Chatra review (2026): is the free plan enough?
Live chat with chatbots, email and social inboxes, now part of Brevo
Black Friday: is there a Chatra sale?
Chatra report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for live chat for an online store
Chatra is a live chat tool with a free plan for one agent, capped at 5 chats a month. Email, Messenger and Instagram channels need Essential at $25 an agent.
Who Chatra is for
- Fits if you run a Shopify, WooCommerce or BigCommerce store
- Works for a solo owner who needs one agent seat
Who Chatra is not for
- Tight if you stay free, with 5 chats a month
- Skip it if you want email, Facebook Messenger or Instagram, as those aren't on the free plan
- Pricey if you add agents: it is per agent, and the page shows no volume discounts
- Watch out: the Pro plan's extras are only marked in a comparison table
Why Chatra gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$25 an agent a month billed yearly on Essential ($31 monthly), which is in the middle of the category.
- CFree plan and trialA free plan for one agent, but only 5 chats a month, plus a 10-day trial with no card.
- CFeaturesChat widget, visitor list, triggers and bots, email, Messenger and Instagram on paid plans. Chat and email only, with no wider ticketing.
- CEase of useNo store rating on record. A widget and triggers to set up.
- BPlatforms and integrationsWeb plus iOS and Android apps, with Shopify, WooCommerce, BigCommerce, WordPress, Slack and Zapier.
What these grades rest on. Graded from this listing, whose facts were read from Chatra's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/chatra#review"><img src="https://toolgpa.com/badge/chatra.svg" alt="Chatra: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Chatra stands among help desk and live chat tools
Chatra's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3).
Its paid plans start at $25 a month for each person, against a middle price of $29 for the category: 24 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 14 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Chatra’s own letter is outlined.
- CValue for moneyAbove 18 of 66, level with 25
- CFree plan and trialAbove 18 of 66, level with 34
- CFeaturesAbove 3 of 66, level with 42
- CEase of useAbove 5 of 66, level with 56
- BPlatforms and integrationsAbove 6 of 66, level with 54
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Chatra, or make your own?
Keep it
To replace Chatra you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $300 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, WordPress, Shopify and WooCommerce among them.
- Hooks into the device itself: widgets.
What this rests on. Chatra’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Chatra?
Chatra is a live chat service for websites and online stores, with a messenger mode, a real-time list of visitors, chatbots and an inbox that also handles email, Facebook Messenger and Instagram. It is priced per agent, with a free plan for one agent, and says it is now a Brevo company.
Worth knowing
- The free plan allows one agent and 5 chats a month, so it suits testing more than steady use.
- Email, Facebook Messenger and Instagram channels are not on the free plan.
- Pricing is per agent per month; the page does not show volume discounts.
Key features
- Live chat widget
- Chat on unlimited websites with customization and SSL encryption, in a live mode or a messenger mode that lets agents reply later.
- Email, Facebook and Instagram
- A multichannel dashboard collects email, Facebook Messenger and Instagram messages next to website chats on paid plans.
- Visitor list
- A real-time list shows who is on the site, with browsing history and origin, so agents can greet them with a relevant message.
- Chatbots and triggers
- A chatbot handles routine questions and a form bot captures lead details; targeted messages fire on visitor behavior.
- Mobile apps and API
- iOS and Android apps plus a JavaScript API, REST API and outgoing webhooks for connecting other software.
Chatra pricing
As of Nov 12, 2026, Chatra has a free plan, and paid plans start at $25 per agent / month, billed yearly ($31 billed monthly).
- Starts at
- $25 per agent / month, billed yearly ($31 billed monthly)
- Free plan
- Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month.
- Free trial
- 10-day free trial of paid plans, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | One agent, free forever, capped at 5 chats a month, with the online and offline widget and basic visitor info. |
| Essential | $25per agent / month, billed yearly ($31 billed monthly) | Unlimited chats, the email helpdesk, Facebook Messenger and Instagram, a real-time visitor list and agent tools. |
| Pro | $33per agent / month, billed yearly ($41 billed monthly) | Everything in Essential, with the extra features the comparison table marks for Pro. Unlimited chats. |
Read from chatra.com on Nov 12, 2026. Prices change, so confirm with Chatra before you buy.
Works with
- WordPress
- Shopify
- WooCommerce
- BigCommerce
- Slack
- Help Scout
- Zapier
- Ecwid
Chatra alternatives
- Chatra vs tawk.to
Free plan · from $29/mo
- Chatra vs Tidio
Free plan · from $24.17/mo
- Chatra vs Crisp
Free plan · from $45/mo
- Chatra vs Text by LiveChat
Free trial · from $19/mo
- Chatra vs Smartsupp
Free plan · from $17/mo
Common questions
Does Chatra have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Chatra is listed for Web, iOS and Android.
Does Chatra have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Chatra is listed for Web, iOS and Android.
Is Chatra open source?
Chatra is not described as open source on its own site, as read on Nov 12, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.