does not say whether $45, $65 and $85 are per user or per account, and quotes are requested through sales.
- Live chat is a separate $15 per month per agent charge on every plan.
- Paid extras are listed: Insights dashboards at $270 a month, and basic training from $1,000 to $2,000.
- Data import with TeamSupport's help costs $1,000 for every 5,000 records; self-serve import is free.
Key features
Freshdesk
- Ticketing and shared inbox
- Incoming emails become tickets that can be prioritized, assigned and tracked, with internal threads and linked tasks for teammates.
- Freddy AI Agent for email
- An email AI agent replies to customers and works through back-and-forth threads. Each account gets 500 sessions once; more cost $49 per 100.
- Customer portal and knowledge base
- Customers submit tickets and read help articles in a portal. Pro adds portal branding, community forums and article versioning.
- Routing and SLAs
- Business rules dispatch tickets on every plan. Pro adds round-robin and load-balanced assignment and multiple SLA policies; Enterprise adds skill-based routing.
- Freddy AI Copilot
- A paid add-on from Pro up that drafts replies, summarizes long threads, translates in 60+ languages and suggests similar tickets.
- Reports and dashboards
- Standard reports and real-time dashboards on all plans, with custom dashboards on Pro and conversational AI insights on Enterprise.
TeamSupport
- Support ticketing
- Ticket management across channels, with custom fields and automation on the Scale plan.
- Customer distress signals
- A Customer Distress Index built from tickets, adoption, feedback, response times and silence, flagging accounts that need attention.
- Messaging and live chat
- A branded chat tool, sold as a $15 per month per agent add-on on every plan; it includes Kevin at 3 chats per day per agent.
- Kevin AI
- AI features for drafting and resolving requests, included from Professional; extra Kevin chats can be bought.
- Customer playbooks
- Playbooks for onboarding and activation: 1 included on Professional and 3 on Scale, with up to 50 for $100 a month.
- Portal and knowledge base
- A customer portal and self-service knowledge base come with Professional and Scale.
Plans
Freshdesk
Growth$19
per agent / month, billed annually
Email ticketing and a shared inbox, a customer portal and knowledge base, standard reports, threads and tasks, and roles.
Pro$55
per agent / month, billed annually
Adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
Enterprise$89
per agent / month, billed annually
Adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
TeamSupport
Starter$45
per month, billed annually; basis not stated
Ticketing and AI productivity tools for up to 5 users. Messaging and live chat is $15/month/agent extra.
Professional$65
per month, billed annually; basis not stated
Unlimited users. Adds customer distress signals, Kevin AI, a customer portal, 1 playbook and a knowledge base.
Scale$85
per month, billed annually; basis not stated
Unlimited users. Adds 3 playbooks, custom fields, automation and 500 broadcast messages a month.
Ways to pay less
Freshdesk
- Annual discount
Save 20% with annual billing
Freshdesk's pricing page offers 20% off when plans are paid annually rather than monthly.
TeamSupport
No public discounts listed.
Common questions
Which is cheaper, Freshdesk or TeamSupport?
As of Nov 13, 2026, Freshdesk starts at $19 per agent / month, billed annually, and TeamSupport starts at $45 per month, billed annually (per-user basis not stated). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Freshdesk or TeamSupport?
As of Nov 13, 2026, neither Freshdesk nor TeamSupport has a free plan. Freshdesk has a free trial.
Which platforms do Freshdesk and TeamSupport run on?
As of Nov 13, 2026, only Freshdesk lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.